Dialpad Ai sales coach
Dialpad's AI-powered live coaching feature provides real-time coaching and sales recommendations, helping new sales reps get up to speed quickly. Sales managers can also create coaching groups to listen in on calls, provide advice, and take over when needed. See how it works with a demo!
What is AI coaching?
AI coaching is simply the use of artificial intelligence (AI) technology to provide personalized guidance and support to individuals in various areas, such as professional development, skill enhancement, or performance improvement. With AI coaching, you’re able to deliver tailored recommendations, feedback, and resources to help your team reach their full potential.
AI sales coaching for new and existing reps
Now that you know what AI coaching is all about, you might wonder, how does it apply to sales? AI can help coach your sales reps, so the next time they’re on a call, they have the tools and knowledge they need to sell better, no matter if they are new to the team or seasoned experts.
Here are ways to implement AI coaching into your sales process.
Coaching groups
We all need a bit of help closing the deal sometimes. Dialpad's AI-powered sales engagement platform comes with a live coaching feature empowers sales managers to create coaching groups and provide support to new agents when they need it.
The live sentiment analysis shows how all live calls are going at a glance, and managers can choose to listen in on the agent-customer conversation and join in on the call when a bit of additional support is required.
Real-time recommendations
The best salespeople always have the answers to even the toughest questions. Dialpad's AI-powered live coaching feature makes this possible by providing every sales rep with Real-Time Assist, which gives them the talking points they need—triggered by specific keywords and phrases within the conversation—at the exact moment they need it. This way, whether it’s an obscure product question or competitive intelligence, reps are armed with an answer at all times.
Live automated coaching
Sometimes it’s not what you’re saying, but how you’re saying it. With Dialpad, reps get a live coach that provides built-in speech coaching, which lets sales reps know if they’re speaking too quickly, not quickly enough, using too many filler words, or not listening to what the customer’s saying. This ensures that the conversation follow a natural cadence, which can drastically improve the outcome of the call:
