Resource Library

Work From Anywhere Resource Hub

Find helpful resources and tools to work outside the office

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The Contact Center Playbook

If your team is putting together its first contact center, or overhauling your existing one, this playbook breaks down everything you’ll need to know.

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Check Out Our Research & eBooks

Switching to Cloud-based Communications: A Blueprint for Healthcare Organizations

With the push to remote healthcare, on-premises communication hardware isn't cutting it anymore. It’s time to switch to the cloud—learn how in this guide.

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Webinars Trends & Happenings in Tech

Pipeline Strategies for Finishing the Year Strong

Watch as Dialpad, Mixmax, and Qwilr for a new sales-focused webinar: “Pipeline Strategies for Finishing 2021 Strong."

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Unified Communications Glossary

Find out what these UCaaS jargons mean

Ebooks & Research

Check Out Our Research & eBooks

The Contact Center Playbook

If your team is putting together its first contact center, or overhauling your existing one, this playbook breaks down everything you’ll need to know.

Download now

Check Out Our Research & eBooks

Switching to Cloud-based Communications: A Blueprint for Healthcare Organizations

With the push to remote healthcare, on-premises communication hardware isn't cutting it anymore. It’s time to switch to the cloud—learn how in this guide.

Download now

Check Out Our Research & eBooks

How Artificial Intelligence is Redefining the Contact Center

Learn about the best applications for AI within your contact center in this visual whitepaper from Frost & Sullivan.

Download now
See more ebooks & research

Webinars

Webinars Trends & Happenings in Tech

Pipeline Strategies for Finishing the Year Strong

Watch as Dialpad, Mixmax, and Qwilr for a new sales-focused webinar: “Pipeline Strategies for Finishing 2021 Strong."

WATCH NOW

Webinars Trends & Happenings in Tech

The Evolution of the Contact Center

This webinar brings together contact center experts from Dialpad, Intercom, and CareLinx to discuss the evolution of the contact center, what changes are here to stay, and predictions for the future.

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Webinars Trends & Happenings in Tech

5 Customer Service KPIs That Matter And How To Track Them

Watch this on-demand webinar with the CX Network as Dialpad's VP of Customer Success discusses the five most important customer service KPIs every contact center should be focusing on.

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Infographics

Spam Calls by the Numbers Infographic

Spam calls can be very costly to businesses, and they have become more and more prevalent in recent years. Check out this infographic to find out more!

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Total Economic Impact of Dialpad Infographic

Check out this infographic to see how Dialpad changed the way businesses communicate while making a significant positive impact to their bottom line!

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The Future of Voice in Sales Infographic

Dialpad and Deloitte surveyed various sales teams to see how they viewed the role of telephone in their jobs. Check out their findings in this infographic!

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How to Videos

How To Videos Using Advanced Features

Manage Office Settings

Take a quick look at the different Office settings Admins have control over.

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How To Videos Using Advanced Features

Add Call Credits to your Office

Learn how to quickly and easily add call credits to your Office's account.

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How To Videos Using Advanced Features

Managing your Contacts in Dialpad

Ditch the app swapping and learn how to easily pull up and manage your contacts straight in Dialpad.

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