Caller ID

How often do customers decline a call because they don’t know who’s calling? Using Dialpad’s customizable caller ID feature, you can make business calls from your personal mobile phone—while displaying your company number instead of exposing your personal phone number. See how it works with a free trial of Dialpad's AI-powered collaboration platform!

Caller ID Header

People aren’t picking up their mobile phones for scammers and robocalls posing as unknown numbers—you wouldn’t either, right?

Dialpad’s caller ID gives the person you’re calling all the info they need, like your company and what department you’re calling from.

How does caller ID work?

When you receive a call on your phone, the caller ID information is usually pulled from the phone number that's assigned to the person making the call. This phone number is then matched up from the contact list on your phone, if that person is already a contact. Caller ID information can also be pulled from the SIM card associated with the phone. If the person making the call has their name and other information stored on their SIM card, that information will be displayed on your caller ID.

When you make a phone call, you usually have the choice of whether you want to show your caller ID information, and if so, which number you want to show. This is a handy feature for salespeople in particular, since they are regularly talking to clients from their personal cell phones, and may want to protect their private phone number and other details.

Get a business phone with caller ID and more with Dialpad

Easy one-click changes

In Dialpad’s app, you can toggle between different phone numbers with just a click or two. Use your own personal number, your sales department’s number, or any other business number that’s hooked up to Dialpad—or block your caller ID display for one-off calls.

Easy one-click changes

Set up in minutes

Want to add new users, manage your virtual phone number, or port phone numbers? You can do all that easily in literally minutes, with admin features right in your online dashboard.

Set up in minutes

Desktop and mobile app

With Dialpad, you can make outbound calls with caller ID from both desktop and mobile apps, which work across iOS, Android, Mac, and PC.

Desktop and mobile app

+650, +202, +61, +44, you name it

Dialpad’s caller ID services can cover all the numbers in your system, making it especially useful for sales teams that do lots of phone outreach. With local presence dialing bundles, you can make sure that sales reps are calling from recognizable area codes, which tends to boost their chances of getting a pickup.

+650, +202, +61, +44, you name it




$60 USD if billed annually

You could save 14% with annual billing
  • Recording

  • Monitor, whisper, barge

  • Call transcription




$95 USD if billed annually

You could save 13% with annual billing

All the value of the Essentials plan, plus:

  • Local Dial

  • SFDC Power Dialer

  • Real-time Assistance

  • Custom moments




$150 USD if billed annually

You could save 11% with annual billing

All the value of the Advanced plan, plus:

  • Ai Scorecards

  • Ai CSAT

How caller ID supports business operations and initiatives

Dialpad's call identifier feature is available at the Main Company Number, Department, and Individual levels.

When someone places a phone call, caller identifiers, including the caller's company or department name and the phone number, are sent to the recipient and displayed on their call display or screen as the call arrives.

Spam calls and telemarketers are often listed as unknown or blocked calls. Caller ID identifies these calls so you can screen them or send them to voicemail.

Caller ID for incoming calls from customer service

While people won’t answer a call or text message from an unfamiliar phone number and area code, they will answer a customer service call from a company they know. Complete caller ID information allows the people you’re calling with important information like company name or department information before they answer the phone.

Caller ID admin features

Whether you have a small business phone system or an advanced enterprise phone system, it should give you flexible administrator options for caller ID. With Dialpad, for instance, administrators can easily enable caller ID online from the web or app dashboard. From there, you can provide permissions to specific teams and users, allowing them to make calls from different numbers, depending on the reason for the call or who they’re calling.

Administrators can:

  • Allow or disallow team members to use the Main Company Number as their own caller ID number (team members will always be able to use their assigned Dialpad phone numbers).

  • Select what numbers Department Operators or Call Center Agents can use as their caller ID number.

  • Allow individual users to be able to block their own caller ID numbers.

👉 Dialpad tip:

You can always opt to dial *67 before your recipient's # to block your caller ID or *87 to unblock it.

Get started with custom caller ID

With Dialpad, you’re not just getting a business phone system. You get a collaboration platform (with built-in messaging and video meetings)—and every plan comes with the ability to customize your caller ID. Try it with a 14-day free trial or, take a self-guided interactive tour of the app!

Sign up for free