Dialpad Features

A unified communications platform that connects your teams through voice, video, messages, and online meetings, Dialpad provides a comprehensive suite of advanced features to help streamline your business communications and improve productivity. 

Administration

With Dialpad, you can expect a fast setup, hassle-free deployment, and the ability to provision and manage users with ease and efficiency.

Web Portal

Dialpad created a Web Portal for administrators to setup and manage the platform, and individual users to control their own settings and profile.

APIs & Webhooks

Dialpad’s APIs and webhooks provide your business with more call data and additional user management functionality. Create efficiencies that lead to smarter, data-driven business decisions.

User Setup

User setup is nearly instant with Dialpad. From one central place, you can add new users, assign them phone numbers, sync them with Google G Suite or Office 365, and establish their permissions. Your new user will be up and running in a matter of minutes.

Chrome extension

Dialpad's Chrome extension gives you a Chrome dialer that lets you make calls from your web browser. Sign up for a 14-day free trial of DIalpad and get set up with a phone number in minutes.

Mobility

Mobility is at the very core of modern business communications—and what Dialpad does. As a cloud-based business phone system, Dialpad removes the restrictions of a traditional desk phone and allows you to stay connected and be productive from any device, anywhere.

BYOD - Bring Your Own Device

Welcome to the era of BYOD. Dialpad exists on the devices you and your team already own and use every day, so there’s no new hardware to buy or lease, no infrastructure to maintain, and no IT team required to manage it all.

Deployment

With Dialpad, installation, configuration, and user management are a breeze. In next to no time, you’ll increase productivity and collaboration by providing everyone in your organization a cloud-based communications platform that unifies voice and text communication.

Dialpad tech support

Dialpad provides customers with the technical support they need, the way they want it. From 24/7 live chat to 24/5 phone support to a wealth of online resources, our customers are able to get help and find answers quickly.

Call Analytics

Accessing your data is one thing, but it’s what you do with it that really matters.

Business decisions are driven by rich, insightful information — solve challenges big and small that arise by using call analytics in Dialpad, optimizing a call center’s performance to meet KPIs and get ahead of the competition.

Dialpad porting number: Upgrade to a new provider without a number change

Want to keep your business phone number, but switch service providers? Dialpad makes it easy to port existing phone numbers from your current phone service provider to your Dialpad account without any interruption in service. Sign up for a 14-day trial to try it for yourself.

Dialpad app

Get all of Dialpad's best features inside the tools you spend your time in. With Dialpad Everywhere, the Dialpad app, you can make phone calls, see real-time transcripts, join meetings, and more—inside other tools like Salesforce, Zendesk, and HubSpot.

Call Center Productivity

Dialpad takes pride in providing useful tools to address some of the challenges that call centers face, such as inaccurate reporting and analytics.

Power dialer

If you’ve ever worked in an outbound contact center or call center, you might’ve lists of phone numbers to call—existing customers, prospects who’d expressed interest, or absolute cold calling. If you or your call center team has to dial hundreds of numbers every day at work, then the power dialer is one of the most powerful automation tools you can possibly have.

Hosted contact center

Interested in a cost-effective, efficient contact center that's hosted in the cloud and has robust features? A hosted contact center might just be the solution you are looking for.

Call Queue

When your team is busy with incoming calls, a call queue helps to organize and distribute these inbound calls to reduce customer wait time and improve efficiency.

Contact center analytics

Looking to reduce cost of operations and increase customer satisfaction? Tap into your contact center analytics for valuable insight.

Call center recording

Whether you work in a small or large call center, you’re probably fielding anywhere from tens to hundreds of customer calls a day.

Interactive Voice Response (IVR) System

Use an Interactive Voice Response (IVR) system to instantly route calls or serve as an around-the-clock solution when agents in your call center are unavailable.

Quality Management

Create positive customer outcomes by coaching agents with feedback from real conversations.

Integrations

Bring together all your existing tools to manage an agile, fully-functional call center in Dialpad.

Log calls to a customer relationship management (CRM) database automatically, or track customer support tickets without jumping between apps. Workflows normally live across several platforms, but Dialpad’s integrations with top-tier software providers improve productivity by syncing these tools to share insightful data.

CTI - Computer Telephony Integration

Create personalized customer experiences thanks to contact center functionality and screen pops within Salesforce and Zendesk.

Omnichannel

Connect the channels and platforms your team uses to support customers no matter where you interact with them.

Screen Capture

Dialpad can help record contact center agents’ entire screens during customer calls so managers can better assess agent performance and provide valuable feedback.

Customer Satisfaction (CSAT) Survey

Customer satisfaction (CSAT) surveys collect feedback instantly — ask a customer to rate their experience with a score as well as an explanation in their own words transcribed by Voice Intelligence.

