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 Explore how artificial intelligence is transforming sales by enhancing customer engagement, improving lead conversion, and optimizing team efficiency, driving significant business growth.

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AI Sales Strategy: 13 Effective Ways Companies are Using AI to Improve Sales

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Director of Sales Development at Dialpad

Call center burnout is a growing issue. Our guide reveals how managers can prevent it, spot the signs in their workforce, and help employees bounce back fast.

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What is call center burnout? The full guide to recognizing, preventing, and overcoming it

Discover how to leverage AI-driven contact center automation for better performance visibility, value creation, and cost reduction. Our ultimate guide reveals all.

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Contact center automation: Your key guide to improving performance and customer service

Conversational AI in a contact center can help you deliver personalized, fast, efficient support, and keep you agents happy. Learn more, including use cases. 

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Conversational AI in a contact center: What it is, how you can use it, and the benefits it may bring

Looking for OpenPhone alternatives? Check out our comprehensive guide to ten OpenPhone competitors, which might make better choices for your business.

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Top OpenPhone alternatives for your business communications

Discover how ICP in sales targets customers' needs, tailoring efforts to focus on potential buyers. Our step-by-step guide reveals how to craft the perfect ICP.

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What is an ICP for sales? A deep dive into all you need to know to build the perfect ICP

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Senior Content Marketing Manager

Discover the best AI customer service software of 2024 in our essential guide, and harness the benefits of AI to improve your customer support operations. 

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The essential guide to the 10 best AI customer service software you just can’t ignore in 2024

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Customer Support Manager - Tier 1

B2B customer service is about delivering experiences to foster and maintain long-term relationships. Check out these 7 best practices for great B2B support.

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B2B customer service: Delivering exceptional experiences when your customers are businesses

Call automation is the process of automating otherwise time-consuming tasks in your call center. Learn how and where it can benefit your business.

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Call automation: Where and how your contact center can benefit

Sales performance metrics are quantifiable measures of how your sales team is doing. Check out the 9 sales performance metrics you should be tracking.

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9 Key sales performance metrics to track to keep your team as productive as possible

What is Contact Center as a Service (CCaaS)?

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CCaaS for businesses

Today, customer expectations are shifting heavily ...

Get your copy of the Contact Center Playbook

Different types of contact center functions The ty...

The benefits of CCaaS over on-premises solutions M...

Adding an agent to a department from Dialpad's online dashboard

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Adding an agent to a department from Dialpad's onl...

Easier workforce management and staffing Some CCaa...

Omnichannel customer experience With CCaaS platfor...

Screenshot of Dialpad's IVR menu analytics

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Call center monitoring and coaching A good CCaaS o...

Screenshot of Dialpad Ai transcribing a phone call in real time.

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Screenshot of Dialpad Ai transcribing a phone call...

But how does this help with coaching? Well, Dialpa...

Screenshot of Dialpad Ai analyzing the sentiment of multiple calls in real time

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Screenshot of Dialpad Ai analyzing the sentiment o...

This means that contact center supervisors can see...

Dialpad's real time assist card, which pops up helpful tips for agents when tricky questions come up on calls.

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Dialpad's real time assist card, which pops up hel...

Power dialers This one is more for outbound contac...

Dialpad's built-in heat map analytics feature showing average speed to answer.

Dialpad's built-in heat map analytics feature show...

Integrations with software you’re already using Th...

Screenshot of Dialpad's Salesforce integration with embedded dialer.

Screenshot of Dialpad's Salesforce integration wit...

What to look for in a CCaaS vendor Platform divers...

Book a walkthrough of Dialpad Ai Contact Center!

Take a self-guided interactive tour of Dialpad's contact center app!

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Dialpad is a VoIP business phone platform built for modern workplaces of all sizes, offering cloud-based voice, messaging, video, and conference calling functionality for day-to-day business communications, support teams, and sales professionals. 

Dialpad is an AI-powered cloud communication platform that makes it easier and more efficient to connect and collaborate with your team. Try for free!"

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What is Contact Center as a Service (CCaaS)? A guide for businesses

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Trained on over 6 billion minutes of real business conversations, DialpadGPT, powers helpful Ai features like Ai Recaps and live coaching—right out of the box.

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DialpadGPT works for every role and industry. Plus, it can be customized to understand unique business use cases and industry-specific jargon.

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Because DialpadGPT is trained on real business conversations, it can accurately extract insights, such as action items, call outcomes, and customer satisfaction scores—all in real time.

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With DialpadGPT, the possibilities are endless. We’re always releasing new features and integrations.

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Bring all business conversations together on a single platform, automate note-taking, and help teams stay productive.

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Automate routine lead management tasks, streamline coaching, and help reps close deals faster.

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