Plans & Pricing

Standard

$15/mo/user

billed annually

Free 14-Day Trial
  • Unlimited calling in the US & CAN
  • Unlimited SMS & MMS
  • Call controls (Transfer, Hold, Mute)
  • Custom Voicemail Greeting
  • Productivity suite integrations (G Suite & Office 365)

Pro

$25/mo/user

billed annually

Free 14-Day Trial
  • All Standard plan features plus:
  • Local number support in 50+ countries
  • Salesforce Integration
  • 24/7 Phone Support
  • Custom Off Hours Routing
  • Fax (add-on)
  • Voicemail Transcription

Enterprise

Contact Us
Get a Quote
  • All Pro plan features plus:
  • API & Webhooks
  • Okta Integration
  • 24/7 Phone Support
  • Service Level Agreements (SLA)

Click here to see all features

Fast Start Program for Startups

Free

10 free seats for life for Dialpad Pro and UberConference Business for qualified VC-backed Startups

Apply Now

Traditional phone systems tether you to a desk. Dialpad let's us kill the desk phone and work from anywhere.

Read More

Frequently Asked Questions

  • Can I use a desk phone with Dialpad?

    Absolutely. While many customers find that they can reduce their need for physical desk phones with our soft phone and mobile apps, Dialpad does support a wide variety of SIP-based phones. Interested in purchasing directly from Dialpad? Reach out to our sales team to learn more about hardware, functionality, and pricing.

  • Can I use Dialpad internationally?

    You can place your calls with Dialpad all over the world. Our international rates are some of the lowest in the industry. Please contact our Sales Team if your company has international teams that need a phone service.

  • How much does a toll-free number cost?

    If you're looking for toll-free numbers for lines like Sales and Support, you can add as many as you want. Toll-free numbers start at $7/month, plus $.02/minute.

  • Do you support faxing?

    We do! You'll be able purchase a fax number to use across all Dialpad Talk, Sell, or Support plan types. Each month you'll get a balance of 100 pages (inbound and outbound) before you incur any additional fees ($0.10/page after the limit is reached). At the beginning of each month, your page balance is recharged back to 100.

  • How do I pay?

    We accept all major credit cards. You will be charged on a month-to-month basis. If you'd like to be invoiced instead, contact the Dialpad Sales Team.

  • Am I signing up under a contract?

    You have a choice in pricing options with Dialpad. Depending on your business needs, you can dictate the terms and choose between our month-to-month or annual contract plan. We believe you’ll love Dialpad so much that you’ll be interested in saving even more money with the annual plan. With the month-to-month option, you have the flexibility to cancel at any time.

