Events & webinars

How can you truly understand your customers? With the right customer intelligence tools, your team can get new insights into everything your customers want and feel. Watch this webinar to learn more about it!

We joined No Jitter and two AI-centric start-up founders to discuss the role AI is having in the contact center.

AUSTRALIA AND NEW ZEALAND

Australia and New Zealand, learn how Dialpad Digital Engagement can help your agents serve customers across channels, all from a single app.

Want to learn how UCaaS is transforming real estate companies? Watch this webinar with LemonBrew and get a firsthand look at how Dialpad brought their costs down while bringing sales up.

Learn how you can measure CSAT scores for 100% of your customer calls with the industry’s first, real-time AI-powered predictive engine.

We joined TMC Net to discuss the close relationship that your agent experience has on your customers.

Learn all about how hybrid work can help your business in this webinar, brought to you by Dialpad, Wainhouse Research, and Poly.

How did Camino Financial fix its business phone issues and improve customer service? Find out in this webinar…

In this new webinar with CCW, two contact center experts discussed why real-time insights and AI coaching can make the difference for your agent retention.

What do you do when your company is growing quickly, but your contact center just can’t keep up?

We were joined by Clio to discuss what it takes to run a remote-friendly law firm.

This three-part webinar mini-series tackles the what, how, and why of voice intelligence (Vi) for UCaaS. And, each video is under 10 minutes!

Learn how Fenway Health moved their contact center from an in-office to a work-from-home environment and overcame the challenges of the pandemic in this exclusive webinar.

Watch as Dialpad, TMC Net, and Analyst Zeus Kerravala come together to discuss "How AI Improves Agent Productivity and Service Quality."

Watch this on-demand recording from our discussion at Enterprise Connect 2021 on how UCaaS and CCaaS are being brought together with through Artificial Intelligence.

This webinar goes behind-the-scenes with the rapid growth of logistics provider ShipEx. Hear how ShipEx used AI to turn a challenge into an opportunity.

Watch this on-demand webinar with the CX Network as Dialpad's VP of Customer Success discusses the five most important customer service KPIs every contact center should be focusing on.

This webinar brings together contact center experts from Dialpad, Intercom, and CareLinx to discuss the evolution of the contact center, what changes are here to stay, and predictions for the future.

Watch as Dialpad, Mixmax, and Qwilr for a new sales-focused webinar: “Pipeline Strategies for Finishing 2021 Strong."

In this webinar, our experts will walk you through what exactly Dialpad can do for your business with a live demo and a Q&A session so we may answer any questions you have.

We teamed up with Ventana Research to discuss how you can reduce costs in the contact center in 2022.

Predicting the future isn’t easy, but in this lighthearted look at what COULD happen, Blair Pleasant and Ron Stevenson will discuss what will LIKELY happen in the year ahead.