Set your
teams up for
success with
Ai Coaching
Streamline onboarding, track performance, and build better customer experiences with our Ai Coaching Hub.
Loved by 30,000 customer across 140+ countries
Unlock team
productivity with
Dialpad’s Ai Coaching Hub
Effective coaching
Improve agent and seller performance with call monitoring and immediate feedback.
Comprehensive metrics
Our Dialscore feature gives managers and supervisors a holistic view of agent and seller performance to help pinpoint areas for improvement.
Efficient QA processes
Streamline your QA process with Ai recommendations for all your call reviews.
End-to-end customer satisfaction
Empower your team to deliver the best customer experiences at scale. With in-the-moment coaching for sellers and agents, it’s easy to train teams in real time and respond effectively to customer needs.
More efficient supervision
Dialpad's Ai Coaching Hub gives supervisors complete visibility into team performance through its leaderboard feature, making it easy to identify where additional training and resources are needed.
Streamlined coaching workflows
Bring all coaching activities into one place, so you can provide timely feedback and build better-trained, more cohesive teams. Managers can track CSAT scores, monitor average hold times, and track missed calls—all at a glance.
Ai features teams love
Real-time recommendations
Our Ai draws your attention to struggling agents during calls, so you can offer additional support in real time.
Customizable leaderboards
Track agent performance with customizable leaderboards, tailored to your specific needs.
Live calls widget
Get live recommendations on which ongoing calls you should monitor, allowing you to make live interventions and offer agents real-time feedback.
Completed calls widget
Dialpad Ai recommends which completed calls should be reviewed, streamlining the QA process for managers.
Robust metrics
'Dialscore' provides a comprehensive, data-driven view of agent performance, simplifying grading and enabling more targeted coaching.
Single source coaching
Whether you need to identify which agents need help or grade completed calls, Coaching Hub lets you manage all your coaching needs from a single interface.
Advanced Ai capabilities
Powered by Dialpad’s advanced Ai capabilities, Coaching Hub simplifies coaching workflows and helps deliver more effective training.
4B minutes of conversational data
Coaching Hub uses Dialpad’s extensive analysis of conversational data to deliver coaching recommendations with industry-leading accuracy.
More on Dialpad Ai
Uncover the full potential of Dialpad's Ai-powered solutions - delve into our resources for deeper insights.
Streamlining QA with Dialpad
Learn how Dialpad's Coaching Hub can make your QA process more efficient.
Improving Agent Performance with Dialpad
Find out how Dialpad can help improve end-to-end agent performance.