Plans & Pricing

Standard

$15 USD/mo/user (billed annually)

$20 USD if billed monthly
1 License Minimum
Free 14-Day Trial
  • Unlimited calling2
  • Unlimited SMS & MMS1
  • Call controls (Transfer, Hold, Mute)
  • Custom Voicemail Greeting
  • Voicemail Transcription
  • G Suite & Office 365 Integrations
  • Fax (add-on)1

Pro

$25 USD/mo/user (billed annually)

$30 USD if billed monthly
3 License Minimum
Free 14-Day Trial
  • All Standard plan features plus:
  • Local number support in 50+ countries
  • Salesforce Integration
  • 24/7 Phone Support
  • Custom Off Hours Routing
  • API & Webhooks

Enterprise

Contact Us
100 License Minimum
Get a Quote
  • All Pro plan features plus:
  • Okta Integration
  • 24/7 Phone Support
  • Service Level Agreements (SLA)

Click here to see all features

Traditional phone systems tether you to a desk. Dialpad let's us kill the desk phone and work from anywhere.

Read More

Frequently Asked Questions

  • Can I use a desk phone with Dialpad?

    Absolutely. While many customers find that they can reduce their need for physical desk phones with our soft phone and mobile apps, Dialpad does support a wide variety of SIP-based phones. Interested in purchasing directly from Dialpad? Reach out to our sales team to learn more about hardware, functionality, and pricing.

  • Can I use Dialpad internationally?

    You can place your calls with Dialpad all over the world. Our international rates are some of the lowest in the industry. Please contact our Sales Team if your company has international teams that need a phone service.

  • How much does a toll-free number cost?

    If you're looking for toll-free numbers for lines like Sales and Support, you can add as many as you want. Toll-free numbers start at $15 per month on an annual plan or $17 per month on a monthly plan (no set-up fee for US), plus $.02/minute.1

  • Do you support faxing?

    We do! You'll be able purchase a fax number to use across all Dialpad Talk, Sell, or Support plan types. Each month you'll get a balance of 100 pages (inbound and outbound) before you incur any additional fees ($0.10/page after the limit is reached). At the beginning of each month, your page balance is recharged back to 100.1

  • How do I pay?

    We accept all major credit cards. You will be charged on a month-to-month basis. If you'd like to be invoiced instead, contact the Dialpad Sales Team.

  • Am I signing up under a contract?

    You have a choice in pricing options with Dialpad. Depending on your business needs, you can dictate the terms and choose between our month-to-month or annual contract plan. We believe you’ll love Dialpad so much that you’ll be interested in saving even more money with the annual plan. With the month-to-month option, you have the flexibility to cancel at any time.

Full Plan Comparison

  • Compare Plans
    Standard
    Pro
    Enterprise
  • PLAN BASICS
  • Seat Minimums
    1
    3
    100
  • Office Maximums
    An Office is used to represent a physical location or group of people. Office locations are also used to determine tax rates
    1
    10
    Unlimited
  • Phone Number Included
    1 Local Number
    1 Local Number
    1 Local Number
  • Unlimited Calling2
    Yes
    Yes
    Yes
  • Mobile & Softphone App Support
    Yes
    Yes
    Yes
  • Call Recording
    Yes
    Yes
    Yes
  • Multi-level Auto Attendant
    Yes
    Yes
    Yes
  • Additional Numbers (Individuals)
    No
    Local or International
    Local or International
  • Custom Routing
    Yes
    Yes
    Yes
  • Set Personal Working Hours
    Yes
    Yes
    Yes
  • Extensions
    No
    No
    Yes
  • Toll-Free Number Support1
    Yes
    Yes
    Yes
  • Automatic Spam Detection
    Yes
    Yes
    Yes
  • Number Porting
    Local & Toll-Free
    Local & Toll-Free
    Local & Toll-Free
  • COLLABORATION
  • Contact Syncing
    Yes
    Yes
    Yes
  • Analytics & Reporting
    Basic
    Advanced
    Custom
  • Ring Groups
    3 max
    25 max
    Unlimited
  • Hold Queues
    No
    Yes
    Yes
  • Online Meetings (Dialpad UberConference)
    Yes
    Yes
    Yes
  • Unlimited SMS, MMS, and Group Messaging 1
    Yes
    Yes
    Yes
  • International SMS1
    No
    Yes
    Yes
  • APPS & INTEGRATIONS
  • Salesforce (Sales & Service Cloud)
    No
    Yes
    Yes
  • Zendesk
    No
    Yes
    Yes
  • Slack
    No
    Yes
    Yes
  • Hubspot
    No
    Yes
    Yes
  • Zapier
    No
    Yes
    Yes
  • G Suite
    Yes
    Yes
    Yes
  • Office 365
    Yes
    Yes
    Yes
  • Azure
    No
    No
    Yes
  • Okta
    No
    No
    Yes
  • OneLogin
    No
    No
    Yes
  • ServiceNow
    No
    Yes
    Yes
  • APIs & Webhooks
    No
    Yes
    Yes
  • Outreach
    No
    Yes
    Yes
  • PRODUCTIVITY
  • Switch Calls Between Devices
    Yes
    Yes
    Yes
  • Voicemail Transcription
    Yes
    Yes
    Yes
  • Exec-Assistant Pairings
    Yes
    Yes
    Yes
  • Three-Way Calling
    Yes
    Yes
    Yes
  • Click-To-Call
    Yes
    Yes
    Yes
  • Automatic Post Call Notes
    Yes
    Yes
    Yes
  • Call Transcriptions
    Yes
    Yes
    Yes
  • Speech Coaching
    Yes
    Yes
    Yes
  • Number Forwarding
    Yes
    Yes
    Yes
  • SUPPORT
  • Knowledge Base
    Yes
    Yes
    Yes
  • Community Forum
    Yes
    Yes
    Yes
  • Support Coverage
    24/5
    24/7
    24/7
  • Web (Multilingual)
    Yes
    Yes
    Yes
  • Chat (Multilingual)
    Yes
    Yes
    Yes
  • Phone
    No
    Yes
    Yes
  • Dedicated Account Manager
    Call for Details
    Call for Details
    Call for Details
  • Professional Deployment Services
    Call for Details
    Call for Details
    Call for Details
  • Service Level Agreement (SLA)
    No
    No
    Yes
  • Retention Policies
    No
    No
    Call for Details

