Yes! Unified communications, or Unified communications as a service (UCaaS), has been the focus of much attention among businesses, especially in recent years, and for good reason.
No one wants to have five different business communications tools on their phone, or have to open a different window for messaging, and telephony, and virtual meetings. Things get cluttered.
With platforms like Dialpad, you can get all these business communication channels whether you’re on a Mac, PC, iOS, Android, Chrome browser, or even a desk phone. You can flip a call between devices with no interruptions or switch from a messaging thread to a video call, and so on. Basically, with a unified communications tool, you’ve got options.
Not to mention that it also makes paying all those bills easier, since you just have to pay one subscription fee for one platform, as opposed to paying five different invoices for five different tools.