Computer monitor showing Dialpad's enterprise phone system user interface

Enterprise phone system

Looking for a cloud-based phone system? Dialpad's AI-powered collaboration platform gives you industry-leading AI, phone calls, video meetings, and instant + SMS/MMS messaging. Book a product tour to see why enterprises like RE/MAX and Splunk love Dialpad.


A wireless business phone system is essential to companies of any size, but when you reach enterprise level, your phone system can make or break your business.

Unlike small businesses, global organizations have unique needs that require specific functionality. From instant scalability (for when you need to ramp up hiring quickly around the world), to guaranteed 100% platform uptime, to HD voice and video quality anywhere in the world, an enterprise phone system should be much more than just a business phone system.

It should be a full-fledged unified communications platform.

And “enterprise” doesn't mean “legacy” either. Tacking on a few advanced features to old PBX phones still doesn't always make them the best option.

What is an enterprise phone system?

An enterprise phone system is a phone setup or solution that's designed for large businesses (typically over 10,000 employees) that have offices located around the world. What makes enterprise phone systems different from your average business phone system is they're typically more scalable (which means it's possible to add hundreds or thousands of new employees to the system) and sometimes have more advanced features.

As you'll see below with Dialpad, for example, there are built-in AI features that can do things like transcribe your calls in real time and even provide a meeting recap in a post-call summary.

An enterprise phone system that’s a full-fledged UCaaS platform

Screenshot of adding and managing phone numbers from Dialpad's online dashboard.

Easy setup, 100% uptime

Need to add new users, port phone numbers over, or spin up a new contact center department? An admin can easily manage users, accounts, phone numbers, and more—and get support if needed—all in their online account. Plus, all Enterprise plans come with 100% uptime Service Level Agreements (SLA).

Screenshot of Dialpad Ai transcribing a phone call in real time

Industry-leading AI

Having analyzed almost 4 billion minutes of business communications-specific voice and messaging data, Dialpad Ai can not only transcribe calls in real time—it can also pick up action items and specific phrases or keywords spoken on the call. Get real-time insights for business leaders, and live automated coaching for customer-facing or contact center teams, and more.

Screenshot of Dialpad's Salesforce integration automatically populating a call's details.

Integrations with CRMs and other tools

If your enterprise already has a large tech stack, then a key phone system requirement is whether it can integrate with your existing tools or contact center software. Dialpad integrates with Azure, Okta, OneLogin, Salesforce, Microsoft Outlook, and more to streamline workflows and empower agents to provide excellent customer support.

Screenshot of locking a video conference in Dialpad's using the built-in security controls.

Enterprise-grade security and compliance

Not only does Dialpad have robust in-app security controls, it can also set up a custom retention policy to help you stay compliant and keep only what you need, for only as long as you need it. Dialpad can help businesses maintain compliance with major enterprise requirements including GDPR, SOC2® Type II, and more, with customers across highly regulated industries like healthcare, legal, and finance.

Not just an enterprise
phone system

Book a demo for your team to see how Dialpad can work for your organization, learn about pricing, and ask us any questions. Or, take a self-guided interactive tour of the app on your own first!

Screenshot of an international call on Dialpad's desktop app.

Unique dual-cloud architecture

Many enterprise phone systems today have been around for decades, and their telephony technology tends to be grounded in traditional on-premises phone systems, which are often expensive and difficult to administer. Dialpad’s proprietary dual-cloud architecture is specifically designed for better connectivity, reliability, and excellent call quality around the world.

Screenshot of choosing a caller ID to display when making a work call from one's personal cell phone using Dialpad's app.

Custom caller ID

Want to talk to clients without revealing your own personal cell phone number? Send messages and make phone calls from any Dialpad-connected desktop or mobile device while showing the caller ID you want.

Screenshot of Dialpad's visual voicemail transcription feature.

Visual voicemail

Dialpad’s voicemail feature doesn’t just save voicemails for you—it automatically transcribes voicemails too. Because hey, sometimes when you’re in meetings, it’s easier to read a visual voicemail than listen to it. Not only that, you can even forward a voicemail to a teammate.

Screenshot of all routing options for different departments in Dialpad.

Auto attendant

Do you get lots of phone calls? Spend less time manually transferring callers to the right person or department—let Dialpad's auto attendant and IVR features do it for you. This way, you can automate more of your call queue system, cut down on wait times, and allow your agents to focus on helping callers with more complicated issues.

Screenshot of Dialpad's call routing user interface.

Custom call routing

Route calls however you like! Dialpad gives you different options for routing phone calls to a team of agents (by skill level, who's been idle the longest, and so on), and also alternate options like routing directly to voicemail or other departments.

Screenshot of adding a call forwarding number from Dialpad’s online dashboard.

Flexible call forwarding

With Dialpad, you can park, transfer, and forward phone calls to your cell phone, a colleague, voicemail, and more, with a maximum of five call forwarding numbers.

Screenshot of recording a call from Dialpad's mobile app.