Full Plan Comparison

  • Compare Plans
  • Annual Plan fee
  • Monthly plan fee
  • Seat Minimum
  • Unlimited calling in US & Canada
  • GSuite & O365 Integration
  • Multiple offices supported
  • International numbers
  • Salesforce Integration
  • SCIM Provisioning
  • Phone support
  • The Basics
  • Local & Toll-Free numbers
  • Unlimited SMS, MMS, and group texting in US & Canada
  • Call Forwarding
  • Call controls (Transfer, Hold, Mute, etc.)
  • HD video calling
  • Call Waiting
  • Voicemail Greeting
  • International service in 50+ countries
  • Faxing
  • Call Routing
  • Automated System Greeting
  • Local & Toll-Free numbers
  • Customizable hold music
  • Dial by Name Directory
  • Hold Queues
  • Holiday Hour Routing
  • USER PRODUCTIVITY
  • Real-Time transcription
  • Voicemail transcription
  • Audio Snippets
  • Shareable Post Call Summaries
  • Action Items
  • Automatic transcript logging (Salesforce, ServiceNow, Zendesk)
  • MESSAGING & COLLABORATION
  • Unlimited conferences with UberConference Free (up to 10 participants)
  • SMS & MMS
  • Group messaging
  • Chat
  • REPORTING
  • Real-time Call Analytics
  • Call History
  • Automatic recording
  • Admin APIs
  • INTEGRATIONS
  • G Suite
  • Office 365
  • Azure AD
  • Dialpad Everywhere
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Salesforce1
  • ServiceNow
  • Slack
  • Okta
  • Zapier
  • HubSpot
  • RELIABILITY & SECURITY
  • Single Sign On (SSO)
  • Failover numbers
  • SCIM (Lifecycle Management) Provisioning
  • Enterprise SLA
  • APP SUPPORT
  • Web Based Admin Portal
  • Mac
  • Windows
  • iOS
  • Android
  • Chrome
  • Desk Phones
  • SUPPORT
  • Support Coverage
  • Web (Multilingual)
  • Chat (Multilingual)
  • Phone
  • Compare Plans
    Standard
    Pro
    Enterprise
  • Annual Plan fee
    $180/yr
    $300/yr
    Contact Us
  • Monthly plan fee
    $20/mo
    $30/mo
    Contact Us
  • Seat Minimum
    1
    3
    100
  • Unlimited calling in US & Canada
    Yes
    Yes
    Yes
  • GSuite & O365 Integration
    Yes
    Yes
    Yes
  • Multiple offices supported
    No
    Yes
    Yes
  • International numbers
    No
    Yes
    Yes
  • Salesforce Integration
    No
    Yes
    Yes
  • SCIM Provisioning
    No
    No
    Yes
  • Phone support
    No
    Yes
    Yes
  • The Basics
  • Local & Toll-Free numbers
    Yes
    Yes
    Yes
  • Unlimited SMS, MMS, and group texting in US & Canada
    Yes
    Yes
    Yes
  • Call Forwarding
    Yes
    Yes
    Yes
  • Call controls (Transfer, Hold, Mute, etc.)
    Yes
    Yes
    Yes
  • HD video calling
    Yes
    Yes
    Yes
  • Call Waiting
    Yes
    Yes
    Yes
  • Voicemail Greeting
    Yes
    Yes
    Yes
  • International service in 50+ countries
    Yes
    Yes
    Yes
  • Faxing
    Yes
    Yes
    Yes
  • Call Routing
  • Automated System Greeting
    Yes
    Yes
    Yes
  • Local & Toll-Free numbers
    Yes
    Yes
    Yes
  • Customizable hold music
    Yes
    Yes
    Yes
  • Dial by Name Directory
    Yes
    Yes
    Yes
  • Hold Queues
    Yes
    Yes
    Yes
  • Holiday Hour Routing
    Yes
    Yes
    Yes
  • USER PRODUCTIVITY
  • Real-Time transcription
    Yes
    Yes
    Yes
  • Voicemail transcription
    Yes
    Yes
    Yes
  • Audio Snippets
    Yes
    Yes
    Yes
  • Shareable Post Call Summaries
    Yes
    Yes
    Yes
  • Action Items
    Yes
    Yes
    Yes
  • Automatic transcript logging (Salesforce, ServiceNow, Zendesk)
    Yes
    Yes
    Yes
  • MESSAGING & COLLABORATION
  • Unlimited conferences with UberConference Free (up to 10 participants)
    Yes
    Yes
    Yes
  • SMS & MMS
    Yes
    Yes
    Yes
  • Group messaging
    Yes
    Yes
    Yes
  • Chat
    Yes
    Yes
    Yes
  • REPORTING
  • Real-time Call Analytics
    Yes
    advanced
    custom
  • Call History
    Yes
    Yes
    Yes
  • Automatic recording
    Yes
    Yes
    Yes
  • Admin APIs
    Yes
    Yes
    Yes
  • INTEGRATIONS
  • G Suite
    Yes
    Yes
    Yes
  • Office 365
    Yes
    Yes
    Yes
  • Azure AD
    Yes
    Yes
    Yes
  • Dialpad Everywhere
    Yes
    Yes
    Yes
  • Salesforce Sales Cloud
    Yes
    Yes
    Yes
  • Salesforce Service Cloud
    Yes
    Yes
    Yes
  • Salesforce1
    Yes
    Yes
    Yes
  • ServiceNow
    Yes
    Yes
    Yes
  • Slack
    Yes
    Yes
    Yes
  • Okta
    Yes
    Yes
    Yes
  • Zapier
    Yes
    Yes
    Yes
  • HubSpot
    Yes
    Yes
    Yes
  • RELIABILITY & SECURITY
  • Single Sign On (SSO)
    Yes
    Yes
    Yes
  • Failover numbers
    Yes
    Yes
    Yes
  • SCIM (Lifecycle Management) Provisioning
    Yes
    Yes
    Yes
  • Enterprise SLA
    Yes
    Yes
    Yes
  • APP SUPPORT
  • Web Based Admin Portal
    Yes
    Yes
    Yes
  • Mac
    Yes
    Yes
    Yes
  • Windows
    Yes
    Yes
    Yes
  • iOS
    Yes
    Yes
    Yes
  • Android
    Yes
    Yes
    Yes
  • Chrome
    Yes
    Yes
    Yes
  • Desk Phones
    Yes
    Yes
    Yes
  • SUPPORT
  • Support Coverage
    24/5
    24/7
    24/7
  • Web (Multilingual)
    Yes
    Yes
    Yes
  • Chat (Multilingual)
    Yes
    Yes
    Yes
  • Phone support
    No
    Yes
    Yes

