Call disposition
✨ Want to provide a better customer experience?
Dialpad’s call dispositions are really important for us—it gives us better reports and lets me see the breakdown of different problems we’re seeing. A big part of our job in Customer Experience is recording our calls, reviewing them, and going back to do training.
Erin Willbanks
Head of Customer Experience, PadSplit
Get a tour of Dialpad's AI-powered customer engagement platform
See how easy its call disposition feature is, and don't forget to ask about the real-time transcription and agent coaching features!
👉 Dialpad tip:
👉 Dialpad tip:
Need a robust contact center solution with call dispositions?
Dialpad's AI-powered customer engagement platform lets you not only disposition calls, but also has a range of AI-powered real-time coaching and training features to help your agents and supervisors perform more efficiently. Book a product tour to check it out!