Resources library
Stay up to date with the latest in business communications with playbooks, original research, and more.
![Resources library : 1.jpg](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F5AxWyRabOJpRU5M7uhTELp%2F7cf142672d9904a909e9b0b5a1b55d46%2FResources_library___1.jpg&w=1920&q=75)
Templates & checklists
![Switching to Cloud-based Communications: A Blueprint for Healthcare Organizations](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F1278797%2F2fb2409815da1fb064d09fe3261f9620%2Fswitching-to-cloud-based-communications-healthcare-ebook.webp&w=3840&q=75)
Switching to Cloud-based Communications: A Blueprint for Healthcare Organizations
![On-prem vs. Cloud Contact Centers: The Pros & Cons](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F1250925%2F541460103bc02312de0542218e96a652%2FOn-Premises-Vs-Cloud.jpg&w=3840&q=75)
On-prem vs. Cloud Contact Centers: The Pros & Cons
![Checklist: 31 Considerations in a Contact Center RFP](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F1218171%2Fd55a0478b8eb807248b6afb6ab065dd8%2FTop-Considerations-in-a-Contact-Center-RFP.png&w=3840&q=75)
Checklist: 31 Considerations in a Contact Center RFP
![Top UCaaS RFP Considerations Checklist](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F6005605%2F1347ced6e608dea6a4fb504957f018ba%2FTop-UCaaS-RFP-Considerations-Checklist.jpg&w=3840&q=75)
Top UCaaS RFP Considerations Checklist
![Free Follow-up Sales Script Template](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F6013187%2F6cb2d3d85220e8abfb683c033ce91314%2FFree-Follow-up-Sales-Script-Template.jpg&w=3840&q=75)
Free Follow-up Sales Script Template
![Free Discovery Call Template](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F6023744%2Ff28ceed70a48d7ddb212da634cdd5e4b%2FDiscovery-call-template.png&w=3840&q=75)
Free Discovery Call Template
![Free CSAT Survey Templates](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F6048794%2F55480781950fd94edc38cac177ea35bd%2FCSAT-survey-template.png&w=3840&q=75)
Free CSAT Survey Templates
![The Perfect Sales Process Template](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F6063111%2F1b7c2b71dd21a03e7489d7978a46150b%2FSales-process-template.jpg&w=3840&q=75)
The Perfect Sales Process Template
![Free Sales playbook template](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F6063455%2F839635b1180b0a76f0d7f36f8d6abbd4%2FSales-playbook-template.jpg&w=3840&q=75)
Free Sales Playbook Template
![Free Meeting agenda templates](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F6101626%2F2ee615f0c19230d8c0c46c114b8f236b%2FMeetings-agenda-template.jpg&w=3840&q=75)
Free Meeting Agenda Templates
![Sales coaching template](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F7611679%2Fcba54ae1ebf224813072e78171388901%2FSales-coaching-template.png&w=3840&q=75)
The Only Sales Coaching Template You Need
![Sales battle card templates](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F7611678%2Fdf1ae5caea8ff59b136ed02544f5c9cf%2FSales-battle-card-templates.png&w=3840&q=75)
The Only Sales Battle Card Templates You Need
Playbooks & guides
![Hero big book of ai use cases for businesses](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F7119418%2Fe450c2f3766cee4609e77ab3a2d7a605%2Fhero_big-book-of-ai-use-cases-for-businesses.png&w=3840&q=75)
AI Use Cases for Businesses
![The Big Book of AI Use Cases for Law Firms hero image](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F6991085%2F191c250db5d5ef17c345373cfc93f3bc%2FThe-Big-Book-of-AI-Use-Cases-for-Law-Firms.png&w=3840&q=75)
AI Use Cases for Law Firms
![AI Use Cases for Healthcare Practices A Guide hero](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F7060256%2F40a68ca17cc5b4b4da1d96b273e48dda%2FAI-Use-Cases-for-Healthcare-Practices-A-Guide-hero.jpg&w=3840&q=75)
AI Use Cases for Healthcare Practices