Free

$0/mo/user

Free video conferencing for up to 45 minutes per conference.

Sign Up
  • Unlimited conferences
  • Screen sharing
  • Unlimited call recordings
  • 10 participants max

Business

$15/mo/user

Zero pins plus larger meeting sizes.

Get Started Now
  • 5 hour conference durations
  • 100 participants max
  • Custom Hold Music
  • Auto-dial out to participants

Click here to see all features

Frequently Asked Questions

  • How many people can be on the call at once?

    Every free account starts with 10 caller maximum size, UberConference Business gets you up to 100 participants per conference.

  • What do I need to use it?

    Nothing special required. You can dial into your UberConference with any phone, like other audio conference services. To schedule calls and use all the visual features, log in from any computer or Internet-connected device with a browser. The Chrome App and Android app allows for better controls and experience.

  • Where is UberConference available?

    Currently UberConference is available in the US for US phone numbers, but you may dial into any conference using any phone from anywhere in the world. International access numbers are available for Business accounts.

Full Plan Comparison

  • Compare Plans
  • Phone and VoIP audio
  • Maximum Conference Duration
  • Number of Participants
  • Unlimited Conferences
  • Screen and Document Sharing
  • Call Recording
  • HD Quality Audio
  • Mobile Apps
  • HD Video
  • Custom Call-In Number (US and CA)
  • No Audio Advertising when Joining
  • Analytics
  • International Access in 50+ Countries
  • Dial Out to Add Guests to a Call
  • Upload Custom Hold Music
  • Toll-Free Number ($30/mo for yearly or $35/mo for monthly)
  • Team Management Portal
  • Voice Intelligence
  • SUPPORT
  • Support Coverage
  • Web (Multilingual)
  • Chat (Multilingual)
  • Phone
  • Compare Plans
    Free
    Business
  • Phone and VoIP audio
    PINs Required
    No PINs Required
  • Maximum Conference Duration
    45 min
    5 hours
  • Number of Participants
    Up to 10
    Up to 100
  • Unlimited Conferences
    Yes
    Yes
  • Screen & Document Sharing
    Yes
    Yes
  • Call Recording
    Yes
    Yes
  • HD Quality Audio
    Yes
    Yes
  • Mobile Apps
    No
    Yes
  • HD Video
    Yes
    Yes
  • Custom Call-In Number (US and CA)
    No
    yes
  • No Audio Advertising when Joining
    No
    Yes
  • Analytics
    No
    Yes
  • International Access in 50+ Countries
    No
    Yes
  • Dial Out to Add Guests to a Call
    No
    Yes
  • Upload Custom Hold Music
    No
    Yes
  • Toll-Free Number ($30/mo for yearly or $35/mo for monthly)
    No
    Yes
  • Team Management Portal
    No
    Yes
  • Voice Intelligence
    No
    Yes
  • SUPPORT
  • Support Coverage
    8am - 5pm EST M-F
    24/7
  • Web (Multilingual)
    Yes
    Yes
  • Chat (Multilingual)
    Yes
    Yes
  • Phone support
    No
    Yes

Pro

$75/mo/agent

A phone system built for support with real-time coaching.

