Local Presence

Up your sales reps’ outbound strategy with local presence dialing across their connected devices.

Keep It Local

Cold calling is hard enough on your sales team. Add in the fact that their outreach efforts could be using area codes that recipients don’t recognize (and won’t pick up) and you’re looking at an even higher hill to climb over.

With Dialpad’s local presence dialing, sales teams can leverage a bundle of area codes that match up with their territories throughout the US automatically without adding any extra steps.

How It Works

Dialpad offers sales managers two options for purchasing local presence numbers. Either:

  • The 100 top metro areas bundle (around 80% of the US population)
  • The comprehensive bundle (98% of the US population)

Once purchased, managers can assign the feature to any of the call centers associated within their Dialpad office (meaning more than one call center within an office can leverage this feature). 

Reps just need to select the local presence option when placing an outbound call from their Dialpad app to automatically detect and match the recipient’s number. 

When a call is returned, rather than routing to whatever rep is available to take a call, Dialpad will automatically route to the specific rep that originally placed the call. If that rep can’t answer for some reason, the call will be routed to the next available rep in the group (or follow the call routing options the manager has set).

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Why Local Presence?

  • Smarter Outbound: Up your reps’ chance of connecting with a prospect by automatically matching the area code of the territory they’re calling into

  • Intelligent Routing: Ensure every rep gets credit for their work with intelligent inbound routing that matches the call with the rep that originally placed it

  • Coverage You Can Count On: With options for purchase that include over 100 numbers, your reps aren’t left without the right coverage they need to make a connection


What is local presence dialing?

Dialpad’s local presence dialing feature gives reps’ the ability to outbound to prospects with a number that matches their area code automatically.

What makes Dialpad’s local presence different?

When a rep places an outbound call using local presence dialing, that call is automatically tied to that rep’s account. That means that when the recipient calls back, the call will be routed straight to that rep first before defaulting to the secondary call handling options the manager has set up.

Who can use this feature?

Local presence dialing is available on Dialpad Sell for both Pro and Enterprise plan types and requires reps to be part of a call center within Dialpad to utilize.

Is there an additional cost to using this feature?

Yes. Dialpad offers two number packs for additional purchase: the top metro city number pack (80% of the US population) at $200/mo and the 300 comprehensive number pack (98% of the US population) at $500/mo. Keep in mind that you can also purchase numbers individually if you just need a smaller amount of coverage.

Where can I learn more about other features included in Dialpad Sell?

Check out our Sell homepage for an overview and/or our pricing page for a breakdown of features.