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Toll-free number

Having a toll-free number or 1-800 number for your business helps customers (and potential customers) get in touch directly with you for free. All of Dialpad’s business phone plans come with toll-free phone number support. Try it with a free trial to get set up with a virtual business number in just a few minutes!

What is a toll-free number?

Toll-free numbers are telephone numbers that allow customers to call you free of charge instead of paying a fee or “toll”. The owner of the number (that would be you, the business owner) is billed for incoming and outgoing calls.

Toll-free numbers always start with a three-digit code. The most well-known prefix is 800, the original code released way back in 1966. That’s why many people refer to toll-free numbers as “800 numbers.”

800 isn’t the only choice, though. Due to demand, 888 was launched in 1996. Since then, five more toll-free prefixes have been created: 877, 866, 855, 844, and 833. All of them work exactly the same way: with you footing the bill for your customers’ calls.

And if it sounds expensive, that’s actually not always the case! Many companies (both large and small businesses) buy toll-free numbers as part of a unified communications platform, which can drastically reduce call costs. (Pricing varies, but usually, toll-free numbers count as local phone calls in the US and Canada.)

Dialpad makes it really easy to add a toll-free number. You just log into your account and go to “Add a number” in your settings. No IT help needed:

Dialpad's pricing

  • USD $
  • CAD $
  • EUR €
  • GBP £
  • NZD $
  • AUD $




$23 USD if billed monthly

  • Unlimited calling
  • SMS & MMS
  • Ai-powered call and voicemail transcriptions
  • Google Workspace & Microsoft 365 integrations
  • Unlimited video meetings
  • Web and chat support
  • Pro



    $35 USD if billed monthly

    All the value of the Standard plan, plus:

  • Local number support in 70+ countries
  • Multiple phone numbers per account
  • 25 ring groups (departments)
  • 10 office locations
  • Global SMS capabilities
  • CRM integrations (Salesforce, Zendesk, HubSpot, Zoho & more)
  • Open APIs & Webhooks
  • 24/7 live agent support
  • Enterprise

    Contact us

    All the value of the Pro plan, plus:

  • 100% uptime
  • Unlimited office locations
  • Unlimited ring groups (departments)
  • Dial-by-extension
  • Integrations with leading SSO providers (Okta, OneLogin)
  • Azure AD SSO integration
  • Data retention policies
  • Priority live agent support