Dialpad logo

 Explore how artificial intelligence is transforming sales by enhancing customer engagement, improving lead conversion, and optimizing team efficiency, driving significant business growth.

Dialpad sales

AI Sales Strategy: 13 Effective Ways Companies are Using AI to Improve Sales

Meredith Moore headshot

Director of Sales Development at Dialpad

Call center burnout is a growing issue. Our guide reveals how managers can prevent it, spot the signs in their workforce, and help employees bounce back fast.

3 tips for startups looking for investors header

What is call center burnout? The full guide to recognizing, preventing, and overcoming it

Discover how to leverage AI-driven contact center automation for better performance visibility, value creation, and cost reduction. Our ultimate guide reveals all.

Enterprise communication tools Header

Contact center automation: Your key guide to improving performance and customer service

Conversational AI in a contact center can help you deliver personalized, fast, efficient support, and keep you agents happy. Learn more, including use cases. 

photography_of_a_contact_center_male__b5baee70-c714-40a6-b2eb-c5825b15fb7c.png

Conversational AI in a contact center: What it is, how you can use it, and the benefits it may bring

Discover how ICP in sales targets customers' needs, tailoring efforts to focus on potential buyers. Our step-by-step guide reveals how to craft the perfect ICP.

Blog Insurance digital transformation Header

What is an ICP for sales? A deep dive into all you need to know to build the perfect ICP

Looking for OpenPhone alternatives? Check out our comprehensive guide to ten OpenPhone competitors, which might make better choices for your business.

Blog header Introducing Ai CSAT Become a true customer company min

Top OpenPhone alternatives for your business communications

Shabnam kakar linkedin

Senior Content Marketing Manager

Discover the best AI customer service software of 2024 in our essential guide, and harness the benefits of AI to improve your customer support operations. 

Team building acitivies for remote workers header

The essential guide to the 10 best AI customer service software you just can’t ignore in 2024

Austin Guanzon headshot

Customer Support Manager - Tier 1

B2B customer service is about delivering experiences to foster and maintain long-term relationships. Check out these 7 best practices for great B2B support.

ST sales AI header

B2B customer service: Delivering exceptional experiences when your customers are businesses

Call automation is the process of automating otherwise time-consuming tasks in your call center. Learn how and where it can benefit your business.

header

Call automation: Where and how your contact center can benefit

Sales performance metrics are quantifiable measures of how your sales team is doing. Check out the 9 sales performance metrics you should be tracking.

Emote office phone system header

9 Key sales performance metrics to track to keep your team as productive as possible

The AI, UCaaS, and CCaaS Glossary

Call Monitoring Software: Track Customer Interactions

A supervisor seeing an agent's call being transcribed in real time in Dialpad

Call monitoring

If you manage a customer support team, you already...

How do you start phone call monitoring? Generally,...

Adding and managing phone numbers from Dialpad's online dashboard.

2.jpg

Adding and managing phone numbers from Dialpad's o...

A good cloud contact center or customer engagement...

Dialpad Ai transcribing a video call in real time, with contact center functionality in the sidebar.

Dialpad meetings transcript in video blog size v4

Dialpad Ai transcribing a video call in real time,...

Get your copy of the Contact Center Playbook

2. Call history / progress Your call center softwa...

A list of recorded calls in Dialpad's app

Call History View UI

3. Call recording As we already mentioned, call re...

8.jpg

Recording a video call in Dialpad

Dialpad Ai also automatically transcribes your cal...

Screenshot of Dialpad Ai transcribing a phone call in real time.

Screenshot of Dialpad Ai transcribing a phone call...

4. Live metrics One important feature for contact ...

Dialpad's built-in heat map analytics feature showing average speed to answer.

Dialpad's built-in heat map analytics feature show...

Oh, and if a crucial metric or service level sudde...

Dialpad's service levels notifications for contact center supervisors.

Service level alerts in dialpad contact center blog size v2

Dialpad's service levels notifications for contact...

Live sentiment analysis Dialpad Ai not only transc...

Screenshot of Dialpad Ai analyzing the sentiment of multiple calls in real time

Screenshot of Dialpad Ai analyzing the sentiment o...

5. Real-time assistance Okay. So you’re monitoring...

Dialpad's real time assist card feature popping up helpful notes for an agent or rep when a tricky question comes up on a call.

6.jpg

Dialpad's real time assist card feature popping up...

You can fully customize these RTA cards for whatev...

Book a walkthrough of Dialpad's call monitoring functionality!

Take a self-guided interactive tour of Dialpad's app!

Need call monitoring?

6. Call barge Earlier, we mentioned call barging, ...

Dialpad's IVR menu analytics showing how frequently IVR options are being used

5.jpg

Dialpad's IVR menu analytics showing how frequentl...

Which options are they using? Which ones are they ...

Book a product tour of Dialpad Ai with our team!

Need a contact center solution with call monitorin...

Need a contact center solution with call monitoring?

Call monitoring software FAQs

How do I know if my business needs inbound call monitoring tools?

How much does call center quality monitoring software cost?

What should I look for in the best call monitoring software?

A woman speaking on the phone

A phone showing an incoming call

People in a video conference call

A person joining a video conference call

A TV tower

A man working on a computer

A woman attending to a call

Products

Features

Pricing

Platform

Solutions

Resources

Company

DIALPAD APPS

Facebook

Twitter

LinkedIn

Dialpad is a VoIP business phone platform built for modern workplaces of all sizes, offering cloud-based voice, messaging, video, and conference calling functionality for day-to-day business communications, support teams, and sales professionals. 

Dialpad is an AI-powered cloud communication platform that makes it easier and more efficient to connect and collaborate with your team. Try for free!"

Dialpad - Cloud Communication Platform Powered by AI

Leading Cloud Communication Platform - Dialpad

Agenda

Date & Time

Duration

Location

Register Today

Our Speakers

Need a local area code? Dialpad has you covered from coast to coast with number availability in over 50+ countries.

Stay Local

Get to know our game-changing Ai-powered solutions.

Watch Dialpad in action

Trained on over 6 billion minutes of real business conversations, DialpadGPT, powers helpful Ai features like Ai Recaps and live coaching—right out of the box.

Out-of-the-box Ai

DialpadGPT works for every role and industry. Plus, it can be customized to understand unique business use cases and industry-specific jargon.

Built for business

Because DialpadGPT is trained on real business conversations, it can accurately extract insights, such as action items, call outcomes, and customer satisfaction scores—all in real time.

Always accurate

With DialpadGPT, the possibilities are endless. We’re always releasing new features and integrations.

Non-stop innovation

Put tasks on auto-pilot

Offer virtual assistance

Speed up onboarding

Make data-driven decisions

Simplify workflows & generate insights

Try Dialpad today.

Connect teams, delight customers, and grow your business—all with one Ai-powered app.

Ai that means business

Choose from over 70 integrations

Bring all business conversations together on a single platform, automate note-taking, and help teams stay productive.

Ai Voice

Expedite onboarding, simplify coaching, and empower agents to deliver customer delight.

Ai Contact Center

Automate routine lead management tasks, streamline coaching, and help reps close deals faster.

Choose your language

Contact us

Contact Support

Contact Sales

Ai Products

Customer Engagement

Sales Intelligence

Ai Collaboration