![Hero LP Using AI in Your Business](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F7119470%2Fa41035b8d140ddb68497500246dfa1af%2FHero_LP-Using-AI-in-Your-Business.png&w=3840&q=75)
The AI Compliance Guide
![The Contact Center Playbook 1.0: A Practitioner's Guide](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F1278793%2F5612d45214d4f475e7580deb481d2bba%2Fcontact-center-playbook-v1.webp&w=3840&q=75)
The Contact Center Playbook 1.0: A Practitioner's Guide
![The Contact Center Playbook 2.0: A Practitioner's Guide](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F5777382%2F6313078f7e01957b412eed93ede69f3f%2FContact-center-playbook-v2.png&w=1200&q=75)
The Contact Center Playbook 2.0: Updated
![The Hybrid Work Playbook 2.0](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F5777381%2F874831ca495ffd4322a11b0ea4bd3eb5%2FHybrid-work-playbook-V2.png&w=1080&q=75)
The Hybrid Work Playbook 2.0
![Contact Center Buyers Guide grid image](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F6814057%2Fdb78f7df730bb20ab56f140e12273808%2FContact-Center-Buyers-Guide-grid.png&w=3840&q=75)
The Contact Center Buyer’s Guide
![How to Staff a Real Estate Contact Center](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F1492178%2F0fd42840b102bd84b0e5f92c5292c47c%2FContact-center-staffing-for-real-estate-companies.jpg&w=1200&q=75)
How to Staff a Real Estate Contact Center
![The CIO Playbook: Lessons from 12 CIOs](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F1235067%2Ffad37e81d48389c65c167db6010cd09a%2FCIO-Playbook.jpg&w=3840&q=75)
The CIO Playbook: Lessons from 12 CIOs
![Setting Up a Higher Ed Contact Center](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F1276560%2F67a2663e34d336ff4b011f9efb50a0b9%2FSetting-Up-a-Higher-Ed-Contact-Center.jpeg&w=3840&q=75)
Setting Up a Higher Ed Contact Center
![UCaaS: Why CIOs are Thinking about Switching from On-premises to Cloud Communications](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F3266032%2Fdd68368a846889a1fa11bf8c1770721f%2Ffrom-on-prem-to-cloud.png&w=3840&q=75)
UCaaS: Why CIOs are Thinking about Switching from On-premises to Cloud Communications
![The Car Dealership Communications Playbook](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F3276663%2Fdd4bb8bc74899df9703741e51d70b019%2FThe-Car-Dealership-Communications-Playbook.png&w=3840&q=75)
Car Dealership Communications Playbook
![A playbook on how to sell from anywhere](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F6290867%2F4249ae3483c0946923346e8c008b4079%2FSell-from-Anywhere-playbook.jpg&w=3840&q=75)
The Sell-from-anywhere Playbook
![How to Optimize a Shipping & Logistics Contact Center image](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F1276556%2F22eda19ae164fa41168074c9ed1a51c4%2Fhow-to-optimize-shipping-logistics-contact-center.jpeg&w=3840&q=75)
How to Optimize a Shipping & Logistics Contact Center
![Switching From One Cloud Contact Center to Another: A Guide](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F1251995%2F68dfcf63df49fedbfccb9fff80f55b8a%2FSwitching-From-One-Cloud-Contact-Center-to-another-image.jpg&w=3840&q=75)
Switching From One Cloud Contact Center to Another: A Guide
![Your Guide to AI powered Insights header](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F7279528%2F03cafc637c66ab3763e029b1fdb0f68f%2FYour-Guide-to-AI-powered-Insights-header.jpg&w=3840&q=75)
The Ai CSAT Guide
![Hero image of The CC Os Guide to AI](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F7298571%2Fe41b5cea345821396fafc72c2ca40c77%2FHero-image-of-The-CCOs-Guide-to-AI.jpg&w=3840&q=75)
The CCOs’ Guide to AI
![The CRO Playbook hero image](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F7310417%2F330ec5bb7a6640ac290dd125562bd5a6%2FThe-CRO-Playbook-hero-image.jpg&w=3840&q=75)
The CRO Playbook
![How to build a high impact sales org](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F7406099%2Fbe087f39565cc41ecba83c2c4f164035%2FHow-to-build-a-high-impact-sales-org.png&w=3840&q=75)
