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Virtual phone number

What is a virtual phone number? Find out what you can do with a business phone number that isn’t tied to physical phone lines. Get a virtual phone number included with Dialpad's AI-powered collaboration platform in just minutes with a free trial. Try it now!

These days, businesses need to be super flexible. Many are moving to a remote or hybrid work environment, and whether you need a phone number for your business or your employees who are now working from home, it isn’t always possible (or even desirable) to get phone numbers with the local telecom companies.

Plus, if you have employees who want to work in more remote places, there might not even always be landlines there.

So how can your business go remote—while still being accessible to your customers and prospects (and each other) over the phone? Virtual phone numbers, of course. And yes, you can get these with local area codes.

We’ll walk you through what virtual telephone numbers are, how they work, and how to get one for your business or for work in literally just a few minutes. But first...

What is a virtual phone number?

A virtual phone number is a number linked to an online account with a provider, as opposed to a specific location. It’s sometimes called a softphone or a virtual landline.

Old school telephony systems tend to use an analog setup with desk phones, and numbers are linked to local PBX exchanges / phone lines.

On the other hand, you can get virtual business phone numbers from a VoIP provider (Voice over Internet Protocol, which is essentially a technology that lets you make virtual phone calls over your data or Wi-Fi—basically any kind of Internet connection) and use those numbers to make and receive calls.

People calling you on a virtual number won’t be able to tell the difference—to them, it’ll be as if they’re just calling a regular ol’ telephone number.

You can also get these virtual phone numbers on your desk phone or mobile, which makes them very flexible and ideal for employees (like salespeople) who need to make a lot of business calls from their personal mobile phones while on the go.

How to get a virtual phone number for your business in 2 easy steps

1. Sign up for a free 14-day trial at (Fun fact: Dialpad was built by the folks behind Google Voice.) You can sign up with your Google or Microsoft 365 account to speed things up even more, but it takes just a few minutes.

2. That’s pretty much it. You can pick a virtual business phone number in step 2. Signing up for Dialpad's AI-powered collaboration platform also gives you a virtual phone system—definitely take it for a spin over your 14-day trial and try it out. If it’s not for you, you can close your account at the end of the trial.

Get a virtual phone number in minutes

Sign up for a free trial of Dialpad to get set up with a virtual number for your business and start making calls in just minutes. Or, take a self-guided interactive tour of the app first!

Why get a virtual business phone number with Dialpad?

Dialpad’s Ai Voice plan starts at just $15 per user per month, but even the least expensive version comes with:

  • The virtual phone number

  • Unlimited calling in the US and Canada

  • Unified communications features that lets you have video meetings and send instant and SMS messages

  • Unlimited call recordings

  • Other business essentials like custom voicemail greetings, an auto-attendant, call forwarding service, custom outside-of-business-hours call routing, and more

Better call pickup rates for your outbound efforts

One of the major benefits of a phone number online is that it can give your business a local presence—without the need for having a physical one. You’ll be able to register a local number on third-party company directory websites like Google My Business, even if you don’t technically have an office in the area that relates to the local area code.

If your business makes a fair amount of outbound business calls to prospects, you or your reps usually have a much better chance of people picking up your call if the caller ID shows a local phone number.

You can use it across different devices

With traditional phone numbers, you usually have one number per physical phone. With virtual phone numbers and more modern business phone systems (like Dialpad), you can make and receive calls on a digital phone number using your mobile phone, desk phone, or even computer.

No more being stuck to your desk to have phone calls. Need to run errands in the middle of the workday or pick up your kids? Dialpad’s app lets you make sure that anyone dialing your virtual business number will ring your mobile phone.

You don’t need two phones anymore

With the mobile (or “softphone”) app, what that also means is you can get a virtual phone number on your personal mobile phone. For example, if you run a plumbing or home services business, you can have your virtual business phone number on your personal mobile phone so that your clients can reach you throughout the day—without having to carry two phones, and without customers calling your personal number.

It’s cheaper

Physical landlines require an initial fee for all of your equipment because you’re basically building a mini telephone exchange in your office. You’ll also likely have to pay rental fees, maintenance fees, and fees for extra lines when your business is ready to expand. Ouch.

With Dialpad, you don’t have to pay any of these fees, and there aren’t really any costs beyond the price of your monthly or annual plan. If you need to add more (or remove) users, you can easily do that in your online account, which means you’re only paying for what you need.

What you get with a virtual number from Dialpad

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Truly unified communications

Even with Dialpad's most basic plan, you get a robust collaboration platform that includes phone calls, video meetings, and instant + SMS messaging, all in one desktop and mobile app.

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Plays nice with any device

One of the best things about Dialpad is that you can use its softphone app on any device. Whether your personal cell phone is an iPhone or Android—or even if you’re using PC or Mac—Dialpad works on all of them (yes, even iOS devices like iPads). Plus, Dialpad's call flip feature lets you flip a phone call from your computer seamlessly to your phone (and vice versa) without dropping the call!

