Resources library
Stay up to date with the latest in business communications with playbooks, original research, and more.
Templates & checklists
Switching to Cloud-based Communications: A Blueprint for Healthcare Organizations
On-prem vs. Cloud Contact Centers: The Pros & Cons
Checklist: 31 Considerations in a Contact Center RFP
Top UCaaS RFP Considerations Checklist
Free Follow-up Sales Script Template
Free Discovery Call Template
Free CSAT Survey Templates
The Perfect Sales Process Template
Free Sales Playbook Template
Free Meeting Agenda Templates
The Only Sales Coaching Template You Need
The Only Sales Battle Card Templates You Need
Playbooks & guides
Rethinking contact center KPIs in the age of Ai
State of the contact center 2025: Embracing an Ai-powered customer experience
Mastering Adherence: Unlocking Efficiency in Your Contact Center
The Secret to Running a High-performing Contact Center
Contact Center for Dummies
AI Use Cases for Businesses
AI Use Cases for Law Firms
AI Use Cases for Healthcare Practices
The AI Compliance Guide
The Contact Center Playbook 1.0: A Practitioner's Guide
The Contact Center Playbook 2.0: Updated
The Hybrid Work Playbook 2.0
The Contact Center Buyer’s Guide
How to Staff a Real Estate Contact Center
The CIO Playbook: Lessons from 12 CIOs
Setting Up a Higher Ed Contact Center
UCaaS: Why CIOs are Thinking about Switching from On-premises to Cloud Communications
Car Dealership Communications Playbook
The Sell-from-anywhere Playbook
How to Optimize a Shipping & Logistics Contact Center
Switching From One Cloud Contact Center to Another: A Guide
The Ai CSAT Guide
The CCOs’ Guide to AI
The CRO Playbook
How to Build a High-impact Sales Org
The Omnichannel Contact Center Guide
TrueCaaS: Switch to Ai-Powered Communication
Security and compliance for LLMs
Research & reports
Gartner® Voice of the Customer for Contact Center as a Service (CCaaS)
IDC MarketScape: Dialpad Named a Major Player in 2024
The Ai Flywheel: How Ai is reinventing business communications
GigaOm Radar™ names Dialpad a CCaaS Leader & Outperformer
The Impact of Evolving Work Environments on Contact Center Platform Requirements
Secrets to a Successful AI Strategy
G2 Report: The Best VoIP Providers
State of AI at Work in 2023
State of Video Conferencing in 2022 Report
State of AI in Customer Service Report 2022
State of the Hybrid Workplace
Product Content
Dialpad drove 381% ROI in Forrester Total Economic Impact™ Analysis
Dialpad Sell Helps You Close Deals and Smash Quotas
Dialpad Connect Brochure
Dialpad + Health Industry Brochure
Dialpad + Automotive Industry Brochure
Dialpad For Support Teams: A Better CX
Dialpad For Sales Teams: Close More Deals
The Microsoft Teams + Dialpad One-pager
How Dialpad Empowers Every User at Your Org
Dialpad-Salesforce Integration Guide
Dialpad for Recruiting
Comparisons
Dialpad Support vs RingCentral Contact Center
Dialpad Support vs Genesys
Dialpad Connect vs RingCentral MVP
Dialpad Connect vs Vonage
Dialpad Connect vs 8x8 X Series
Dialpad Connect vs Grasshopper
Dialpad Connect vs Mitel MiCloud Connect
Dialpad Connect vs Ooma Office
Videos
LemonBrew: Customer Insights with Sheila McGee-Smith
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