Resource Library

Work From Anywhere Resource Hub

Find helpful resources and tools to work outside the office

Unified Communications Glossary

Ebooks & Research

Check Out Our Research & eBooks

What does an enterprise organization need in a phone system?

Understand what to look for (and what you don’t need) with this handy checklist. Learn what enterprise organizations need in a business phone system to streamline communication.

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Check Out Our Research & eBooks

Leveraging Contact Center Analytics

This report aims to solve that problem in today’s customer service departments, explaining where and how contact center data can be managed better to improve the consumer’s psychological perception of their interaction with a brand, as well as the quality of service they receive, otherwise known as the customer experience.

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Empower Real Estate Agents with Unified, Cloud-Based Communications

The most effective real estate agents maintain open lines of communication wherever they are. See how an AI-powered, unified communication platform can help your firm save time, hassle, and confusion.

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Webinars

Webinars Trends & Happenings in Tech

Words Matter: What Leaders Can Learn from What Customers Say

Watch this on-demand webinar where we joined an ICMI webinar panel to discuss how contact center leaders can leverage customer insights to improve the overall experience and empower agents.

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Webinars Trends & Happenings in Tech

How to Use AI to Reduce Customer and Employee Churn

This webinar goes behind-the-scenes with the rapid growth of logistics provider ShipEx. Hear how ShipEx used AI to turn a challenge into an opportunity.

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Webinars Trends & Happenings in Tech

Bigger Isn't Always Better: How Smart AutoCare Found A CCaaS Provider That Worked For Them

Smart AutoCare was looking for a CCaaS provider with unique capabilities and flexibility. Hear about their selection criteria and their decision making process.

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Infographics

Spam Calls by the Numbers Infographic

Spam calls can be very costly to businesses, and they have become more and more prevalent in recent years. Check out this infographic to find out more!

Total Economic Impact of Dialpad Infographic

Check out this infographic to see how Dialpad changed the way businesses communicate while making a significant positive impact to their bottom line!

The Future of Voice in Sales Infographic

Dialpad and Deloitte surveyed various sales teams to see how they viewed the role of telephone in their jobs. Check out their findings in this infographic!