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Real-time transcriptions

Dialpad's industry-leading artificial intelligence, called Dialpad Ai, is built by our own team from the ground up. What does it do? Not only does it transcribe calls—in real time—it also helps contact center teams in particular with Real-time Assist (RTA) cards and keyword tracking in conversations.

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Easy call forwarding

Forward your phone calls to your cell phone, your colleague, another department, or even a landline. With Dialpad, you get a maximum of five call forwarding numbers.

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Customizable call routing

No more waiting for an IT team to change your settings. With Dialpad, you can make changes to your IVR and routing on your own, in minutes, right in your online dashboard. Round robin? Skills-based routing? Set it up however you like!

How much does getting a virtual phone number with Dialpad cost?

If you’re looking for a virtual business phone number, you can get that with any of the three pricing plans for Dialpad Ai Voice.





Starts at $15 per user per month

Starts at $25 per user per month

Custom pricing for larger businesses and more complicated needs

Virtual number?

✅ Includes 1 local virtual phone number per user

✅ Includes 1 local virtual phone number per user

✅ Includes 1 local virtual phone number per user

Additional numbers?

✅ Local or international virtual numbers

✅ Local or international virtual numbers

Porting numbers?

✅ Local and toll-free porting if you need it

✅ Local and toll-free porting if you need it

✅ Local and toll-free porting if you need it

Unlimited inbound and outbound calls within the US and Canada?

SMS/MMS text messaging in the US and Canada

Virtual phone number with area codes for local presence

Here are the area codes you can get a number for with Dialpad:

Western US

Arizona479, 480, 501, 870
California213, 279, 310, 323, 341, 415, 442, 510, 619, 628, 650, 760, 805, 840, 858, 909, 925 (to name a few)
Colorado303, 719, 720, 970


208, 986


Nevada702, 725, 775
New Mexico505, 575
Oregon503, 541, 971, 458
Utah435, 801, 385
Washington206, 253, 360, 425, 509, 564

Midwestern US

Illinois217, 224, 309, 312, 331, 618, 630, 708, 773, 779, 815, 847, 872
Indiana219, 260, 317, 574, 765, 812, 930
Iowa319, 515, 563, 641, 712
Kansas316, 620, 785, 913
Michigan231, 248, 269, 313, 517, 586, 616, 734, 810, 906, 947, 989, 679


218, 320, 507, 612, 651, 763, 952


314, 417, 573, 636, 660, 816
Nebraska308, 402, 531
North Dakota701
Ohio216, 234, 326, 330, 380, 419, 440, 513, 567, 614, 740, 937, 220
South Dakota605
262, 414, 608, 534, 715, 920, 274

Northeastern US

Connecticut203, 860, 475, 959
Massachusetts339, 351, 413, 508, 617, 774, 781, 857, 978
New Hampshire603
New Jersey201, 551, 609, 640, 732, 848, 856, 862, 908, 973

New York

212, 315, 332, 347, 516, 518, 585, 607, 631, 646, 680, 716, 718, 838, 845, 914, 917, 929, 934

Rhode Island

Pennsylvania215, 223, 267, 272, 412, 484, 570, 610, 717, 724, 814, 878

Southern US


205, 251, 256, 334, 938


479, 501, 870




239, 305, 321, 352, 386, 407, 561, 686, 727, 754, 772, 786, 813, 850, 863, 904, 941, 954


229, 404, 470, 478, 678, 706, 762, 770, 912


270, 364, 502, 606, 859


225, 318, 337, 504, 985


240, 301, 410, 443, 667


228, 601, 662, 769

North Carolina

252, 336, 704, 743, 828, 910, 919, 980, 984


405, 580, 918, 539

South Carolina

803, 843, 854, 864


423, 615, 629, 731, 865, 901, 931


210, 214, 254, 281, 325, 346, 361, 409, 430, 432, 469, 512, 682, 713, 726, 737, 806, 817, 830, 832, 903, 915, 936, 940, 956, 972, 979


276, 434, 540, 571, 703, 757, 804

West Virginia

304, 681

Washington D.C.


Need a virtual phone number to handle outbound and incoming calls?

Get one in just a few minutes. Sign up for a 14-day free trial of Dialpad to try it out! Or, take a self-guided product tour to play around with the app first!

FAQs about virtual phone numbers

Are virtual phone numbers safe?

Yes, phone numbers online can be safer than analog telephone lines, but as a rule, make sure to check your provider’s security certificates before you invest.

For example, Dialpad has robust security standards and is a member of the Cloud Security Alliance (CSA) and the Security, Trust and Assurance Registry (STAR).

Can you have toll-free virtual phone numbers?

How can I get voicemail with a virtual phone number?

Can my business have multiple virtual phone numbers?

Are local calls free with virtual phone numbers?

How do I set call forwarding with a virtual phone number?

How do you route calls from a virtual phone number?

How should I choose a virtual phone number provider?