Toll-Free Number

Having a Toll-Free Number for your business helps to enhance customer experience. Save your prospects and customers valuable time and money with a toll-free phone number that they can call from anywhere.

Encourage Prospects and Clients to Get in Touch

Maybe a customer is looking for help to resolve an issue. Or perhaps they’re looking to purchase additional products or services. The secret sauce to running a successful business is relationship management, and that starts with communication. By offering prospects and clients a Toll-Free Number, you instantly make your business more accessible, which expands your reach and enhances your service and credibility.

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Be a Better Competitor

It’s competitive in the business world, and every advantage is important. If your competitors provide a Toll-Free number for customers, then it’s crucial that your organization does, too. Regardless of the size of your company—a Toll-Free Number tells your prospects and customers that your company is credible, national, and most importantly—prepared to meet the needs of the customers. The 800 number is not just a string of digits, it’s a reputation and relationship builder.

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Demonstrate Outstanding Customer Service

Offering your prospects and clients something for free is one of the greatest ways to demonstrate your dedication to exceptional customer service. Of course, by providing a Toll-Free Number, you are not just helping your prospects and customers, you are also helping your business by making it easy for them to get in touch.

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Frequently Asked Questions

What plan level do I need in order to have a Toll-Free Number? +

Adding Toll-Free Numbers to your account is available on Standard, Pro, and Enterprise Plans.

Can I purchase more than one Toll-Free Number? +

Yes. Companies can add as many Toll-Free Numbers as they wish.

What happens when a customer calls a Toll-Free Number but no one is available to answer the call? +

That depends on how the call routing rules have been set up. But some options include being sent to a voicemail, a different department, or a greeting without voicemail.

How much does it cost to add a Toll-Free Number? +

Adding a Toll-Free Number to your Main Company Number, Department, or Call Queue is an additional $5 per month on an annual plan or $7 per month on a monthly plan plus $0.02 per min for incoming calls.

I have an existing Toll-Free Number. Can I keep it? +

Absolutely. Dialpad Administrators can initiate a toll-free port request by filling out and submitting a Letter of Authorization (LOA) to our support team. Learn more about how to port a Toll-Free Number here.

How long does it take to transfer my Toll-Free Number to Dialpad? +

Toll-free ports can take 5-10 business days to process assuming no issues with the submitted LOA form.

How will I know when my transfer is complete? +

When your Toll-Free Numbers port successfully, we'll send an email to your Dialpad Administrator.

My question about Toll-Free Numbers wasn’t answered here. Where can I go to learn more? +

You can check out this in-depth Help Center article about Local and Toll-Free Numbers. Or you can sign up for our weekly live Q&A webinar and ask your question there.

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Boost Your Brand

Dialpad provides business communication features that enables your organization to provide better customer service and helps to boost your brand.

 

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