Call History

With the Call History feature, Dialpad admins can view records and access full catalogues of call data directly from their web portal, which provides an additional opportunity to uncover valuable insights on product feedback, pricing, and more.

Desk phones

Not every business can rely on only smartphones, tablets, and laptops. We get it. That's why Dialpad continues to offer and support certain models of desk phones. Sign up for a free trial of Dialpad to learn more.

International Number

The world of business has become a truly global one. Dialpad provides modern organizations with the ability to get international business numbers to represent locations in different parts of the world.

Calling & Routing

From call park to call transfer to call forwarding, Dialpad offers a comprehensive suite of calling and routing features to help improve business communication at your organization.

What is a VoIP number and how does it work for businesses?

As more and more companies are moving to the cloud, having a VoIP number has become essential for running a modern business.

Auto attendant

Does your business get a lot of phone calls—and need a way to automatically route these calls to the right person or department? Dialpad’s business communications platform has an auto attendant feature that does exactly that.

Enterprise phone system

In order to improve efficiency, cut costs, and increase their bottom line, many medium to large businesses and corporations opt to use enterprise phone system as a part of their tech stack.

ACD: Automatic call distributor

Make your contact center more efficient and have a better strategy for managing inbound calls with an ACD, or automatic call distributor. Dialpad’s Contact Center platform comes with this included—book a product tour to see how it could work for your business.

Local presence dialing

Making lots of outbound sales calls to prospects in different regions? Dialpad's local presence dialing with regional area codes can help. Sign up for a free trial with your Google or Microsoft 365 account to try it yourself!

On-Premise Gateway (OPG) Solutions

When you're ready to make the shift to the cloud, your tech shouldn't hold you back but help move you forward. With Dialpad's On-Premise Gateway solutions, organizations have options when it comes to their cloud journey whether they're in the process of retiring their PBX or are faced with telephony limitations in their current landscape (ex: number porting availability).

Call Summary

Whether it's after a regular call or a conference meeting, it's easy to find important points from your business discussion with Dialpad's Call Summary feature, which compiles your transcript, action items, snippets, and notes into an easily digestible overview.

Business phone app

Dialpad’s business phone app works across iOS, Android, PC, and Mac. Make phone calls, transfer and forward calls, and more—from any device. Sign up for a 14-day free trial to try it now!

International Offices

With Dialpad, quickly and easily spin up international offices and enjoy crystal clear cloud communications from virtually anywhere. Administration is easy you’ll keep all your offices connected on one platform.

Voice call

Dialpad provides industry-leading voice calling using the latest VoIP technology and gives you crystal clear, enterprise-grade HD business calls. Sign up for a 14-day free trial to try it for yourself.

Call Operators

Dialpad's Call Operator feature makes call handling effortless. Each Department line can be managed by multiple operators, ensuring that calls are sorted and delegated promptly and efficiently.

Call transfer

With Dialpad, you can easily transfer an incoming call to someone else or even a voicemail with one click. Sign up for the 14-day free trial to try it out!

Executive Assistant - Call Delegation

Whether you’re in a meeting, busy preparing for one, or simply taking some down time, you can’t always answer every call. With Dialpad's Executive Assistant, you can assign another team member to handle all of your incoming calls. This can help you manage your call volume and screen your calls.

Local phone number

Build your brand and establish credibility with Dialpad by using local phone numbers and local conference numbers. Assign area codes based on your office locations rather than using randomly assigned numbers from a database. Sign up for a 14-day free trial to see how it works for yourself!

Company Directory

The Company Directory makes it incredibly easy to get in touch with anyone in your organization. You can quickly search for a colleague and send them a message, start a meeting, or call them with just one simple click.

Do Not Disturb

Whether the whole company is out of office or you’re an individual team member that wants to disconnect from work, stop message notifications, send calls straight to voicemail, and let your team members know that you’re not available to chat with Dialpad’s easy-to-use Do Not Disturb feature.

Spam Call Blocking

Dialpad’s call blocking feature keeps your business lines free from robocalls and spammers which isn’t just disruptive to your day to day operations but can end up costing your business time and money.

Call park

Dialpad's Call Park feature allows you to move incoming calls to a parked area where the appropriate members of your team can then pick up the calls from another extension. This feature makes it easy for businesses to manage incoming calls.

Caller ID

Use Dialpad's customizable Caller ID options to let call receivers know who's calling before they answer your call, creating a better customer experience. Sign up for a 14-day trial to try it for free! Just use your Google or Microsoft 365 account—it takes only a few minutes!

Call waiting

If your business ever gets so many phone calls that not every call can be picked up by someone right away, then you need call waiting. It notifies you that another call is incoming when you’re on a current call and lets you choose if you want to transfer it or even send it to voicemail. Try it out with a 14-day free trial of Dialpad.

