Resource Library

Trending

Check Out Our Research & eBooks

Contact Center Tips for Managers: Part 2

Building on lessons learned from part one, this part two guide will highlight some ways to customize and scale your training and coaching efforts for agents no matter where they're located.

Learn More

Check Out Our Research & eBooks

Contact Center Tips for Managers: Part 1

If you're responsible for deploying and managing your team's contact center, our best practice guide is here to help with tips on call routing, hold queue settings, and setting up CSAT surveys.

Learn More

Check Out Our Research & eBooks

Contact Center Tips for Agents: Part 2

Building on lessons learned from part one, this part two guide will highlight how to leverage features like integrations and real-time recommendations to get the full picture of your customer and the context behind their call.

Learn More

Unified Communications Glossary

Find out what these UCaaS jargons mean

Ebooks & Research

Check Out Our Research & eBooks

Contact Center Tips for Managers: Part 2

Building on lessons learned from part one, this part two guide will highlight some ways to customize and scale your training and coaching efforts for agents no matter where they're located.

Learn More

Check Out Our Research & eBooks

Contact Center Tips for Managers: Part 1

If you're responsible for deploying and managing your team's contact center, our best practice guide is here to help with tips on call routing, hold queue settings, and setting up CSAT surveys.

Learn More

Check Out Our Research & eBooks

Contact Center Tips for Agents: Part 2

Building on lessons learned from part one, this part two guide will highlight how to leverage features like integrations and real-time recommendations to get the full picture of your customer and the context behind their call.

Learn More
See more ebooks & research

Webinars

Webinars Trends & Happenings in Tech

Your Guide to Coaching through the End of the Quarter

Watch Clari and Dialpad's on-demand webinar to learn how to leverage activity data to identify risks and opportunities in your pipeline.

WATCH NOW

Webinars Trends & Happenings in Tech

Now Dialing: JumpCrew

Watch this on-demand webinar to learn how JumpCrew ramped 100 reps in 100 days with a robust sales training program built on call transcripts and analytics.

WATCH NOW

Webinars Trends & Happenings in Tech

How to Scale Your Coaching Efforts to Build a World Class Sales Team

Watch this on-demand webinar to get the 5 tips for scaling your coaching to build a world class sales team.

WATCH NOW
See more Webinars

Infographics

Spam Calls by the Numbers Infographic

Spam calls can be very costly to businesses, and they have become more and more prevalent in recent years. Check out this infographic to find out more!

Read more

Total Economic Impact of Dialpad Infographic

Check out this infographic to see how Dialpad changed the way businesses communicate while making a significant positive impact to their bottom line!

Read more

The Future of Voice in Sales Infographic

Dialpad and Deloitte surveyed various sales teams to see how they viewed the role of telephone in their jobs. Check out their findings in this infographic!

Read more

How to Videos

How To Videos Using Advanced Features

Manage Office Settings

Take a quick look at the different Office settings Admins have control over.

WATCH NOW

How To Videos Using Advanced Features

Add Call Credits to your Office

Learn how to quickly and easily add call credits to your Office's account.

WATCH NOW

How To Videos Using Advanced Features

Managing your Contacts in Dialpad

Ditch the app swapping and learn how to easily pull up and manage your contacts straight in Dialpad.

WATCH NOW
See more how to videos