Events & webinars

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All our past events, on demand

Dialpad Clubhouse with Proliance Surgeons

Tune in to the Dialpad Clubhouse webinar for an inside look at how Dialpad has helped Proliance Surgeons work beautifully and communicate from anywhere...

Industry Online Event Customer Experience

Powering a Better Agent Experience with Innovative AI

Join in as we explore all the ways AI is improving contact centers and giving agents the tools they need to feel empowered and provide excellent customer service.

Online Event

The future of AI in the contact center: A fireside chat with Zeus and Dan

How has artificial intelligence transformed the contact center, and what's next? Watch Zeus Kerravala and Dan O’Connell as they discuss the latest in contact center AI.

The difference in customer experience - it’s the agent

How can you empower contact center agents and boost customer satisfaction? Join Dialpad and Playvox to learn all about it in this webinar…

Online Event Customer Experience Channel Partner Event

Achieve customer service excellence: How AI can drive better outcomes

Contact center leaders need to find new ways to reduce agent turnover and better understand their customers. In this webinar, learn how Dialpad’s new AI-driven customer intelligence and agent empowerment capabilities drive better customer and agent outcomes.

Online Event Customer Experience

The New Standards of Customer Intelligence

How can you truly understand your customers? With the right customer intelligence tools, your team can get new insights into everything your customers want and feel. Watch this webinar to learn more about it!

Industry Online Event

Contact Center AI is No Longer a ‘Science Project’

We joined No Jitter and two AI-centric start-up founders to discuss the role AI is having in the contact center.

Online Event Customer Experience

Meet your customers where they already are with Dialpad Digital Engagement

Australia and New Zealand, learn how Dialpad Digital Engagement can help your agents serve customers across channels, all from a single app.

Regional Online Event Customer Experience

More calls, less maintenance: The story of LemonBrew & Dialpad

Want to learn how UCaaS is transforming real estate companies? Watch this webinar with LemonBrew and get a firsthand look at how Dialpad brought their costs down while bringing sales up.

Industry Online Event

AI: Driving the Future of Customer Service

Learn how you can measure CSAT scores for 100% of your customer calls with the industry’s first, real-time AI-powered predictive engine.

Online Event Customer Experience

4 Ways Your Agent Experience Impacts Customer Loyalty

We joined TMC Net to discuss the close relationship that your agent experience has on your customers.

Online Event Customer Experience

Making Sense of Hybrid Work

Learn all about how hybrid work can help your business in this webinar, brought to you by Dialpad, Wainhouse Research, and Poly.

Online Event Business Communications

Crunching the Numbers: What Made Camino Financial's Customer Service Go Way Up

How did Camino Financial fix its business phone issues and improve customer service? Find out in this webinar…

Industry Customer Experience

Put Me In, Coach! Combining Real-Time Insights and Ai Coaching to Improve Agent Retention

In this new webinar with CCW, two contact center experts discussed why real-time insights and AI coaching can make the difference for your agent retention.

Online Event Customer Experience

How Healthcare Company CareRev is Handling 20% Monthly Growth

What do you do when your company is growing quickly, but your contact center just can’t keep up?

Industry Customer Experience

The Future is Here: How Law Firms Can Work from Anywhere with Clio

We were joined by Clio to discuss what it takes to run a remote-friendly law firm.

Industry Business Communications

The What, How, and Why of Voice Intelligence for UCaaS

This three-part webinar mini-series tackles the what, how, and why of voice intelligence (Vi) for UCaaS. And, each video is under 10 minutes!

Online Event Business Communications

How to Go Remote With Your Contact Center: Lessons From Fenway Health

Learn how Fenway Health moved their contact center from an in-office to a work-from-home environment and overcame the challenges of the pandemic in this exclusive webinar.

Online Event Customer Experience

How AI Improves Agent Productivity and Service Quality

Watch as Dialpad, TMC Net, and Analyst Zeus Kerravala come together to discuss "How AI Improves Agent Productivity and Service Quality."

Online Event Customer Experience

UCaaS & CCaaS Brought Together With the Magic of AI

Watch this on-demand recording from our discussion at Enterprise Connect 2021 on how UCaaS and CCaaS are being brought together with through Artificial Intelligence.

Online Event Business Communications

How to Use AI to Reduce Customer & Employee Churn

This webinar goes behind-the-scenes with the rapid growth of logistics provider ShipEx. Hear how ShipEx used AI to turn a challenge into an opportunity.

Online Event Customer Experience

5 Customer Service KPIs That Matter And How To Track Them

Watch this on-demand webinar with the CX Network as Dialpad's VP of Customer Success discusses the five most important customer service KPIs every contact center should be focusing on.

Online Event Customer Experience

The Evolution of the Contact Center

This webinar brings together contact center experts from Dialpad, Intercom, and CareLinx to discuss the evolution of the contact center, what changes are here to stay, and predictions for the future.

Online Event Customer Experience

Pipeline Strategies for Finishing the Year Strong

Watch as Dialpad, Mixmax, and Qwilr for a new sales-focused webinar: “Pipeline Strategies for Finishing 2021 Strong."

Online Event Business Communications

Why Switch to Dialpad?

In this webinar, our experts will walk you through what exactly Dialpad can do for your business with a live demo and a Q&A session so we may answer any questions you have.

Online Event Business Communications

Pulling Costs Out of the Post-COVID Contact Center with Ventana Research

We teamed up with Ventana Research to discuss how you can reduce costs in the contact center in 2022.

Online Event Business Communications

Crazy Contact Center Predictions for 2022

Predicting the future isn’t easy, but in this lighthearted look at what COULD happen, Blair Pleasant and Ron Stevenson will discuss what will LIKELY happen in the year ahead.

Online Event Business Communications