Dial-by-name directory

Dialpad's dial-by-name directory features makes it easy for your callers to direct themselves to the person they’re trying to reach in your business. Sign up for a 14-day free trial to try it out!

Three-way call

Easily add a third party to your two-way business calls with Dialpad's three-way call feature. Sign up for the 14-day free trial with your Google or Microsoft 365 account to try it out!

Simultaneous ring

Dialpad's simultaneous ring feature sends incoming calls to all of your connected devices at the same time. You can choose to answer these calls on your laptop, smartphone, or tablet depending on where you are and what device you're working on.

Call Flip

Have you ever taken a call from your computer, but need to step away without interrupting the conversation? You can do that with Call Flip. Dialpad lets you move a call from your laptop to your smartphone (or your tablet) and vice versa—without the other person ever knowing. Sign up for a free trial to try it out!

Virtual Receptionist

Also known as an auto attendant, Dialpad's Virtual Receptionist helps to streamline the customer experience and sort incoming calls based on the custom call routing options you set up.

Call routing

Call routing: An essential feature for any business that has a phone system and expects customers or potential customers to reach out on the phone.

International Calling

With International Calling, Dialpad enables businesses to call virtually anywhere in the world at some of the lowest rates available. Whether you are trying to collaborate with someone in a remote location or close a sale that's several time zones away, Dialpad keeps you connected when it matters.

Main Company Number

Your Dialpad Main Company Number, also known as Company Main Line, is often the primary line of customer contact for your business. Within Main Company Number, you can manage and route incoming calls, assign operators, set your business hours, create a general custom greetings, and upload hold music.

Toll-free number

Having a toll-free number or 1-800 number for your business helps customers (and potential customers) get in touch directly with you for free. All of Dialpad’s business phone plans come with toll-free phone number support. Sign up for a 14-day free trial to try it out!

Call forwarding

Easily forward business calls to an external phone number or device that’s not connected to Dialpad. Send incoming calls to up to five different external phone numbers—on both mobile and landline. Sign up for a free trial with your Google or Office 365 account to try it now.

Call recording

Call recording is a valuable communications tool if your business takes lots of customer calls. With Dialpad, you can record business phone calls—while staying compliant. Sign up for the 14-day free trial with your Google or Office 365 account to try it out for yourself.

Messaging

Dialpad helps to enhance team collaboration with advanced business messaging features including SMS, MMS, Group SMS, and more.

Presence and Status

Dialpad Presence and Status indicators provide a quick way to know whether a team member is available, busy, or away. Presence information is automatically updated when you’re in a meeting or a conference call, but you can also change and manually input a custom Status.

Voicemail

Handle missed calls professionally and access your messages easily with Dialpad’s flexible and intuitive Voicemail system. It’s easy to set up, easy to check, and easy to administer across your organization.

Virtual fax

If you work in an industry like healthcare or finance, but don’t want to be stuck with physical fax machines—virtual fax could be the answer. With Dialpad, you can send and receive faxes from a desktop or mobile app. Sign up for a 14-day free trial to try it out for yourself!

Business text messaging

Dialpad modernizes business communications with the ability to send messages—both internally to colleagues and externally to clients and partners. SMS (text), MMS (multimedia image, sound, and video), and group messaging—you can do it all in the same app. Sign up for a free trial to try it for yourself!

Conference Phone

Dialpad allows you to add Conference Phones to shared spaces easily. Having a Conference Phone with a separate line in shared spaces like reception and meeting rooms make it more convenient to deliver outstanding customer experiences and have productive meetings.

Web Conferencing

Make your online meetings better with high quality audio and video web conferencing, extensive screen sharing capabilities, and advanced conference call settings.

International Conference Calls

With Dialpad Meetings, international conference calls are simple and straightforward. International participants can join via the Meetings URL, and Enterprise Accounts can have participants join by phone via International access number as well.

Mute Conference Call Participants

Reduce and control noise during your conference calls with Dialpad Meetings Mute Conference Participant option

Private Conference Calls

From encryption to PINs to lobby alerts, Dialpad Meetings provides many features to help protect the privacy of your online meetings.

Dial-in number

Need a conference calling tool with a dial-in number option? Sign up for a free trial of Dialpad to see how it works. It takes just a few minutes and all you need is your Google or Microsoft 365 account.

Conference call app

Dialpad lets you take your conference calls on the go with Dialpad's mobile and desktop app that works across Mac, PC, iOS, and Android devices. Try it for free with a 14-day free trial!

Secure Conference Call

With Dialpad Meetings, your online meetings and data are protected by our secure conference call platform and robust privacy features.

Group Conference Invites

Dialpad Meetings allows you to build groups of contacts within the app using a simple click, making it easier than ever to kick off your conference call.

