Events & webinars
Check out our latest events, webinars, and on-demand content.
10
AUG
How to set up a contact center in two minutes
Join us for a 15-min live product demo of Dialpad's Contact Center where we set up a contact center with a two-minute timer on the screen!
Upcoming events
Dialpad Talk Admin Training
Join us on Wednesdays at 3pm EST as we walk you through a Dialpad Admin training for Talk Licenses of how Dialpad’s Admin Portal works, followed by a short, live Q&A session.
August 10, 2022 @ 1:00pm SST
The 15-Minute Dialpad Demo
The 15-Minute Dialpad Demo: Not Just a Phone System
Join us on Tuesdays and Thursdays at 11am PST as we walk you through a 15-minute demo of how Dialpad’s UCaaS platform works, followed by a short, live Q&A session.
August 09, 2022 @ 11:00am SST
How to Set Up a Contact Center in Two Minutes
Join us for a 15-min live product demo of Dialpad's Contact Center where we set up a contact center with a two-minute timer on the screen!
August 10, 2022 @ 11:00am SST
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All our past events, on demand
AUSTRALIA AND NEW ZEALAND
Meet your customers where they already are with Dialpad Digital Engagement
Australia and New Zealand, learn how Dialpad Digital Engagement can help your agents serve customers across channels, all from a single app.
More calls, less maintenance: The story of LemonBrew & Dialpad
Want to learn how UCaaS is transforming real estate companies? Watch this webinar with LemonBrew and get a firsthand look at how Dialpad brought their costs down while bringing sales up.
AI: Driving the Future of Customer Service
Learn how you can measure CSAT scores for 100% of your customer calls with the industry’s first, real-time AI-powered predictive engine.
4 Ways Your Agent Experience Impacts Customer Loyalty
We joined TMC Net to discuss the close relationship that your agent experience has on your customers.
Making Sense of Hybrid Work
Learn all about how hybrid work can help your business in this webinar, brought to you by Dialpad, Wainhouse Research, and Poly.
Crunching the Numbers: What Made Camino Financial's Customer Service Go Way Up
How did Camino Financial fix its business phone issues and improve customer service? Find out in this webinar…
Put Me In, Coach! Combining Real-Time Insights and Ai Coaching to Improve Agent Retention
In this new webinar with CCW, two contact center experts discussed why real-time insights and AI coaching can make the difference for your agent retention.
How Healthcare Company CareRev is Handling 20% Monthly Growth
What do you do when your company is growing quickly, but your contact center just can’t keep up?
The Future is Here: How Law Firms Can Work from Anywhere with Clio
We were joined by Clio to discuss what it takes to run a remote-friendly law firm.
The What, How, and Why of Voice Intelligence for UCaaS
This three-part webinar mini-series tackles the what, how, and why of voice intelligence (Vi) for UCaaS. And, each video is under 10 minutes!
How to Go Remote With Your Contact Center: Lessons From Fenway Health
Learn how Fenway Health moved their contact center from an in-office to a work-from-home environment and overcame the challenges of the pandemic in this exclusive webinar.
How AI Improves Agent Productivity and Service Quality
Watch as Dialpad, TMC Net, and Analyst Zeus Kerravala come together to discuss "How AI Improves Agent Productivity and Service Quality."
UCaaS & CCaaS Brought Together With the Magic of AI
Watch this on-demand recording from our discussion at Enterprise Connect 2021 on how UCaaS and CCaaS are being brought together with through Artificial Intelligence.
How to Use AI to Reduce Customer & Employee Churn
This webinar goes behind-the-scenes with the rapid growth of logistics provider ShipEx. Hear how ShipEx used AI to turn a challenge into an opportunity.
5 Customer Service KPIs That Matter And How To Track Them
Watch this on-demand webinar with the CX Network as Dialpad's VP of Customer Success discusses the five most important customer service KPIs every contact center should be focusing on.
The Evolution of the Contact Center
This webinar brings together contact center experts from Dialpad, Intercom, and CareLinx to discuss the evolution of the contact center, what changes are here to stay, and predictions for the future.
Pipeline Strategies for Finishing the Year Strong
Watch as Dialpad, Mixmax, and Qwilr for a new sales-focused webinar: “Pipeline Strategies for Finishing 2021 Strong."
Why Switch to Dialpad?
In this webinar, our experts will walk you through what exactly Dialpad can do for your business with a live demo and a Q&A session so we may answer any questions you have.
Crazy Contact Center Predictions for 2022
Predicting the future isn’t easy, but in this lighthearted look at what COULD happen, Blair Pleasant and Ron Stevenson will discuss what will LIKELY happen in the year ahead.