Business communications for retail teams - Retail industry


customer experiences

Create seamless retail experiences when you can talk, message, and meet with teams and customers in one beautiful workspace.

Loved by retail teams around the world


Get your store up and
running in no time

A person working at a desk

Easily migrate to the cloud

Reduce IT overhead with a modern business phone system that takes minutes to set up. Add users, assign numbers, and set routing rules in just a few clicks.

Take calls anywhere

Need to step away from your desk? Dialpad lets you flip a call seamlessly between devices without interrupting the conversation.

Keep your existing number

Already have a main phone line? Bring it with you when you make the switch to Dialpad. We'll help you port over your existing numbers.


Connect global retail
teams to HQ

Screenshot of Dialpad Ai transcribing a phone call in real time

One beautiful workspace

Dialpad is much more than just a phone system. Call, message, text, and meet virtually in one easy-to-use app—so every retail location and team is connected.

Transcribe calls and meetings

Your team conversations have never been this productive. Our built-in AI automatically transcribe calls, track action items, and sends post-call summaries right to your inbox.

Integrate your favorite tools

Dialpad not only integrates with the tools you use, like Salesforce and Google Workspace, it also has an open API if you want to go custom.


Support customers
anytime, anywhere

A person reading the messages on the Dialpad desktop app

Easy call routing

Customize your call routing in minutes. Dialpad's IVR and virtual receptionist features make sure your customers have a great experience whenever they call.

Built-in messaging & SMS

Reach your customers from anywhere. From order updates to stock checks, Dialpad’s texting feature makes it easy to chat with customers—right from your work number.

Custom business hours

Offer the best customer experience, even during off hours. Set custom business hours and voicemail greetings for holidays and weekends across shared and direct lines.

Screenshot of the dashboard for managing user account and roles

Protect customer data
at every step

Your communications across Dialpad are always encrypted to meet global compliance standards. Whether it’s a call recording, meeting, or text, all your data is safeguarded at rest and in transit. Plus, you can turn on single sign-on and set up role-based permissions right in the admin portal.

Loved by retail teams everywhere

A woman doing meditation

“Dialpad frees us to sell and service faster, whether we're at our stores or sitting at HQ.”

Francisco Veloz
IT Manager

“From adding licenses to provisioning users, Dialpad is just easy.”

Peter Hogg
Systems Engineer

“Dialpad Ai gave me the ability to manage our contact center more effectively than ever before.”

Marc O’Leary

Build a more connected
retail experience

Support customers and collaborate across your organization in one beautiful workspace.

Retail phone system FAQs

What is a retail phone system?

Today, a retail business phone system is essentially a unified communications platform or VoIP phone solution for retail businesses. These cloud-based systems lets your store handle both internal and external communications over the internet—no PSTN (Public Switched Telephone Networks), no expensive and maintenance-heavy hardware needed.

In fact, some modern retail phone systems even let you send team messages, have video meetings, and more—in addition to being flexible and accessible from anywhere.

All you need to access these cloud communications platforms or virtual phone systems is an internet-enabled device and a network connection. That will let you and your employees access their business numbers from a laptop or cell phone. For example, Dialpad's desktop and mobile apps works across iOS, Android, PC, and Mac devices—and even on web browsers if you don't want to download anything. (It's really more of a communications platform than just an online retail phone system.)

What are the benefits of a phone system for retail sales?

What features should you look for when choosing a retail business phone system?

Is VoIP for retailers worth it?