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Stay up to date with the latest in business communications with playbooks, analyst reports, Dialpad Research, and more.

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Templates & checklists

Cloud based communications healthcate ebook hero image

Switching to Cloud-based Communications: A Blueprint for Healthcare Organizations

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Using AI in Business Communications: A Legal Compliance Guide for Non-lawyers

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How to Optimize a Contact Center for Shipping & Logistics

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On-prem vs. Cloud Contact Centers: The Pros & Cons

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Switching From One Cloud Contact Center to Another: A Guide

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Checklist: 31 Considerations in a Contact Center RFP

Playbooks & guides

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The contact center playbook: a practitioner's guide

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The hybrid work playbook

Contact center staffing for real estate and property management companies

How to staff a contact center for real estate businesses

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The CIO playbook: lessons from 12 CIOs across industries

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Microsoft Teams + Dialpad

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Setting Up a Contact Center for Educational Institutions

Research & reports

How exactly can AI give contact center agents superpowers

How exactly can AI give contact center agents superpowers?

Frost Sullivan Contact Center Buyers Guide

Frost & Sullivan Contact Center Buyer’s Guide

SPARK Matrix named Dialpad C Caa S Leader

SPARK Matrix named Dialpad CCaaS Leader

How AI Improves Agent Productivity and Service Quality

How AI Improves Agent Productivity and Service Quality

Crazy Contact Center Predictions for 2022

Crazy Contact Center Predictions for 2022

2021 Worldwide U Caa S Providers for Enterprise

2021 Worldwide UCaaS Providers for Enterprise

Dialpad Recognized as a Major Player in the IDC Market Scape

Dialpad Recognized as a Major Player in the IDC MarketScape: Worldwide UCaaS Service Providers for SMB 2021 Vendor Assessment

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Why businesses need to merge your customer and employee experiences

Dialpad is a 1 Vo IP leader with 700 5 star reviews

G2 Report: The Best VoIP Providers

Video conferencing ebook

State of Video Conferencing in 2022 Report

Ai customer service report

State of AI in Customer Service Report 2022