Free 14-Day Trial
  • Unlimited calling in US & CAN*
  • Unlimited SMS & MMS
  • Help Desk integrations
  • 24/5 Phone Support
  • *Except toll-free numbers. Regular numbers fall within a fair use policy of 3,000 outbound minutes, calculated as an average across all Dialpad Support users.

Enterprise

Contact Us

Drive higher CSAT scores with Ai powered features.

Get a Quote
  • Everything in Pro plus:
  • Custom business rules
  • 99.9% Uptime SLA
  • 24/7 Phone Support
  • Dashboards & reporting

Click here to see all features

Frequently Asked Questions

  • What type of analytics do I get access to?

    Both Pro and Enterprise plans offer real-time dashboards with metrics for all calls, individual agent metrics, as well as call history and historical data that allows you to dive into insights about your team and their calls anytime you need. Additionally, Enterprise plans include Admin and Reporting APIs.

  • How does Dialpad Support help with agent coaching and onboarding?

    Managers can coach and monitor agent performance with features like Listen In, Barge In, and Take Over. Additionally, our Voice Intelligence technology dislplays how customers are feeling in real-time with sentiment analysis and live call transcription. Real-time recommendations prompt agents with steps to follow for common questions that arise in customer calls as they happen.

  • Is there a per minute charge for calls?

    Dialpad Support comes with unlimited domestic calls. Fair use policy applies to outbound calls, which is averaged at 3,000 minutes per agent across the account. Should you wish to add a toll-free number, there will be an inbound toll-free per minute fee of $0.02/min.

  • What integrations are available with Dialpad Support?

    Dialpad Support natively integrates with other cloud-based tools like Zendesk, Slack, Salesforce Service Cloud, ServiceNow, and more.

  • Do I have to purchase an annual contract?

    Our Pro accounts are available on both month-to-month as well as annual plans, while Enterprise accounts are available on annual plans only. Annual plans are our most popular option as they provide a discount from our regular pricing.

  • What type of support is included with my account?

    Pro plans get access to 24/5 phone support, while Enterprise plans get 24/7 phone support and an Enterprise SLA. We also have a comprehensive set of articles on our help center at help.dialpad.com.

