Resources library
Stay up to date with the latest in business communications with playbooks, original research, and more.

Templates & checklists

Switching to Cloud-based Communications: A Blueprint for Healthcare Organizations

On-prem vs. Cloud Contact Centers: The Pros & Cons

Checklist: 31 Considerations in a Contact Center RFP

Top UCaaS RFP Considerations Checklist

Free Follow-up Sales Script Template

Free Discovery Call Template

Free CSAT Survey Templates

The Perfect Sales Process Template

Free Sales Playbook Template

Free Meeting Agenda Templates

The Only Sales Coaching Template You Need

The Only Sales Battle Card Templates You Need
Playbooks & guides

Mastering Adherence: Unlocking Efficiency in Your Contact Center

The Secret to Running a High-performing Contact Center

Contact Center for Dummies

AI Use Cases for Businesses

AI Use Cases for Law Firms

AI Use Cases for Healthcare Practices

The AI Compliance Guide

The Contact Center Playbook 1.0: A Practitioner's Guide

The Contact Center Playbook 2.0: Updated

The Hybrid Work Playbook 2.0

The Contact Center Buyer’s Guide

How to Staff a Real Estate Contact Center

The CIO Playbook: Lessons from 12 CIOs

Setting Up a Higher Ed Contact Center

UCaaS: Why CIOs are Thinking about Switching from On-premises to Cloud Communications

Car Dealership Communications Playbook

The Sell-from-anywhere Playbook

How to Optimize a Shipping & Logistics Contact Center

Switching From One Cloud Contact Center to Another: A Guide

The Ai CSAT Guide

The CCOs’ Guide to AI

The CRO Playbook

How to Build a High-impact Sales Org

The Omnichannel Contact Center Guide

TrueCaaS: Switch to Ai-Powered Communication

Security and compliance for LLMs
Research & reports

The Impact of Evolving Work Environments on Contact Center Platform Requirements

Secrets to a Successful AI Strategy

G2 Report: The Best VoIP Providers

State of AI at Work in 2023

State of Video Conferencing in 2022 Report

State of AI in Customer Service Report 2022

State of the Hybrid Workplace
Product Content

Dialpad drove 381% ROI in Forrester Total Economic Impact™ Analysis

Dialpad Sell Helps You Close Deals and Smash Quotas

Dialpad Connect Brochure

Dialpad + Health Industry Brochure

Dialpad + Automotive Industry Brochure

Dialpad For Support Teams: A Better CX

Dialpad For Sales Teams: Close More Deals

The Microsoft Teams + Dialpad One-pager

How Dialpad Empowers Every User at Your Org

Dialpad-Salesforce Integration Guide

Dialpad for Recruiting
Comparisons

Dialpad Support vs RingCentral Contact Center

Dialpad Support vs Genesys

Dialpad Connect vs RingCentral MVP

Dialpad Connect vs Vonage

Dialpad Connect vs 8x8 X Series

Dialpad Connect vs Grasshopper

Dialpad Connect vs Mitel MiCloud Connect

Dialpad Connect vs Ooma Office
Videos

LemonBrew: Customer Insights with Sheila McGee-Smith
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