How to Build a High-impact Sales Org
![The Omnichannel Contact Center Guide](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F7406100%2Fe8374e8b5d10f44b2d55f54bfd3e7987%2FThe-Omnichannel-Contact-Center-Guide.jpg&w=3840&q=75)
The Omnichannel Contact Center Guide
![The Value of TrueCaaS playbook cover](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F4197214%2F49476add2d8347b777cae7d2ab7d7768%2FThe-Value-of-TrueCaaS-playbook-cover-image.jpg&w=3840&q=75)
TrueCaaS: Switch to Ai-Powered Communication
![Getting the most out of Large Language Models hero image](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F7727256%2Fac003868045a23be9f015bd82f782fea%2FGetting-the-most-out-of-Large-Language-Models-hero-image.jpg&w=3840&q=75)
Security and compliance for LLMs
Research & reports
![Secrets to a successful ao strategy 2024 constellation research](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F8323883%2Fbd9b5a611f5cdd2f873ac74167216284%2Fsecrets-to-a-successful-ao-strategy-2024-constellation-research.jpg&w=3840&q=75)
Secrets to a Successful AI Strategy
![G2 Report: The Best VoIP Providers](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F1492179%2Faeaf06ea01c202f433f3e3600e34436f%2FG2-report-best-voip-providers.jpg&w=1200&q=75)
G2 Report: The Best VoIP Providers
![State of Video Conferencing in 2022 Report](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F1145729%2F968db9782f148f0dea98c627c84a356c%2Fvideo-conferencing-2022-report.jpg&w=3840&q=75)
State of Video Conferencing in 2022 Report
![State of AI in Customer Service Report 2022](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F1603973%2F3da19e0c653b60744dcceb6e7b6a6ec8%2Fai-customer-service-report-2022.jpg&w=3840&q=75)
State of AI in Customer Service Report 2022
![State of the Hybrid Workplace](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F5848071%2Fb356fa7f15de70a7e7b9cbe57fe758a1%2Fstate-of-hybrid-workplace-report.jpeg&w=1920&q=75)
State of the Hybrid Workplace
![State of ai at work ebook cover](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F7548100%2F85846292f6a5c374dc671262fec8dc03%2Fstate-of-ai-at-work-ebook-cover.jpg&w=3840&q=75)
State of AI at Work in 2023
Product Content
![The Total Economic Impact of Dialpad Ai Contact Center grid image](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F8032765%2Fd8468f4718da74b0f8b970b71f3152cd%2FThe-Total-Economic-Impact-of-Dialpad-Ai-Contact-Center-grid-image.jpg&w=1200&q=75)
Dialpad drove 381% ROI in Forrester Total Economic Impact™ Analysis
![Dialpad Ai Sales Helps You Close Deals and Smash Quotas](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F5933598%2F75aca13328d9bbad034aa91dacbb3b4c%2FDialpad-Ai-Sales-helps-you-close-deals-and-smash-quotas.jpg&w=3840&q=75)
Dialpad Ai Sales Helps You Close Deals and Smash Quotas
![Dialpad Ai Voice Brochure - Product Content](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F6005604%2Fff8cd7eeaeb792ae84496fe37a4cf566%2FDialpad-Ai-Voice-brochure.jpg&w=3840&q=75)
Dialpad Ai Voice Brochure
![Dialpad + Health Industry Brochure - Product Content](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F6005603%2Ff1671fad997f4a4fa4cc6b506e8a21d0%2FDialpad-Health-Industry-brochure.jpg&w=3840&q=75)
Dialpad + Health Industry Brochure
![Dialpad Automotive Industry brochure](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F6005602%2Fc362cfd722b48a1f356ef4a38663da3a%2FDialpad-Automotive-Industry-brochure.jpg&w=3840&q=75)
Dialpad + Automotive Industry Brochure
![Dialpad + MS Teams Brochure](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F2150243%2F31dac3adc7f78c7b5c20b485ae435c0a%2FDialpad-MS-teams-one-pager.png&w=3840&q=75)
Dialpad + MS Teams Brochure
![Dialpad For Support Teams: A Better CX](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F6048819%2F33c1ae8f8e682b40476142137d2a969b%2FDialpad-for-Support-teams.jpg&w=3840&q=75)
