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Caller ID

Use Dialpad's customizable caller ID to let call receivers know who's calling before they answer and create a better customer experience. Sign up for a 14-day trial to try it for free! It takes just a few minutes with your Google or Microsoft 365 account.

People aren’t picking up their mobile phones for scammers and robocalls posing as unknown numbers—you wouldn’t.

Dialpad’s caller ID gives the person you’re calling all the info they need, like your company and what department you’re calling from.

Custom caller ID with Dialpad

Single Item Card Choosing Caller ID

Easy one-click changes

In Dialpad’s app, you can toggle between different phone numbers with just a click or two. Use your own personal number, your sales department’s number, or any other business number that’s hooked up to Dialpad—or block your caller ID display for one-off calls.

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Set up in minutes

Want to add new users, manage your phone numbers, or port phone numbers? You can do all that easily in literally minutes, right in your online dashboard.

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Desktop and mobile app

With Dialpad, you can make outbound calls from both desktop and mobile apps, which work across iOS, Android, Mac, and PC.

Single Item Card Live call to intl number

+650, +202, +61, +44, you name it

Dialpad’s caller ID services are especially useful for sales teams that do lots of phone outreach. With local presence dialing bundles, you can make sure that sales reps are calling from recognizable area codes, which tends to boost their chances of getting a pickup.

Get started with custom caller ID

With Dialpad, you’re not just getting a business phone system. You get a full-fledged communications platform (with built-in messaging and video meetings)—and every plan comes with the ability to customize your caller ID. Sign up for a 14-day free trial to try it out!

How caller ID supports business operations and initiatives

Dialpad's caller ID feature is available at the Main Company Number, Department, and Individual levels.

When a user places a phone call, identifiers, including the caller's company or department name and the phone number, are sent to the recipient and displayed on their call display or screen as the call arrives.

Spam calls and telemarketers are often listed as unknown or blocked calls. Caller ID identifies these calls so you can screen them or send them to voicemail.

Incoming call from customer service

While people won’t answer a call or text message from an unfamiliar phone number and area code, they will answer a customer service call from a company they know. Dialpad’s Caller ID feature allows you to provide the people you’re calling with important information like company name or department information before they answer the phone.

Caller ID admin features

As a small business phone system, Dialpad provides flexible administrator options for Caller ID. Administrators can enable Caller ID permissions to specific teams and users, allowing them to make calls from different numbers, depending on the reason for the call or who they’re calling.

👉 Dialpad tip:

You can always opt to dial *67 before your recipient's # to block your caller ID or *87 to unblock it.

Want to be able to customize your caller ID?

Sign up for a free 14-day trial to get set up with a virtual phone number and try out Dialpad's caller ID feature for yourself!

FAQs about caller ID

What is the difference between caller ID and CNAM?

To be honest, there’s not much difference. Caller ID is what you get when an incoming caller’s phone number is identified and provided to you. CNAM (Caller ID Name) is when an incoming caller’s phone number is tied to the caller’s name, and provided to you.

Phone companies update CNAM databases. Over time, these two separate functions have pretty much become one and the same.

Does Caller ID cost anything?

Does Caller ID work on all my devices?

What if I don’t want the person I’m calling to see my number?

How do I hide my caller ID?

Can I control which caller ID info teams and individual users have access to?

Will a call recipient see my name with my caller ID info?

Are there any caller ID restrictions?

How do I activate caller ID?

How can administrators control the caller ID feature on Dialpad?

What are some best practices when I'm customizing my caller ID?

Can I customize what my caller ID says for callers?