Call Parking

Dialpad's Call Parking feature allows you to move incoming calls to a parked area where the appropriate members of your team can then pick up the calls from another extension. This feature makes it easy for businesses to manage incoming calls.

What is Call Parking

Call Parking is a feature that allows you to place a call on hold in the cloud so someone else in your organization can retrieve and take the call.

Businesses receive many calls for various employees, not all of whom have a dedicated direct line. For example, at a warehouse distribution center where employees are busy on a workroom floor, incoming calls for someone might come through the Main Company Number. As the front desk receptionist fields incoming calls and needs to relay to the individual requested by the caller, the receptionist can park the call. Once the individual gets notified, that person can claim the parked call on hold on the Main Company Number and get connected to the caller.

Easy to Use

Traditional business phone systems make simple tasks so much more difficult than they need to be. Why does placing someone on hold require pressing three different buttons? Why does transferring a call carry the very real risk of hanging up on a customer even though you’ve done this countless times before?

Call Parking in Dialpad changes that completely. Once you answer a call, all you need to do is click the ‘Park’ button on your screen. The call will then be parked on the Main Company Number, and Dialpad will confirm this with a notification on your screen.

To pick up a call that was parked on your Main Company Number, navigate to your Main Line under Departments, and click ‘Parked’. The call will be there waiting with important information such as caller ID, who parked the call, and the time it was parked. From there, click ‘Take Call’, and you’ll be instantly connected to the parked call. You can even pick up a parked call from a compatible desk phone by typing in the two-digit extension where the call was parked to.

Call Parking with Desk Phones

For businesses using physical desk phones in areas like reception, meeting rooms, or to support a team that doesn’t require an extension for everyone, Call Parking is available with Dialpad. When a call is answered on the Main Company Number on a shared desk or room phone, it can be parked while the person who answered the call finds the appropriate person to handle it. Call Parking is available with Obi-edition Polycom desk phones.

Frequently Asked Questions

Where are calls parked?

The calls are parked on the Main Line.

How is Call Parking different from Hold?

When you put a caller on hold, they’re still technically connected to your line until you take them off hold or transfer them somewhere else. Call Parking moves that call to a Parking Lot (a shared area) where it can be retrieved by anyone with access to the lot.

What does the caller experience while parked?

The caller will hear your hold music while the call is parked.

How long will a call remain parked for?

Calls will remain parked until someone picks them up or the caller hangs up.

How much does Call Parking cost?

Call Parking is an optional feature available on Pro and Enterprise plans. Reach out to our Support to get this enabled.

How many calls can be parked at a time?

You can have up to one hundred calls parked, per office, at a time.

Which desk phones can I use to park calls?

You can read more about Dialpad’s desk phone compatibility here.

Can a parked call be picked up from a shared desk or room phone?

Yes, parked calls can be picked up from virtually any phone connected to the Dialpad network.

Can a call be picked up from a mobile device?

Yes, Call Parking works on Dialpad mobile apps for Android and iOS.