Dialpad For Support Teams: A Better CX
![Dialpad For Sales Teams: Close More Deals](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F6048808%2F83331a4fa6034b7f0c18671b5e7c0f64%2FDialpad-for-Sales.jpg&w=3840&q=75)
Dialpad For Sales Teams: Close More Deals
![The Microsoft Teams + Dialpad One-pager](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F2160396%2F0b9e1fa5cecde9ad4ee0350b56de8d50%2FMS-Teams-Dialpad-one-pager-hero-image.png&w=1920&q=75)
The Microsoft Teams + Dialpad One-pager
![How Dialpad Empowers Every User at Your Org](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F5919154%2F83a79ae754fd0b35b806a252c2840bad%2FDialpad-for-every-user-hero-image.jpg&w=3840&q=75)
How Dialpad Empowers Every User at Your Org
![Dialpad-Salesforce Integration Guide](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F6064345%2Fe7e2841f65207eda3038c3eec31666c9%2FDialpad-Salesforce-Integration-Guide-hero-image.png&w=3840&q=75)
Dialpad-Salesforce Integration Guide
![Boost acceptance rates with Dialpad platform hero image](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F7517160%2F507e0d84f955fd3b9b89df7b8595715c%2FBoost-acceptance-rates-with-Dialpad-platform-hero-image.png&w=3840&q=75)
Dialpad for Recruiting
Comparisons
![G2 Review Dialpad vs Ring Central CC](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F7275380%2Fa97f9ca12dba34ade2235260eef1e115%2FG2-Review-Dialpad-vs-RingCentral-CC.png&w=3840&q=75)
Dialpad Ai Contact Center vs RingCentral Contact Center
![G2 Review Dialpad vs Genesys](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F7275379%2Feea0030e42169e510af9661c0cc71cda%2FG2-Review-Dialpad-vs-Genesys.png&w=3840&q=75)
Dialpad Ai Contact Center vs Genesys
![G2 Review Dialpad vs Talk Desk](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F7275382%2F1bb758bc8e17e6da254985dcc92f9cce%2FG2-Review-Dialpad-vs-TalkDesk.png&w=3840&q=75)
Dialpad Ai Contact Center vs Talkdesk
![G2 Review Dialpad vs Zoom](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F7275384%2F8ea0f7e370c6f77f36d41df92acfd772%2FG2-Review-Dialpad-vs-Zoom.png&w=3840&q=75)
Dialpad Ai Voice vs Zoom
![G2 Review Dialpad vs Ring Central](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F7275381%2F9be261c3d45b1691630548f077d0230b%2FG2-Review-Dialpad-vs-RingCentral.png&w=3840&q=75)
Dialpad Ai Voice vs RingCentral MVP
![G2 Review Dialpad vs Avaya](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F7367906%2Fe89b8fe7f173ff83d3d62b783b6c2ebf%2FG2-Review-Dialpad-vs-Avaya.png&w=3840&q=75)
Dialpad Ai Voice vs Avaya UCaaS
![G2 Review Dialpad vs Vonage](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F7275383%2F9e46bd1a72f87358d737cb6e5cb3b12f%2FG2-Review-Dialpad-vs-Vonage.png&w=3840&q=75)
Dialpad Ai Voice vs Vonage
![G2 Review Dialpad vs 8x8](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F7275378%2F4c41e347de2d999d98c4cbcdff1fb32e%2FG2-Review-Dialpad-vs-8x8.png&w=3840&q=75)
Dialpad Ai Voice vs 8x8 X Series
![G2 Review Dialpad vs Grasshopper](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F7367908%2F66803ce7c25118e52cbe2c1d78dd57f1%2FG2-Review-Dialpad-vs-Grasshopper.png&w=3840&q=75)
Dialpad Ai Voice vs Grasshopper
![G2 Review Dialpad vs Mitel](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F7367910%2Fd3f2cab2366c46a6f8915b264d97e7e4%2FG2-Review-Dialpad-vs-Mitel.png&w=3840&q=75)
Dialpad Ai Voice vs Mitel MiCloud Connect
![G2 Review Dialpad vs Ooma](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F7367912%2F58febca85800ba9a7a57b5777b70af45%2FG2-Review-Dialpad-vs-Ooma.png&w=3840&q=75)
Dialpad Ai Voice vs Ooma Office
Videos
![Sheila Mc Gee Smith resource page image](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F7158913%2F9331b876892d6790c2bc2eb0f3b53903%2FSheila-McGee-Smith-resource-page-image.jpg&w=1200&q=75)
LemonBrew: Customer Insights with Sheila McGee-Smith
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