1 Only available in the United States and Canada.
2 Unlimited inbound and outbound calls within your country, the US and Canada. For other locations please see our international rates.

Free

$0 USD/mo/organizer

Free unlimited video conferencing.
Sign Up
  • 45 min conference durations
  • Screen sharing
  • Unlimited call recordings
  • 10 participants max

Business

$15 USD/mo/user (billed annually)

$20 USD if billed monthly
Zero pins plus larger meeting sizes.
Get Started Now
  • 5 hour conference durations
  • 100 participants max
  • Custom Hold Music
  • Auto-dial out to participants

Click here to see all features

Frequently Asked Questions

  • How many people can be on the call at once?

    Every free account starts with 10 caller maximum size, Dialpad UberConference Business gets you up to 100 participants per conference.

  • What do I need to use it?

    Nothing special required. You can dial into your Dialpad UberConference with any phone, like other audio conference services. To schedule calls and use all the visual features, log in from any computer or Internet-connected device with a browser. The Chrome App and Android app allows for better controls and experience.

  • Where is Dialpad UberConference available?

    Currently Dialpad UberConference is available in the US for US phone numbers, but you may dial into any conference using any phone from anywhere in the world. International access numbers are available for Business accounts.

Full Plan Comparison

  • Compare Plans
    Free
    Business
  • PLAN BASICS
  • Meeting Room Pins
    Yes
    No
  • Max Call Duration
    45 min per meeting
    5 hours per meeting
  • Number of Participants
    10
    100
  • Call Recording
    Yes
    Yes
  • Screen Sharing
    Yes
    Yes
  • Audio & Video Conferencing
    Yes
    Yes
  • HD Audio
    Yes
    Yes
  • PRODUCTIVITY & INTEGRATIONS
  • In Meeting Chat
    Yes
    Yes
  • Automated Post Meeting Notes
    No
    Yes
  • Call Transcriptions
    No
    Yes
  • Google Calendar Integration
    Yes
    Yes
  • Outlook Calendar Integration
    Yes
    Yes
  • Salesforce Integration
    Yes
    Yes
  • Slack Integration
    Yes
    Yes
  • Intercom Integration
    Yes
    Yes
  • Evernote Integration
    Yes
    Yes
  • HubSpot Integration
    Yes
    Yes
  • LinkedIn Integration
    Yes
    Yes
  • Twitter Integration
    Yes
    Yes
  • ADVANCED
  • International Dial-In #s
    No
    Yes
  • Auto Dial Out to Participants
    No
    Yes
  • Toll-Free Conference Numbers 1
    No
    Yes
  • Custom Dial In Numbers
    No
    Yes
  • Custom Hold Music
    No
    Yes
  • Lock Meeting Rooms
    Yes
    Yes
  • SUPPORT
  • Knowledge Base
    Yes
    Yes
  • Community Forum
    Yes
    Yes
  • Support Coverage
    8am - 5pm EST M-F
    24/7
  • Web (Multilingual)
    Yes
    Yes
  • Chat (Multilingual)
    Yes
    Yes
  • Phone
    No
    Yes

1 Only available in the United States and Canada.

Pro

$75 USD/mo/agent (billed annually)

A phone system built for support with real-time coaching.

