More than a business phone system

Get better communications with the right service provider

It used to be that a business phone system or dedicated telephony system for offices would just let you make calls. That was it.

Not anymore. Today, a good phone for business lets you communicate through other channels, too, like video calling and video conferencing–all in real-time.

A really good communication system for business will even let you do things like set up call forwarding, update your voicemail greeting, choose hold music, and more—in just a few clicks on your online dashboard, without having to bug your IT team.

Not just an office phone system

The benefits of a good business phone

It gives your remote team more flexibility

Because online business phones use VoIP (Voice over Internet Protocol) technology to facilitate calls, it's much easier to work remotely. You don't need traditional telephone lines or hardware, or even an office with server closets. It gives you a fully virtual workspace for a remote or hybrid team. It's almost impossible to get this commercially with conventional phone services.

With a cloud phone system, you’re not tied to a physical office or time zone either. Your team can take business calls anywhere, on any device, whether it’s a laptop, tablet, or an iOS or Android smartphone. (Which can lead to less commuting, better work-life balance, and improved employee retention.)

You can also recruit the best talent globally, since VoIP systems have no geographical limitations. Remote teams can collaborate with each other virtually, with all tools and data housed in one central system.

It streamlines your business processes with automations and integrations

One big benefit of virtual phone systems and unified communications platforms is that they usually come with integrations that automate repetitive tasks like data entry.

Then there are features that are automations in and of themselves, like call transfer features, predictive dialers, and smart call routing (where incoming calls are directed to the right person without someone manually transferring calls).

Most commercial-grade phones come with auto attendants and IVR menus, which are helpful because they let your callers resolve basic queries themselves, which lets your team focus on more complex questions.

Not all VoIP providers have built-in dashboards that let you easily analyze calls and customer feedback, so if this is important to you, make sure to check for it during your free trial.

Dialpad, for example, does have all these things—and one thing that won't show up on pricing pages and checklists is how easy it is to use. Plus, you can host or join conference calls from a web browser, and even “flipping” calls from a computer to a mobile device.

You can’t do that with a traditional office phone or cordless phone! On top of that, you get native integrations with everything from Microsoft 365 to Google Workspace to Salesforce.

It reduces the cost of phones for your team

Internet phone systems are more affordable than on-premises phone solutions for a few reasons, but mainly because there’s no hardware to install or maintain—that’s taken care of by your provider, while you pay for the software on a monthly or annual subscription.

You don’t even need a special IP phone, since you can turn your computer into a softphone (or use analog desk phones with a VoIP adapter). As well as making remote work possible, VoIP technology also makes it easier to have a BYOD culture, which may be more cost-effective for some companies.

Dialpad, for example, gives you SMS and MMS in the US and Canada, plus unlimited calling in your country, the US and Canada, along with support for toll-free numbers an all the unified communications and Ai features mentioned above.

Dialpad: Not just a phone system

A phone system for business helps you improve communication, productivity, and customer satisfaction. Dialpad provides truly unified communications, with advanced features all in one place—including call waiting, caller ID, and built-in Ai technology.

It’s flexible and scalable, allowing you to add (or remove) users whenever you need to. Factor in the top-notch security, 100% uptime, and transparent pricing, and you have the whole package.