Call Park

Dialpad's Call Park feature allows you to move incoming calls for your main company number to a parked area where the appropriate members of your team can then pick up the calls from their extensions. This feature makes it easy for businesses to manage incoming calls.

What is Call Parking

Call Park is a feature that allows you to place a call on hold in the cloud so someone else in your organization can retrieve and take the call. 

Businesses receive a lot of calls about a lot of different things, and not all of the calls will come through to the appropriate contact. Oftentimes, the front desk will get calls that are meant for a specific department or person. With Call Park, you can simply move a call to parked status on the Main Company Number and then have the right person pick up the call from their end. This way, customers can get the information they need without being transferred several times or ending up in someone's voicemail. 

Easy to Use

Traditional business phone systems make simple tasks so much more difficult than they need to be. Why does placing someone on hold require pressing three different buttons? Why does transferring a call carry the very real risk of hanging up on a customer even though you’ve done this countless times before?

Call Parking in Dialpad changes that completely. Once you answer a call, all you need to do is click the ‘Park’ button on your screen. The call will then be parked on the Main Company Number, and Dialpad will confirm this with a notification on your screen.

To pick up a call that was parked on your Main Company Number, navigate to your Main Line under Departments, and click ‘Parked’. The call will be there waiting with important information such as caller ID, who parked the call, and how long the call has been parked. From there, click ‘Take Call’, and you’ll be instantly connected to the parked call.

Call Parking with Desk Phones

For businesses using physical desk phones in areas like reception, meeting rooms, or to support a team that doesn’t require an extension for everyone, Call Parking is available with Dialpad. When a call is answered on the Main Company Number on a shared desk or room phone, it can be parked while the person who answered the call finds the appropriate person to handle it.

Frequently Asked Questions

Where are calls parked?

Calls are technically parked on Dialpad servers where they’ll eventually be picked up. For the user, the calls are parked on the Main Line.

How is Call Parking different from Hold?

When you put a caller on hold, they’re still technically connected to your line until you take them off hold or transfer them somewhere else. Call Parking moves that call to a Parking Lot (a shared area) where it can be retrieved by anyone with access to the lot.

What does the caller experience while parked?

The caller will hear your hold music while the call is parked.

How long will a call remain parked for?

Calls will remain parked until someone picks them up or the caller hangs up.

How much does Call Parking cost?

Call Parking is included for free on Pro and Enterprise plans.

How many calls can be parked at a time?

You can have up to one hundred calls parked, per office, at a time.

Which desk phones can I use to park calls?

You can read more about Dialpad’s desk phone compatibility here.

Can a parked call be picked up from a shared desk or room phone?

Yes, parked calls can be picked up from virtually any phone connected to the Dialpad network.

Can a call be picked up from any device?

Yes, Call Parking works on every device that is connected to Dialpad.