3 License Minimum
Request Free Trial
  • Unlimited SMS & MMS1
  • Help Desk integrations
  • 24/7 Phone Support

Enterprise

Contact Us

Drive higher CSAT scores with AI powered features.

100 License Minimum
Get a Quote
  • Everything in Pro plus:
  • Custom business rules
  • 100% Uptime SLA
  • 24/7 Phone Support
  • Dashboards & reporting

Click here to see all features

Frequently Asked Questions

  • What type of analytics do I get access to?

    Both Pro and Enterprise plans offer real-time dashboards with metrics for all calls, individual agent metrics, as well as call history and historical data that allows you to dive into insights about your team and their calls anytime you need. Additionally, Enterprise plans include Admin and Reporting APIs.

  • How does Dialpad Contact Center help with agent coaching and onboarding?

    Managers can coach and monitor agent performance with features like Listen In, Barge In, and Take Over. Additionally, our Voice Intelligence technology dislplays how customers are feeling in real-time with sentiment analysis and live call transcription. Real-time recommendations prompt agents with steps to follow for common questions that arise in customer calls as they happen.

  • Is there a per minute charge for calls?

    Dialpad Contact Center call pricing starts at $0.01/min for inbound and $0.02/min for outbound calls within the United States and Canada.

  • What integrations are available with Dialpad Contact Center?

    Dialpad Contact Center natively integrates with other cloud-based tools like Zendesk, Slack, Salesforce Service Cloud, ServiceNow, and more.

  • Do I have to purchase an annual contract?

    Our Pro accounts are available on both month-to-month as well as annual plans, while Enterprise accounts are available on annual plans only. Annual plans are our most popular option as they provide a discount from our regular pricing.

  • What type of support is included with my account?

    All plans get access to 24/7 phone support, while Enterprise plans also receive an Enterprise SLA. We also have a comprehensive set of articles on our help center at help.dialpad.com.

Full Plan Comparison

  • Compare Plans
    Pro
    Enterprise
  • PLAN BASICS
  • Toll-Free Number Support 1
    Yes
    Yes
  • Hold Queues
    25 max
    Unlimited
  • Multi-level Auto Attendant
    Yes
    Yes
  • Custom Hold Music
    Yes
    Yes
  • Max Agents per Call Center
    200
    500
  • Callers in Queue
    500
    1000
  • Call Recording
    Automatic
    Custom
  • In-Queue Callback
    Yes
    Yes
  • COACHING & REPORTING
  • Manager Alerts (Service Level, etc.)
    Yes
    Yes
  • Customer Sentiment Tracking
    Yes
    Yes
  • Call Monitoring (Listen In, Barge, Take Over)
    Yes
    Yes
  • Analytics & Reporting
    Advanced
    Custom
  • Call Transcriptions
    Yes
    Yes
  • Real-time Agent Recommendations
    Yes
    Yes
  • Call History
    Yes
    Yes
  • Speech Coaching
    Yes
    Yes
  • Status Dashboards
    Yes
    Yes
  • Agent Screen Capture
    Yes
    Yes
  • PRODUCTIVITY & INTEGRATIONS
  • Automated Post Call Notes
    Yes
    Yes
  • Online Meetings (Dialpad UberConference)
    Yes
    Yes
  • Salesforce (ServiceCloud) Integration
    Yes
    Yes
  • Zendesk Integration
    Yes
    Yes
  • Kustomer Integration
    Yes
    Yes
  • G Suite Integration
    Yes
    Yes
  • Office 365 Integration
    Yes
    Yes
  • Slack Integration
    Yes
    Yes
  • Zapier Integration
    Yes
    Yes
  • Front
    Yes
    Yes
  • Custom Business Rules (APIs)
    Yes
    Yes
  • SUPPORT
  • Knowledge Base
    Yes
    Yes
  • Community Forum
    Yes
    Yes
  • Support Coverage
    24/7
    24/7
  • Web (Multilingual)
    Yes
    Yes
  • Chat (Multilingual)
    Yes
    Yes
  • Phone
    Yes
    Yes
  • Dedicated Account Manager
    Call for Details
    Call for Details
  • Professional Deployment Services
    Call for Details
    Call for Details
  • Service Level Agreement (SLA)
    No
    Yes
  • Professional Deployment Services
    No
    Call for Details

1 Only available in the United States and Canada.

Pro

$95 USD/mo/agent (billed annually)

A phone system built for sales with real-time coaching & CRM integrations.

