Meet Dialpad Ai

Built on a state-of-the-art speech recognition model that's analyzed over 5 billion minutes of voice and message data, Dialpad Ai can transcribe your meetings in real time, track keywords that come up on customer conversations, detect customer sentiment, and more. If you have conversations at work, you need Dialpad Ai. Book a product tour to see how it works.

Screenshot of Dialpad Ai Recaps generating a call summary and list of action items

Dialpad Ai, our artificial intelligence technology, is built right into our sales and customer engagement platform. It's designed to help organizations drive sales, gain competitive insights, improve customer service, and get more out of the conversations they're having every day.

Natural Language Processing

Dialpad Ai is built using NLP (Natural Language Processing) to analyze the conversations that you have with customers—in real-time. NLP then processes the incoming conversation data to accurately capture and transcribe it, word-for-word, into an easy-to-read format.

Machine learning

Built-in machine learning helps Dialpad Ai improve over time. The more your organization uses Dialpad Ai, the more it learns from your conversations—and the more accurate it gets when transcribing. With time, call center transcripts will increase in accuracy as Dialpad Ai is able to process the more subtle nuances and unique vocabulary used by your business and industry.

Voice recognition

Fun fact: Dialpad Ai is able to distinguish between speakers in the transcript, so you always know who said what. (Just one of many things that makes Dialpad’s Ai Contact Center one of the most advanced contact center platforms on the market.)

Screenshot of calls made on Dialpad

What can Dialpad Ai do, exactly?

Real-time voice transcription

Dialpad's built-in AI transcription feature can transcribe your conversations in real-time and show you a running transcript as the meeting is happening. And our conversation intelligence is even more accurate than almost all leading competitors.

Screenshot of Dialpad Ai transcribing a phone call in real time

AI voice analysis

Do you have a contact center team? Supervisors can easily monitor multiple calls at once with the help of Ai. Dialpad Ai analyzes the sentiment of any current live voice call between agents and callers. Notice a call with negative sentiment? Just open up the transcript to get more context before jumping into the call.

Screenshot of Dialpad Ai analyzing the sentiment of multiple calls in real time

Automated call summaries

When you wrap up a call, Dialpad's Ai Recaps feature gathers your transcript, action items, highlights, and any manual notes into an easily digestible call summary, so you can quickly recap important discussion points and follow up with teammates or customers.

Screenshot of call summary generated by Dialpads Ai Recaps feature

Speedier QA

Accelerate quality assurance (QA) reviews, reduce compliance risks, and improve agent adherence with Dialpad's Ai Scorecards. Instead of supervisors having to review call recordings manually, Dialpad Ai automatically suggests when QA Scorecard criteria have been met and highlights coaching opportunities.

Screenshot of Dialpads AI-powered post-call summary with transcript and recording

Real-time assists

Have customer support agents or sales reps who might need some on-call coaching? With Dialpad Ai, you can create Real-time Assist (RTA) cards with tailored notes and set them to trigger automatically when certain keywords or phrases are spoken on calls. It's like coaching—at scale.

Screenshot of Dialpads Ai Agent Assist feature automatically searching for information to help an agent or rep in real time

Easy on/off toggle

Want to turn off Dialpad Ai for sensitive conversations that you don't want to record or transcribe? You can do that with a click right from your call screen.

Screenshot of the toggle button for recording the call on Dialpad

Live guidance for sales teams

With Dialpad's Ai Playbooks, coaches and supervisors can track rep adherence to sales methodologies like BANT, SPIN, and SPICED more easily. Our sales AI features can automatically suggest questions and phrases that they need to say during a call (for example, asking about budget or purchase timelines), understand whether the behavior was met, and check the task off the list (or notify managers if this isn't being done).

Screenshot of Dialpads Ai Playbooks feature

See Dialpad's artificial intelligence functionality in action!

Book a demo to see how Dialpad Ai can help you and your team get more out of the conversations you're already having every day. Or, watch a tour of the app on your own!