The short answer: Yes! The following are just a few examples of industries and business operations where VoIP is increasingly becoming the norm (and where those organizations that don’t make the switch are getting left behind).
Contact centers
Inbound and outbound contact centers are ideal use cases for VoIP. Many customers still prefer to use the phone, and a VoIP system enables you to hire remote agents, offer toll-free numbers with minimal cost to the business, and more. And with unified communications, there’s also the option of messaging or video calls.
VoIP's advanced features can really help you streamline workflows and boost efficiency saves you money, as well as improve agent and customer happiness. For example, Dialpad has features like a power dialer, automatic call distribution, and tools for real-time coaching—plus CRM integrations that put customer data right at agents’ fingertips.
Financial services
VoIP phone systems are also increasingly used in financial industries such as insurance and banking, where calls contain sensitive information. We’ve already mentioned some of Dialpad’s security features, but you should know that it’s also SOC2® Type II and Privacy Shield compliant, and is a member of the Cloud Security Alliance’s Security, Trust and Assurance Registry (STAR).
And if you need to fax—as many do in the financial (and legal) world, Dialpad lets you send e-faxes in the same app as your other communications.
Healthcare
Just like in finance, healthcare institutions need secure and reliable communications—they’re handling personal information and urgent conversations, after all. Patients don’t need delays when they’re calling for test results or organizing Medicaid payments.
Within hospitals and clinics, an efficient phone system is crucial. Dialpad is HIPAA-compliant and helps you streamline communications and make sure there’s always someone to answer the phone or take a message.
Travel
The travel industry covers every corner of the world and every mode of transport, so it relies on good communication. VoIP systems help travel businesses make those connections and find the best deals for customers, as well as saving money with cheaper long-distance calls. Travel agents also need quick access to customer details and existing bookings, so Dialpad’s integrations with CRMs are super-useful. As is call forwarding, which enables callers to reach agents when they’re away from their desks.
Ecommerce
The ecommerce sector is doing big business—which means online retailers are handling an ever-higher volume of customers. You might get calls about stock levels, product details, or delivery options, and you also need to stay in touch with suppliers and shipping carriers. VoIP solutions help you handle all this and more, from streamlining workflows so that customer issues are sorted quickly to making sure customer data such as credit card details are secure.
Real estate
Real estate firms often have branches in multiple locations, while realtors are constantly on the road visiting properties and closing deals. They need VoIP tools to keep everyone in the loop, while high security is also crucial for handling financial information. With a VoIP solution, agents can stay in touch wherever they are, and have important calls forwarded to their mobile phones. Voicemail transcription is also useful, and you could even use video conferencing for virtual house tours.
Education
Large educational institutions like colleges need to connect all the locations on a campus, from the dean’s office to residential halls. A cloud-based VoIP system makes this so much easier, not to mention more affordable for schools on a tight budget. Video conferencing enables remote learning, and staff can set up messaging groups to share information and advice.
And beyond virtual learning, higher education institutions that have contact centers or call centers running their Enrolment, Admissions, or Fundraising departments are using contact center platforms with built-in VoIP to connect with students and prospective students.