3 License Minimum
Free 14-Day Trial
  • Unlimited SMS & MMS1
  • CRM integrations
  • Voicemail drop

Enterprise

Contact Us

Custom reporting, APIs, and 24/7 support.

100 License Minimum
Get a Quote
  • All Pro features plus:
  • APIs & Webhooks
  • Custom & out of the box reporting
  • Service Level Agreements (SLA)

Click here to see all features

Frequently Asked Questions

  • What coaching features are available with Sell?

    With Dialpad Sell, Managers can coach and monitor their reps with features like Listen In, Barge In, and Take Over. Additionally, with our Voice Intelligence technology, Managers are able to know how the call is going in real-time with sentiment analysis and call transcription, as well as empower reps with key information the moment that they need it through Real-Time Assist.

  • Is there a per minute charge for calls?

    Dialpad Sell call pricing starts at $0.01/min for inbound and $0.02/min for outbound calls within the United States. Should you wish to add a toll-free number, there will be an inbound toll-free per minute fee of $0.02/min.1

  • What integrations are available with Dialpad Sell?

    Dialpad Sell syncs seamlessly with Salesforce so your calls, voicemails, recordings, and transcripts are organized and easy to find. We also integrate with popular apps and tools such as G Suite, Office 365, LinkedIn and Slack.

  • What real-time reporting do you offer?

    Both Pro and Enterprise Dialpad Sell plans offer real-time dashboard with metrics for inbound and outbound calls, individual rep metrics, as well as call history and historical data that allows you to dive into insights about your team and their calls anytime you need. Additionally, Enterprise plans include Admin and Reporting APIs.

  • Do I have to purchase Dialpad Sell on a contract?

    Our Pro accounts are available on both month-to-month as well as annual plans, while Enterprise accounts are available on annual plans only. Annual plans are our most popular option, as you lock down the same rate for the duration of your contract, along with a discount from our regular pricing.

  • What type of support is included with my account?

    Pro plans get access to 24/5 phone support, while Enterprise plans get 24/7 phone support and Enterprise SLA. We also have a wide range of help center articles available at help.dialpad.com

Full Plan Comparison

  • Compare Plans
    Pro
    Enterprise
  • PLAN BASICS
  • Unlimited SMS, MMS, and Group Messaging 1
    Yes
    Yes
  • Phone Number Included
    1 Local Number
    1 Local Number
  • Mobile & Softphone App Support
    Yes
    Yes
  • Call Recording
    Automatic
    Custom
  • Additional Numbers (Individuals)
    Local or International
    Local or International
  • COACHING & REPORTING
  • Rep Leaderboards
    Yes
    Yes
  • Coaching Groups for Reps
    Yes
    Yes
  • Call Monitoring (Listen In, Barge, Take Over)
    Yes
    Yes
  • Analytics & Reporting
    Advanced
    Custom
  • Manager Alerts
    Yes
    Yes
  • Real-time Rep Recommendations
    Yes
    Yes
  • Call Transcriptions
    Yes
    Yes
  • Call History
    Yes
    Yes
  • Speech Coaching
    Yes
    Yes
  • PRODUCTIVITY & INTEGRATIONS
  • Salesforce Powerdialer
    Yes
    Yes
  • Local Presence Dialing
    Yes
    Yes
  • Automated Post Call Notes
    Yes
    Yes
  • Voicemail Drop
    Yes
    Yes
  • Salesforce (SalesCloud) Integration
    Yes
    Yes
  • HubSpot Integration
    Yes
    Yes
  • Online Meetings (Dialpad UberConference)
    Yes
    Yes
  • G Suite Integration
    Yes
    Yes
  • Office 365 Integration
    Yes
    Yes
  • Zapier Integration
    Yes
    Yes
  • Outreach Integration
    Yes
    Yes
  • API Developer Access
    No
    Yes
  • SUPPORT
  • Knowledge Base
    Yes
    Yes
  • Community Forum
    Yes
    Yes
  • Support Coverage
    24/7
    24/7
  • Web (Multilingual)
    Yes
    Yes
  • Chat (Multilingual)
    Yes
    Yes
  • Phone
    Yes
    Yes
  • Dedicated Account Manager
    Call for Details
    Call for Details
  • Professional Deployment Services
    Call for Details
    Call for Details
  • Service Level Agreement (SLA)
    No
    Yes
  • Professional Deployment Services
    No
    Call for Details

1 Only available in the United States and Canada.