Screen sharing

Dialpad allows you to share your screen during conference calls and video meetings, on both desktop and mobile—even with external clients who don't have the app downloaded. Sign up for Dialpad Meetings to start using it now—it's free!

Recurring Conference Calls

Dialpad not only lets you connect through the various features of a conference call, but keeps you on schedule and organized with the option to set up Recurring Conference Calls.

Administrator Login for Dialpad Meetings

Dialpad lets you choose to have someone schedule conference calls on your behalf, keeping you on task during your busy days.

Conference call dial out

Dialpad makes conference calling so easy that you’ll never miss a call, thanks to pre-scheduled dial outs.

Pinless Conference Call

Dialpad takes the pain out of conference calls by removing the use of PINs, keeping your employees focused on the call.

Conference Call Controls

With Dialpad's web conferencing software, organizers can access conference call controls both on the web and on the phone. Functionalities such as Mute All Participants and Lock Conference Room give organizers full control of the online meeting to ensure that everything goes smoothly.

Conference Group Chat

During a conference call, you may have a question but don’t want to interrupt the speaker’s flow. Maybe a note could be helpful to everyone in the conference meeting. Or you just simply can’t speak out loud in the particular moment. That's when the Conference Group Chat comes in handy!

Custom On-Hold Music

Dialpad Meetings lets you upload and choose your own hold music for a unique conference call experience, saying goodbye to pseudo elevator/smooth jazz combo.

Dialpad Meetings Video

Meetings are better when they are face to face.

Document Sharing

Dialpad streamlines collaboration during online meetings by enabling Document Sharing. You can easily share files from third party websites such as Dropbox and Evernote, or make changes in real time during a conference call via Google Drive.

Conference Call

With Dialpad, regardless of where you are, you can launch conference calls from any device at any time. With more than 50 international access numbers, the world is now your office—without having to worry about the long distance charges.

Video call online

Need to meet face-to-face (virtually) for work? Sign up with your Google, Office 365, or LinkedIn account to start making online video calls for free. (It takes just a minute.)

Web conferencing

If you’re working remotely, you’re probably no stranger to web conferencing. And with the way things are going, it’s safe to say virtual meetings are here to stay for the long term.

Reliability & Security

With automatic data backup and redundancy built into the platform, Dialpad provides businesses with the best cloud phone system that enables secure, encrypted calls and layered security.

Security & Privacy

Keeping your data secure is just as important to us as providing you with the best cloud communications platform. Everything from personal information to call data is encrypted anywhere you get work done.

Cloud Communications

Dialpad’s modern cloud platform lets businesses work where they want, when they want, and how they want. By enabling communication from any device including smartphones, tablets, laptops, and desk phones, Dialpad gives modern workers the business phone features and tools they need to succeed from anywhere.

Data Backup

Keeping customer data secure and accessible is a top level priority for everyone at Dialpad. We employ teams and implement strictly enforced policies dedicated to protecting and preserving your information. In the unlikely event of a network outage, your organizational information, as well as your call, messaging, and meeting data will be safe, secure, and accessible across all of your devices.

VoIP - Voice Over IP

With Dialpad, you can make crystal clear VoIP calls from any device. Using advanced architecture and the best in internet protocol technology, Dialpad is providing businesses with enterprise-level communications without the unnecessary hardware or high cost.

Voice Intelligence

With built-in machine learning, Voice Intelligence employs natural language processing and voice recognition to provide recommendations in real time and comprehensive post-call notes and transcripts.

Voice Intelligence

Voice Intelligence (Vi) was designed with technology that allows organizations to be more efficient in their day to day communications and learn more from customer conversations. From automating note-taking to detecting customer sentiments, Vi is propelling enterprise communications into the future.

Post Call Automation

From automatically logging call summaries in Salesforce or HubSpot to generating automated call notes that include key takeaways and action items, Dialpad's Post Call Automation helps sales reps streamline the sales process and close more deals.

Live Coach™

Dialpad's Live Coach™ provides real-time coaching and sales recommendations, helping new sales reps get up to speed quickly. Using Coaching Groups, sales managers can also listen in on calls, provide advice, and take over when needed.

Live Sentiment Analysis

For sales reps and support agents, conversations with prospective and existing customers can be tough at times. Dialpad's Live Sentiment Analysis lets supervisors know when a sales or support call takes a wrong turn so they can intervene and improve call outcome as necessary.

Real-Time Assist

Dialpad's Real-Time Assist feature provides your sales representatives and customer support agents with key details in real-time so they can help prospective and existing customers with accurate information quickly.

Visual Voicemail

Visual Voicemail transcribes all of your voicemails into easily readable messages that give you the information you need from unheard voicemail messages without needing to listen to them.