Monitor displaying Dialpad's virtual business phone system user interface.

VoIP phone system

With Dialpad's AI-powered collaboration platform, you get phone calls, video conferencing, and SMS/MMS + team messaging—all in one intuitively designed app. Try it free with a 14-day trial. It takes just a few minutes to get started with a virtual phone number!

Dialpad is one of the best business phone systems for businesses that have distributed teams and customers around the world. Powered by its unique flavor of VoIP (Voice over Internet Protocol) technology and advanced features and functionality, it’s the best alternative to traditional phone systems.

Learn about what features to look for in a VoIP phone service, and how businesses are using Dialpad as an all-in-one communications platform (and not just a phone system).

What is a VoIP phone system?

VoIP, or Voice over Internet Protocol, is a technology that allows you to make and receive phone calls via an internet connection. Unlike old telephone systems and analog phone calls, VoIP doesn’t need a phone line or cables or clunky hardware. All you need is the Internet.

Screenshot of adding and managing phone numbers from Dialpad's online dashboard.

No hardware

Worried about purchasing a new headset for every call center agent or about installing and maintaining expensive hardware? With VoIP phone solutions like Dialpad, you don’t need to be. VoIP solutions are fully software based, and the responsibility for maintaining them falls exclusively on your VoIP service provider.

Robust security

Enterprise-level solutions require enterprise-level security, which is why Dialpad's enterprise VoIP solution has robust security features to protect your data. Alongside being compliant with GDPR, Dialpad can also help you maintain HIPAA compliance if you're in the healthcare space.

Crystal clear video and voice call quality

Dialpad's unique dual-cloud architecture and global voice network are designed to give you HD VoIP calls around the world.

#1 VoIP phone system

With 700+ 5-star reviews on G2, Dialpad is recognized as a leading VoIP provider

See why businesses of all sizes trust Dialpad for their communications.

All the VoIP phone system features your business needs—and more

Dialpad isn't just a business phone VoIP solution. It's a fully unified business communications platform that comes with every communication channel (internal and external) that you need.

Screenshot of adding and managing phone numbers from Dialpad's online dashboard.

It scales with you

With a VoIP phone service like Dialpad, you get set up much more quickly than with a traditional phone system. Plus, it grows with your business while preventing overbuying or overprovisioning of services (which also helps you cut costs). Add—and remove—users as you grow or adjust staffing, manage your phone numbers, and more, right in your online dashboard.

Screenshot of a phone call in Dialpad's desktop and mobile app

No hardware

You don't need hardware to make VoIP calls with Dialpad, which makes things cheaper and more convenient. Dialpad releases features directly to you, with no server maintenance or IT involvement, and your employees don’t have to re-learn the software repeatedly. Just use your existing mobile devices, IP desk phones, and computers.

Screenshot of locking a video conference in Dialpad's using the built-in security controls.

Robust security

Not only do you have in-call security controls like the ability to mute participants, remove unwanted guests, and more, Dialpad also has robust encryption and security standards. It's used by businesses and organizations across highly regulated industries like law, healthcare, real estate, and more.

Dialpad's VoIP phone pricing

  • USD $
  • CAD $
  • EUR €
  • GBP £
  • NZD $
  • AUD $
  • JPY ¥

Find the right plan for you




$27 USD if billed monthly

  • Unlimited calling
  • Unlimited Ai Meetings for up to 10 participants
  • SMS, MMS & team messaging
  • Ai-powered call & voicemail transcriptions
  • Google Workspace & Microsoft 365 integrations
  • Real-time analytics & reporting
  • Web & chat support
  • Pro



    $35 USD if billed monthly

    All the value of the Standard plan, plus:

  • 24/7 live agent support
  • CRM integrations (Salesforce, Zendesk, HubSpot, Zoho & more)
  • Microsoft Teams integration
  • 10 office locations
  • Multiple phone numbers per account
  • Open APIs & Webhooks
  • Global SMS capabilities
  • Local number support in 70+ countries
  • 25 ring groups (departments)
  • Enterprise

    Contact us

    All the value of the Pro plan, plus:

  • 100% uptime
  • Unlimited office locations
  • Unlimited ring groups (departments)
  • Dial-by-extension
  • Integrations with leading SSO providers (Okta, OneLogin)
  • Azure AD SSO integration
  • Data retention policies
  • Priority live agent support
  • Screenshot of an international call in Dialpad's desktop app.

