CLOUD CONTACT CENTER
Deliver smarter customer service from anywhere
Dialpad Contact Center uses CRM integrations, AI-coaching, and analytics to empower every rep.
CLOUD CONTACT CENTER
Delight customers and prospects however they reach you
Inbound customer support
Create positive outcomes for your customers by getting them to the right rep with the right answers as fast as possible.
Outbound sales and service
Follow up with customers and close new business with an outbound dialer and CRM integrations that let you focus on the conversation, not the tools.
Omnichannel interactions
Connect with your customers across all channels and skip the repetitive questions by accessing a history of previous interactions.
Easy and intuitive desktop interface
Real-time assistance
AI-powered recommendations help contact center agents give the best answer every time.
Take control
Hold, transfer, and record calls from a single place.
Customer insights
Surface customer details and sentiment on every call.
70,000+ of the world’s most innovative companies choose Dialpad
Set up your cloud contact center in minutes
Easily set up and deploy in minutes thanks to native cloud-based administration. No special hardware required, just download the app and start taking calls.
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Smarter customer service
AI-powered Voice Intelligence helps agents recommend solutions in real time while simultaneously letting managers monitor sentiment and quickly discover trends.
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Call Center analytics
Keep managers aware of agent activity and performance with real-time dashboards, call volume, hold queue metrics, and customizable wallboards.
Learn moreWith Dialpad, we can set up a new call center in 10 minutes from anywhere. We have the flexibility to manage our call center on our own, and it's easy.
Mike Monteiro | Communications System Manager at EF
Real customer reviews
Calling. Conferencing. Contact Center. All in the cloud, powered by Voice Intelligence.
Get everything you need to keep your customers engaged and employees productive.
