4 Small business phone systems header

For small business owners, one of the most important pieces of equipment or software is your virtual phone system. You’re probably going to be using it every day, and if you choose the right one, it can give you a big competitive advantage.

After all, every business needs, well, business communications. Being accessible to clients, suppliers, and employees is a must-have—and it’s something that small businesses can do just as well, if not better, than large enterprises.

If you’re using the right phone solutions, that is. So, how do you choose the right one? What advantages do different telephone systems and service providers offer?

In this post, we’ll break down what to look for in a hosted phone system (while keeping budget considerations in mind), where you might be able to compromise, and what features you probably shouldn’t skimp on when picking a small business phone service.

Keep reading to learn more:

What is a small business phone system, exactly?

First, let’s look at what a small business phone system is.

And no, it’s not just your cell phone.

Technically, a small business phone system is a telephony solution that allows your company to make and receive outbound and inbound business calls (at a very basic level). But beyond that, you’ll also probably need something that lets you transfer and forward calls to, say, your personal cell phone.

Types of business phone line options available to you

If you’re like most small businesses, you’ll probably choose between two main types: a business VoIP (voice over internet protocol) service that uses softphones or IP phones, or a PBX system (private branch exchange) that uses traditional phone lines.

  • VoIP phone system: The more advanced—and hands-of—option. It uses your internet connection for phone calls, you can pay as you go without much (or any) upfront investment, and it’s easy to set up. These usually come with “softphone” apps that you can use on Android or iOS mobile phones (and even other mobile devices like iPads).

    You might also come across phone systems that describe themselves as “unified communications” platforms. This is a newer term, and usually these types of phone systems come with other communications channels too, like SMS and instant messaging.

  • PBX systems: The more investment-heavy option. Typically you need to buy more hardware up front and you’d need to pay an IT person to come in and help you with changes like adding users or updating voicemail settings. (Some PBX systems have evolved and are better about this, but generally a PBX system will require more work.)

👉 Dialpad tip: If you have a distributed or remote team, or you need to make lots of international calls because your customer base is in different countries, then a VoIP solution is probably your best choice.

It’s important to keep in mind that business phone systems are about more than just the ways you place calls, or the devices you use to do so. They’re all about connecting your business with clients or customers, as well as partners, remote employees, and anyone who happens to be abroad for the month.

In other words, they’re the very foundation that a modern communications-based business is built on.

9 features that a small business should think about when shopping for a phone system

Phone systems are becoming more sophisticated all the time. It’s a good idea to be aware of the kinds of features and bonus functionalities that you could be taking advantage of before you start the search for your new business phone provider.

These are nine of the most important and helpful features that will improve the way your small business runs.

1. Call forwarding to your mobile phone

If you’re not always at your desk and usually taking calls from your cell phone, this is one of the top features you’ll need.

In Dialpad, you can add your cell phone number really easily in your Settings in two clicks. Now you can make sure that your calls are automatically forwarded to your cell:

adding a call forwarding number in dialpad

This is a useful feature for a number of reasons. Firstly, anytime you’ve got technical problems with a phone or other device, you can route all calls away from that device instantly.

Secondly, it’s a great way to ensure that calls that would otherwise go to employees that aren’t present, still get taken. Let’s say that your employee is sick for the week, but was meant to be taking important calls. All you’d need to do is adjust the routing settings, and those calls would be sent directly to someone who’s available.

2. Easy call transfer (and call routing)

Again, if you run a small business, you’re probably busy and stretched way too thin. Which means you can’t possibly answer every single call you get.

But what if it’s an important client or prospect? You don’t want to miss those calls. This is where a call transfer or call forwarding option would come in handy, and you can set up your calls to go straight to your office manager, or secretary, or even sales team if you don’t pick up.

With Dialpad, you can choose for calls to be forwarded to up to five numbers (landline phones or mobile)—even if they’re not Dialpad numbers!

Whether it’s your colleague’s cellphone or desk phone, a good phone system can make sure that your small business pretty much never misses a call again.

3. The ability to keep your existing business phone number

Unless you’re starting a brand new business from scratch, you’ll need the ability to port over your existing business number. Why? Because the last thing you want is to make your customers and suppliers update your phone number that they already have saved in their contact list.

With Dialpad, it’s simple to port over your existing numbers to ensure continuity. Less work for your clients because they don’t need to update the number they’ve saved for you, and less work for you because you don’t have to spend time changing the numbers displayed on your website or other portals.