    Crystal clear call quality

    Dialpad’s unique dual-cloud architecture lets you make high-definition phone calls across different devices, from around the world, and long-distance rates are cheaper too. (The more amazing thing is that Dialpad can provide crystal-clear call quality with fewer data centers compared to other VoIP phone providers because we’ve designed our telephony system more efficiently.)

    Screenshot of Dialpad's call recordings in the app

    Unlimited call recordings

    With Dialpad, you get unlimited call recording on even the least expensive pricing plan. From customer support training to sales rep coaching, call recordings are some of the most important sources of insight you have. Just start recording with a tap or click from your call screen!

    Screenshot of Dialpad Ai transcribing a contact center agent's phone call in real time.

    A fully integrated contact center

    If you're running a contact center or customer support team, and need a hosted contact center platform... Dialpad also has a fully integrated CCaaS product. This lets contact center agents communicate with each other via video meetings, messaging, as well as inbound and outbound voice calls using the same app and interface they’re using to connect with customers. The result: less context-switching, more streamlined workflows, and a more cost-effective tech stack.

    Screenshot of Dialpad's Salesforce integration populating a call's details

    Integrations with your favorite apps

    From Salesforce to HubSpot to Miro and Clio, Dialpad integrates with a wide range of business software to streamline your workflows. For example, you can make phone calls from right inside your CRMs, and they'll even auto-log your activities like calls and texting.

    Think bigger than a VoIP phone system for your business communication

    There are certain things about the way Dialpad is built that naturally allows it to provide better call quality and scalability than most other business VoIP systems on the market.

    Because it’s really the only business VoIP system that was "born" in the cloud—not just adapted or had extra parts tacked onto its technology, but actually built in and built for the cloud—Dialpad is able to provide voice calls anywhere in the world, with minimal maintenance and disruption.

    Dialpad also has its own global carrier network, or global voice network. This allows you to connect your remote and international teams with HD call quality, from continent to continent, in a single business communications solution.

    Whether you need a phone system or cloud contact center platform, Dialpad’s VoIP technology covers pretty much any business communications need you might have.

    Not just a VoIP phone system

    Need a unified communications platform that can help you streamline all your channels (and monthly subscription fees) into one easy solution? Try Dialpad for free and see how easy it is to get set up!

    Frequently asked questions about VoIP phone systems

    What’s the difference between VoIP and PBX phone systems?

    Basically, private branch exchange (PBX) is a more traditional type of on-premises phone system that requires hardware in your office. They used to only be able to make phone calls internally, but today, PBX phone systems allow you to make external calls too.

    While VoIP and PBX are not mutually exclusive (PBX is a type of phone system while VoIP is a type of technology—that some PBX phones use), there are some differences to bear in mind. VoIP doesn’t need you to have on-premises phones or hardware—usually, it’s hosted in the cloud and lets you make phone calls over the internet on your cell phone or computer.

    Learn more about PBX phone systems vs VoIP.

    How much does a VoIP phone system cost?

    Does VoIP or PBX cost more?

    What are the limitations of using VoIP?

    Can a VoIP phone system give you other communication options?

    What if my Internet connection goes down?

    Is VoIP reliable?

    Is a VoIP system worth it for small businesses?

    What’s the difference between VoIP and traditional landlines?

    Do I need special hardware to install VoIP?

    What's the difference between VoIP vs a cloud-based phone system?