CLOUD CONTACT CENTER
Deliver smarter customer service from anywhere
Dialpad Contact Center uses CRM integrations, AI-coaching, and analytics to empower every rep.
Dialpad Contact Center uses CRM integrations, AI-coaching, and analytics to empower every rep.
Create positive outcomes for your customers by getting them to the right rep with the right answers as fast as possible.
Follow up with customers and close new business with an outbound dialer and CRM integrations that let you focus on the conversation, not the tools.
Connect with your customers across all channels and skip the repetitive questions by accessing a history of previous interactions.
AI-powered recommendations help contact center agents give the best answer every time.
Hold, transfer, and record calls from a single place.
Surface customer details and sentiment on every call.
Easily set up and deploy in minutes thanks to native cloud-based administration. No special hardware required, just download the app and start taking calls.
Learn moreAI-powered Voice Intelligence helps agents recommend solutions in real time while simultaneously letting managers monitor sentiment and quickly discover trends.
Learn moreKeep managers aware of agent activity and performance with real-time dashboards, call volume, hold queue metrics, and customizable wallboards.
Learn moreWith Dialpad, we can set up a new call center in 10 minutes from anywhere. We have the flexibility to mange our call center on our own, and it's easy.
Mike Monteiro | Communications System Manager at EF