Dialpad vs 8x8 header
designed for businesses

A modern and flexible VoIP phone system

Dialpad gives you not just phone calls, but video conferencing, instant messaging, and more—all in one intuitively designed app. Try it for free with a 14-day trial. It takes just a few minutes to get started with a virtual phone number.

Dialpad is one of the best business phone systems for businesses that have distributed teams and customers around the world. Powered by its unique flavor of VoIP (Voice over Internet protocol) technology and advanced features and functionality, it’s the best alternative to traditional phone systems.

Learn about what features to look for in a VoIP phone service, and how businesses are using Dialpad as an all-in-one communications platform that includes a VoIP phone system.

What is a VoIP phone system?

VoIP, or Voice over Internet Protocol, is a technology that allows you to make and receive phone calls via an internet connection.

Unlike old telephone systems and analog phone calls, VoIP doesn’t need a phone line or cables or clunky hardware. All you need is the Internet.

👉 Dialpad tip:

If you’re interested in Voice over IP, though, then what you may actually be looking for is a UCaaS or unified communications as a service platform. (More on that here.) UCaaS solutions combine different communication channels, including VoIP phone calls, team messaging, video conferencing, and even faxing, into a single platform.

Why use Dialpad for your VoIP service?

Single Item Card Add a Phone Number

It scales with you

With a VoIP phone service like Dialpad, you get set up much more quickly than with a traditional phone system. Plus, it grows with your business while preventing overbuying or overprovisioning of services (which also helps you cut costs). Add—and remove—users as you grow or adjust staffing, manage your phone numbers, and more, right in your online dashboard.

Phone call on desktop mobile app Single Item Card

No hardware

You don't need hardware to make VoIP calls with Dialpad, which makes things cheaper and more convenient. Dialpad releases features directly to you, with no server maintenance or IT involvement, and your employees don’t have to re-learn the software repeatedly. Just use your existing mobile devices, IP desk phones, and computers.

Single Item Card security settings

Robust security

Not only do you have in-call security controls like the ability to mute participants, remove unwanted guests, and more, Dialpad also has robust encryption and security standards. It's used by businesses and organizations across highly regulated industries like law, healthcare, real estate, and more.

Single Item Card Live call to intl number

Crystal clear call quality

Dialpad’s unique split cloud architecture lets you make high-definition phone calls across different devices, from around the world, and long-distance rates are cheaper too. (The more amazing thing is that Dialpad can provide crystal-clear call quality with fewer data centers compared to other VoIP phone providers because we’ve designed our telephony system more efficiently.)

👉 Dialpad tip:

To be fair, no matter how good of a VoIP solution you have, your call quality will suffer if you don’t have a reliable Internet connection. If you do need an Internet upgrade, T-Mobile and Dialpad's partnership gives you lightning-fast 5G and Dialpad's unified communications platform in one affordable package.

Think Dialpad's just a VoIP phone system?

Dialpad doesn't just give you phone calls. It's a versatile, truly unified communications platform that lets you manage all your everyday communication channels in one place. Book a product tour to see how easy it is to use!

All the business VoIP features you need—and more

In Meeting Chat Single Item Card

Truly unified communications

With Dialpad, you can do more than just take incoming calls or join conference calls from anywhere with a Wi-Fi or cell network connection. You also get video conferencing, SMS/MMS text messaging, fax, and a lot more—all from the same desktop and mobile app, which works across iOS, Android, Mac, and PC.

Single Item Card Porting Success

Easy number porting

With Dialpad, you can port existing phone numbers from your current office phone provider directly to your Dialpad account. Whether it’s local, toll-free, or international, Dialpad lets you keep your current desk phone number or any number tied to your business.

Single Item Card Call Forwarding

Call forwarding

With Dialpad, you get up to five call forwarding numbers, and can forward calls to your mobile phone, colleagues, or other external numbers. The best part? You can set up your call forwarding numbers in minutes in your online dashboard.