Full Plan Comparison

  • Compare Plans
  • The Basics
  • Local, International and Toll-Free Numbers
  • International service in 50+ countries
  • Unlimited Local Inbound Calling
  • Unlimited Outbound Calling (Fair Use Policy)
  • Customized Greetings
  • Call Forwarding
  • Custom Voicemail Greeting
  • SMS, MMS, and Group Messaging
  • CALL ROUTING
  • Hold Queues
  • In-Queue Callback
  • Automated System Greeting
  • Custom Ring Durations
  • Round Robin, Fixed Order, & Longest Idle
  • Customizable Hold Music
  • Open & Closed Business Hour Routing
  • MONITORING & REPORTING
  • Real-time Dashboards & Alerts
  • Real-Time Customer Sentiment
  • Real-Time Call Transcription
  • Real-Time Call Monitoring (Listen In, Barge, Take Over)
  • Historical Analytics
  • Automatic Call Recording
  • Web Call History
  • CSAT Surveys
  • API & Webhooks
  • Custom Reporting
  • SCIM Provisioning
  • AGENT & SUPERVISOR PRODUCTIVITY
  • Real-Time Call Transcription
  • Real-Time Assist
  • Shareable Post Call Summaries
  • SMS between Agent and Supervisor
  • Audio Snippets
  • Automatic logging to Salesforce
  • Automatic logging to ServiceNow
  • Automatic logging to Zendesk
  • Action Items
  • APP & DEVICE SUPPORT
  • Web Based Admin Portal
  • Mac
  • Windows
  • Chrome
  • iOS
  • Android
  • Desk Phones
  • Softphones
  • APIS & INTEGRATIONS
  • Salesforce Service Cloud
  • G Suite
  • Office 365
  • Azure AD
  • Zendesk
  • ServiceNow
  • Slack
  • Okta
  • Zapier
  • HubSpot
  • SUPPORT
  • Support Coverage
  • Web (Multilingual)
  • Chat (Multilingual)
  • Phone
  • Compare Plans
    Pro
    Enterprise
  • The Basics
  • Local, International and Toll-Free Numbers
    Yes
    Yes
  • International service in 50+ countries
    Yes
    Yes
  • Unlimited Local Inbound Calling
    Yes
    Yes
  • Unlimited Outbound Calling (Fair Use Policy)
    Yes
    Yes
  • Customized Greetings
    Yes
    Yes
  • Call Forwarding
    Yes
    Yes
  • Custom Voicemail Greeting
    Yes
    Yes
  • SMS, MMS, and Group Messaging
    Yes
    Yes
  • Call Routing
  • Hold Queues
    Yes
    Yes
  • In-Queue Callback
    Yes
    Yes
  • Automated System Greeting
    Yes
    Yes
  • Custom Ring Durations
    Yes
    Yes
  • Round Robin, Fixed Order, & Longest Idle
    Yes
    Yes
  • Customizable Hold Music
    Yes
    Yes
  • Open & Closed Business Hour Routing
    Yes
    Yes
  • MONITORING & REPORTING
  • Real-time Dashboards & Alerts
    Yes
    Yes
  • Real-Time Customer Sentiment
    Yes
    Yes
  • Real-Time Call Transcription
    Yes
    Yes
  • Real-Time Call Monitoring (Listen In, Barge, Take Over)
    Yes
    Yes
  • Historical Analytics
    Yes
    Yes
  • Automatic Call Recording
    Yes
    Yes
  • Web Call History
    Yes
    Yes
  • CSAT Surveys
    Yes
    Yes
  • API & Webhooks
    No
    Yes
  • Custom Reporting
    No
    Yes
  • SCIM Provisioning
    No
    Yes
  • AGENT & SUPERVISOR PRODUCTIVITY
  • Real-Time Call Transcription
    Yes
    Yes
  • Real-Time Assist
    Yes
    Yes
  • Shareable Post Call Summaries
    Yes
    Yes
  • SMS between Agent and Supervisor
    Yes
    Yes
  • Audio Snippets
    Yes
    Yes
  • Automatic logging to Salesforce
    Yes
    Yes
  • Automatic logging to ServiceNow
    Yes
    Yes
  • Automatic logging to Zendesk
    Yes
    Yes
  • Action Items
    Yes
    Yes
  • APP & DEVICE SUPPORT
  • Web Based Admin Portal
    Yes
    Yes
  • Mac
    Yes
    Yes
  • Windows
    Yes
    Yes
  • Chrome
    Yes
    Yes
  • iOS
    Yes
    Yes
  • Android
    Yes
    Yes
  • Desk Phones
    Yes
    Yes
  • Softphones
    Yes
    Yes
  • APIs & INTEGRATIONS
  • Salesforce Service Cloud
    Yes
    Yes
  • G Suite
    Yes
    Yes
  • Office 365
    Yes
    Yes
  • Azure AD
    No
    Yes
  • Zendesk
    Yes
    Yes
  • ServiceNow
    Yes
    Yes
  • Slack
    Yes
    Yes
  • Okta
    Yes
    Yes
  • Zapier
    Yes
    Yes
  • HubSpot
    Yes
    Yes
  • SUPPORT
  • Support Coverage
    24/7
    24/7
  • Web (Multilingual)
    Yes
    Yes
  • Chat (Multilingual)
    Yes
    Yes
  • Phone support
    Yes
    Yes

Pro

$95/mo/user (annual contract)

A phone system built for sales with real-time coaching & CRM integrations.

Free 14-Day Trial
  • Unlimited calling in US & CAN*
  • Unlimited SMS & MMS
  • CRM integrations
  • Voicemail drop
  • *Except toll-free numbers. Regular numbers fall within a fair use policy of 3,000 outbound minutes, calculated as an average across all Dialpad Sell users.