Call recording

Not everyone can always make every meeting. And sometimes, you may have conversations with prospects or clients that you want to keep a record of. In these cases, having call recordings would be essential. In Dialpad, you have the option to do either manual or automatic call recording.

👉 Dialpad tip:

Call recording comes with its privacy and security concerns. But Dialpad's Recording and artificial intelligence APIs can automatically pause recording and transcription when your agents are taking sensitive information.

Screenshot of Dialpad's built-in call analytics dashboard.

Call analytics and reporting

A good enterprise VoIP system should help you easily see when people are calling you and what call volume patterns look like. With Dialpad's call analytics, you can see for example which IVR menu options are being used (and which aren't)—and staff your team more effectively.

✨ Get the CIO Buyer's Guide for Business Communications

Our own CIO has been on both sides of this purchasing decision. Get her insights and tips on the biggest challenges for CIOs making this buying decision (and how to overcome them), how to vet providers, and more.

More on pricing

  • USD $
  • CAD $
  • EUR €
  • GBP £
  • NZD $
  • AUD $
  • JPY ¥

Find the right plan for you




$27 USD if billed monthly

  • Unlimited calling
  • Unlimited Ai Meetings for up to 10 participants
  • SMS, MMS & team messaging
  • Ai-powered call & voicemail transcriptions
  • Google Workspace & Microsoft 365 integrations
  • Real-time analytics & reporting
  • Web & chat support
  • Pro



    $35 USD if billed monthly

    All the value of the Standard plan, plus:

  • 24/7 live agent support
  • CRM integrations (Salesforce, Zendesk, HubSpot, Zoho & more)
  • Microsoft Teams integration
  • 10 office locations
  • Multiple phone numbers per account
  • Open APIs & Webhooks
  • Global SMS capabilities
  • Local number support in 70+ countries
  • 25 ring groups (departments)
  • Enterprise

    Contact us

    All the value of the Pro plan, plus:

  • 100% uptime
  • Unlimited office locations
  • Unlimited ring groups (departments)
  • Dial-by-extension
  • Integrations with leading SSO providers (Okta, OneLogin)
  • Azure AD SSO integration
  • Data retention policies
  • Priority live agent support
  • What are the benefits of using a true enterprise phone system?

    Minimal maintenance

    Adopting a cloud-hosted enterprise system allows you to avoid the costs that come with maintaining on-premises equipment. Don’t worry about upkeep—your phone service provider will cover maintenance costs. (There really are no maintenance costs, since the provider owns the infrastructure.)

    Platform-wide upgrades to software, though, also require downtime to process updates, leading to lost business. Not only that, employees then have to re-learn the software repeatedly as interfaces and functionalities change.

    With Dialpad, upgrades are released in small, incremental stages—which is safer, more stable, and creates a better user experience. Updates also cause zero downtime for end users, which means no dropped calls or interruptions to call queues when these updates happen.

    More agility

    The best modern business phone solutions are easily scalable. No matter how quickly your business grows, they can grow alongside you. Depending on if your team is fully softphone-based or not, you may not even need to invest in any new hardware.

    Built on a modern DevOps approach, Dialpad grows with you while preventing overbuying and overprovisioning of services. Our truly scalable infrastructure uses microservices to simplify the tasks of any one service, making upgrades frequent and easy. With its autoscaling features, the Google Cloud Platform allows us to scale and modify your Dialpad instance depending on traffic size.

    Our microservices approach is designed to scale with your business, meaning fast and easy user provisioning through SCIM & SAML integrations. This allows you to expand into new markets and work worldwide while still using your dedicated Dialpad phone numbers.


    When you don’t have to invest in separate systems for each of your business communication needs, you’ll save plenty of money.

    It also helps that, as mentioned above, the company providing your software covers maintenance costs. This makes hosted systems significantly more cost-effective than their on-premises counterparts.

    The scalable nature of Dialpad’s infrastructure prevents overbuying and overprovisioning of services. Unlike many service providers who have to use the expensive routing paths mapped out by their third-party services, Dialpad keeps traffic local with our global data centers—which is more cost-efficient for you.

    Get started with an enterprise phone system—that's more than a phone system

    With SMS/MMS and unlimited calling, support for toll-free numbers and additional phone lines, and truly unified communication channels, Dialpad is a communication solution that's designed for enterprises. Try it now with a 14-day free trial or book a walkthrough with our team!

    FAQs about enterprise business phone systems

    What is a business phone system?

    Today, a business phone system allows everyone working for your company to collaborate and communicate from anywhere, on any desktop or mobile device. In most cases, this includes mobile phones and landlines since businesses employ a mixture of hardware. There are two main kinds of phone systems that enterprises can choose from: business VoIP phone systems and PBX systems for small businesses.

    What is enterprise VoIP?

    Should I go with a PBX or VoIP solution?

    What does UCaaS mean?

    What business phone system should I use if I have a contact center?

    How does pricing work for enterprise phone systems?

    How do the best enterprise phone systems facilitate remote, disparate teams?

    What sets an enterprise phone system apart from a solution suited to smaller businesses?