Call Routing Options Single Item Card

Simple call routing

If you get lots of incoming calls, you need an auto attendant and/or call routing feature, which greets your callers and lets them route themselves to the right agent or person instead of having a receptionist manually do call routing for you. With Dialpad, you can customize these routing options right inside—you guessed it—your online account.

Single Item Card Call Recordings

Call recording

What's unique about Dialpad is it gives you unlimited call recordings—and real-time transcriptions. Whether you need to do customer interviews, want to do quality assurance, or just need records of transactions over the phone, you can record and listen to calls easily in Dialpad.

Single Item Card Forward a Voicemail

Voicemail and visual voicemail

Sometimes, you just aren’t able to listen to all your voicemails. (Maybe you’ve got back-to-back meetings all day.) With Dialpad, your voicemails are automatically transcribed and emailed, with caller ID, right to you. You can easily play back stored voicemails, delete old ones, read the transcripts, and even forward them to colleagues.

Call Analytics Single Item Card

A fully integrated contact center

If you have a contact center or call center team, Dialpad also has a contact center product that's fully integrated into its platform. We're not whitelabelling or reselling another company's product—we built it ourselves, and it's a 100% cohesive experience. Agents and supervisors can manage customer calls and live chats, keep an eye on metrics and service levels, and more.

Pricing that gives you more than VoIP phone calls

Standard

$15

/user/mo

$20 USD if billed monthly

1 License Minimum

  • Unlimited calling2
  • Unlimited SMS & MMS1
  • Call controls (call forwarding, transfer, 
hold, mute)
  • Custom voicemail greeting
  • Voicemail transcription
  • G Suite & Office 365 integrations
  • Fax (add-on)1
  • Custom off-hours routing

Enterprise

Contact us

100 License Minimum

All Pro plan features, plus:

  • 100% uptime Service Level Agreements (SLA)
  • Extensions
  • Unlimited office locations
  • Enhanced 24/7 Phone Support
  • Unlimited ring groups (departments)
  • Azure Integration
  • IAM/SSO Integrations (Okta, OneLogin)
  • Retention policies

Empower your business communication with Dialpad’s VoIP phone system

There are certain things about the way Dialpad is built that naturally allows it to provide better call quality and scalability than most other business VoIP systems on the market.

Because it’s really the only business VoIP system that was "born" in the cloud—not just adapted or had extra parts tacked onto its technology, but actually built in and built for the cloud—Dialpad is able to provide voice calls anywhere in the world, with minimal maintenance and disruption.

Dialpad also has its own global carrier network: the Global Voice Network. This allows you to connect your remote and international teams with HD call quality, from continent to continent, in a single business communications solution.

Whether you need a phone system or contact center platform, Dialpad’s VoIP technology covers pretty much any business communications need you might have.

Not just a VoIP phone system

Need a unified communications platform that can help you streamline all your channels (and monthly subscription fees) into one easy solution? Try Dialpad for free and see how easy it is to get set up!

Frequently asked questions about VoIP phone systems

What’s the difference between VoIP and PBX phone systems?

Basically, private branch exchange (PBX) is a more traditional type of on-premise phone system that requires hardware in your office. They used to only be able to make phone calls internally, but today, PBX phone systems allow you to make external calls too.

While VoIP and PBX are not mutually exclusive (PBX is a type of phone system while VoIP is a type of technology—that some PBX phones use), there are some differences to bear in mind. VoIP doesn’t need you to have on-premise phones or hardware—usually, it’s hosted in the cloud and lets you make phone calls over the internet on your cell phone or computer.

Learn more about PBX phone systems vs VoIP.

Does VoIP or PBX cost more?

Which is more reliable, VoIP or PBX?

Which is more mobile, VoIP or PBX?

Which is more scalable, VoIP or PBX?

Which is more accessible, PBX or VoIP?

What are the limitations of using VoIP?

Can a VoIP phone system give you other communication options?

What if my Internet connection goes down?

Is VoIP reliable?

Is a VoIP system worth it for small businesses?

What’s the difference between VoIP and traditional landlines?

Do I need special hardware to install VoIP?

What is the best VoIP phone system?