Enterprise

Contact Us

Custom reporting, APIs, and 24/7 support.

Get a Quote
  • All Pro features plus:
  • APIs & Webhooks
  • Custom & out of the box reporting
  • Service Level Agreements (SLA)

Click here to see all features

Frequently Asked Questions

  • What coaching features are available with Sell?

    With Dialpad Sell, Managers can coach and monitor their reps with features like Listen In, Barge In, and Take Over. Additionally, with our Voice Intelligence technology, Managers are able to know how the call is going in real-time with sentiment analysis and call transcription, as well as empower reps with key information the moment that they need it through Real-Time Assist.

  • Is there a per minute charge for calls?

    Every Dialpad Sell package comes with unlimited domestic calls. Fair use policy applies to outbound calls, which is averaged at 3,000 minutes per rep across the account. Should you wish to add a toll-free number, there will be an inbound toll-free per minute fee of $0.02/min.

  • What integrations are available with Dialpad Sell?

    Dialpad Sell syncs seamlessly with Salesforce so your calls, voicemails, recordings, and transcripts are organized and easy to find. We also integrate with popular apps and tools such as G Suite, Office 365, LinkedIn and Slack.

  • What real-time reporting do you offer?

    Both Pro and Enterprise Dialpad Sell plans offer real-time dashboard with metrics for inbound and outbound calls, individual rep metrics, as well as call history and historical data that allows you to dive into insights about your team and their calls anytime you need. Additionally, Enterprise plans include Admin and Reporting APIs.

  • Do I have to purchase Dialpad Sell on a contract?

    Our Pro accounts are available on both month-to-month as well as annual plans, while Enterprise accounts are available on annual plans only. Annual plans are our most popular option, as you lock down the same rate for the duration of your contract, along with a discount from our regular pricing.

  • What type of support is included with my account?

    Pro plans get access to 24/5 phone support, while Enterprise plans get 24/7 phone support and Enterprise SLA. We also have a wide range of help center articles available at help.dialpad.com

Full Plan Comparison

  • Compare Plans
  • The Basics
  • Direct lines for all reps
  • Local, international and toll-free numbers
  • International service in 50+ countries
  • Unlimited local inbound calling
  • Unlimited outbound calling (fair use policy)
  • Customized greetings
  • Call ID and history
  • Call forwarding
  • Call controls (transfer, hold, mute etc)
  • Local and international offices
  • International numbers
  • Custom voicemail greeting
  • SMS, MMS, and group messaging
  • UberConference Business license
  • CALL ROUTING
  • Call queues
  • Queue callback
  • Call parking
  • Automated system greeting
  • Custom ring durations
  • Round robin, fixed order and longest idle
  • Skills based routing
  • Customizable hold music
  • Open & closed business hour routing
  • Outbound local presence to match a prospect’s area code (coming soon)
  • MONITORING & REPORTING
  • Real-time sales coaching
  • Real-time call monitoring (listen-in, barge, take over)
  • Real-time analytics
  • Historical analytics
  • Real-time customer sentiment
  • Automatic call recording
  • Custom recording rules
  • Call history
  • API & webhooks
  • Custom reporting
  • SCIM provisioning
  • VOICE INTELLIGENCE
  • Real-time call transcription
  • Real-time assist
  • Live call sentiment analysis
  • Shareable post-call summaries
  • SALES REP & SUPERVISOR PRODUCTIVITY
  • Real-time messaging between agent and supervisor
  • Transcript snippets
  • Post-call transcription
  • Action items
  • Voicemail Drop
  • Automatic syncing and logging to Salesforce
  • Call Dispositions
  • RELIABILITY
  • Global data centers and connectivity
  • Failover numbers
  • Built on GCP
  • Enterprise SLA
  • APP & DEVICE SUPPORT
  • Web-based admin portal
  • Mac
  • Windows
  • Chrome
  • iOS
  • Android
  • Desk phones
  • Softphones
  • APIs & INTEGRATIONS
  • Salesforce Sales Cloud
  • G Suite
  • Office 365
  • Azure AD
  • Slack
  • Zapier
  • HubSpot
  • SUPPORT
  • Support Coverage
  • Web (Multilingual)
  • Chat (Multilingual)
  • Phone
  • Compare Plans
    Pro
    Enterprise
  • The Basics
  • Direct lines for all reps
    Yes
    Yes
  • Local, international and toll-free numbers
    Yes
    Yes
  • International service in 50+ countries
    Yes
    Yes
  • Unlimited local inbound calling
    Yes
    Yes
  • Unlimited outbound calling (fair use policy)
    Yes
    Yes
  • Customized greetings
    Yes
    Yes
  • Call ID and history
    Yes
    Yes
  • Call forwarding
    Yes
    Yes
  • Call controls (transfer, hold, mute etc)
    Yes
    Yes
  • Local and international offices
    Yes
    Yes
  • International numbers
    Yes
    Yes
  • Custom voicemail greeting
    Yes
    Yes
  • SMS, MMS, and group messaging
    Yes
    Yes
  • UberConference Business license
    Yes
    Yes
  • CALL ROUTING
  • Call queues
    25 call queues
    Unlimited call queues
  • Queue callback
    Yes
    Yes
  • Call parking
    Yes
    Yes
  • Automated system greeting
    Yes
    Yes
  • Custom ring durations
    Yes
    Yes
  • Round robin, fixed order and longest idle
    Yes
    Yes
  • Skills based routing
    Yes
    Yes
  • Customizable hold music
    Yes
    Yes
  • Open & closed business hour routing
    Yes
    Yes
  • Outbound local presence to match a prospect’s area code (coming soon)
    Yes
    Yes
  • MONITORING & REPORTING
  • Real-time sales coaching
    Yes
    Yes
  • Real-time call monitoring (listen-in, barge, take over)
    Yes
    Yes
  • Real-time analytics
    Yes
    Yes
  • Historical analytics
    Yes
    Yes
  • Real-time customer sentiment
    Yes
    Yes
  • Automatic call recording
    Yes
    Yes
  • Custom recording rules
    Yes
    Yes
  • Call history
    Yes
    Yes
  • API & webhooks
    No
    Yes
  • Custom reporting
    No
    Yes
  • SCIM provisioning
    No
    Yes
  • VOICE INTELLIGENCE
  • Real-time call transcription
    Yes
    Yes
  • Real-time assist
    Yes
    Yes
  • Live call sentiment analysis
    Yes
    Yes
  • Shareable post-call summaries
    Yes
    Yes
  • SALES REP & SUPERVISOR PRODUCTIVITY
  • Real-time messaging between agent and supervisor
    Yes
    Yes
  • Transcript snippets
    Yes
    Yes
  • Post-call transcription
    Yes
    Yes
  • Action items
    Yes
    Yes
  • Voicemail Drop
    Yes
    Yes
  • Automatic syncing and logging to Salesforce
    Yes
    Yes
  • Call Dispositions
    Yes
    Yes
  • RELIABILITY
  • Global data centers and connectivity
    Yes
    Yes
  • Failover numbers
    Yes
    Yes
  • Built on GCP
    Yes
    Yes
  • Enterprise SLA
    No
    Yes
  • APP & DEVICE SUPPORT
  • Web-based admin portal
    Yes
    Yes
  • Mac
    Yes
    Yes
  • Windows
    Yes
    Yes
  • Chrome
    Yes
    Yes
  • iOS
    Yes
    Yes
  • Android
    Yes
    Yes
  • Desk phones
    Yes
    Yes
  • Softphones
    Yes
    Yes
  • APIs & INTEGRATIONS
  • Salesforce Sales Cloud
    Yes
    Yes
  • G Suite
    Yes
    Yes
  • Office 365
    Yes
    Yes
  • Azure AD
    No
    Yes
  • Slack
    Yes
    Yes
  • Zapier
    Yes
    Yes
  • HubSpot
    Yes
    Yes
  • SUPPORT
  • Support Coverage
    24/7
    24/7
  • Web (Multilingual)
    Yes
    Yes
  • Chat (Multilingual)
    Yes
    Yes
  • Phone support
    Yes
    Yes