4. Cloud-based capabilities and compatibility with your mobile device

A cloud phone system is essentially a phone system that isn’t tied to one location or office. With a cloud phone system, you can make calls from anywhere, it usually comes with a mobile and desktop app, and any software updates will automatically be installed without IT help.

This “easy to use-ness” in terms of setup and admin is a big advantage of using cloud-based systems because you can easily do things like add a new user or new hire to your phone system—yourself.

For example, here’s how easy it is to manage your the admin side of a phone system in Dialpad when you want to change an employee’s business number, edit extension numbers, and more:

managing phone numbers in dialpad

If you want unlimited flexibility and functionality, you’ll definitely want a phone system that’s cloud-based and plays nice with mobile devices and handsets. That’s pretty much a non-negotiable.

👉 Dialpad tip: That “anywhere” accessibility could be annoying if you’re relaxing on a beach in the Maldives, so you may want to turn your phone off if you’re taking some well-deserved PTO.

5. Caller ID

This is a basic one to have. Everyone screens incoming calls nowadays—no one wants to pick up a telemarketer’s call.

In Dialpad, for example, you can choose which caller ID to show when you call someone:

using different caller IDs when calling from Dialpad

Neat, eh?

Customizing the way you appear to the people you call adds a new layer of flexibility to your phone system.

That’s particularly helpful if you’re someone who places a lot of calls at work. You get to set the tone before your recipient even picks up the phone, based on whether you’re appearing as Firstname Lastname, Mx Lastname, or a nickname.

6. In-call security and encryption

If your calls involve discussion of sensitive data and information, then you’ll want some level of security. Ideally, you want enterprise-grade security levels—always check with your provider to see what their security features are like.

👉 Dialpad tip: For a hands-off approach to security, ensure your provider includes that enterprise-grade security with all your calls, automatically. That way, you’ll never have to manually adjust any settings in order to enjoy total security in every call.

7. Visual voicemail

If you’re a busy person and miss phone calls sometimes or can’t always find time to listen to all your voicemails, you’ll want this.

Visual voicemail is basically a feature that transcribes your voicemails to text, which means you can read them at any time (like during a meeting) instead of having to playback voicemails out loud.

Dialpad Ai uses AI and machine learning to transcribe not only your calls in real-time (more accurately than Google), but also your voicemails—and even gives you the option to follow up and forward voicemails too:

forwarding a voicemail in dialpad

8. Call recording

Call recording is a useful feature to have for some small businesses. Not everyone will use this, or use it often, but if you close deals on the phone or do lots of pitches over the phone, having recordings is useful because it allows you to review calls in the future.

Whether you need evidence for important issues discussed on a client call or you want to analyze calls to see how you can improve a pitch in the future, call recordings make all of that easier.

9. SMS (internal and external)

Ah, texting. Everyone does it today, and some people even prefer texting to calling. Can’t blame them—it’s super convenient.

If you work with clients or prospects who also prefer texting (or you yourself would rather text), then look for a phone system that lets you send SMS messages from the app.

For example, did you know that you can use Dialpad’s app to not only make phone and video calls, but also send SMS texts? We actually have a customer that’s a school that uses this feature to text students (because if there’s anyone who loves texting nowadays, it’s Gen Z):

sending an sms text from dialpad

The 11 best small business phone systems on the market

1. Dialpad

dialpad small business phone call and unified communications platform

Dialpad is an AI-powered cloud-based business communications platform that has a built-in phone system. And it's designed for small businesses (and even enterprise-level organizations) that need an easy-to-use, deploy from anywhere phone system.

👉Dialpad tip: See how Coye law firm, a small firm of about 20 staff, uses Dialpad's phone system to work from anywhere (like beautiful France). Or learn more about running a virtual law firm.

Dialpad also comes with a major advantage over other competitors: It’s a cloud-native, true UCaaS solution where all your communication channels, service maintenance, support, and upgrades are all handled within one company. Its contact center solution? Built in-house. It's AI? Built in-house. That means never having to wait for external companies to make changes or get technical support—that’s all handled within Dialpad, and Dialpad’s got you covered.


  • Easy administration and scalability: No IT? No problem. Dialpad is easy for admins to set up and manage with minimal help. You can add and set up new phones and users in minutes—without hiring an expensive IT consultant.

  • High call quality: Because of Dialpad's global voice network and unique split cloud architecture, it ensures a level of call quality from pretty much anywhere in the world

  • HD conference calls—with video: High quality audio and video capabilities to enhance all your virtual meetings.

  • SMS and instant messaging: Text people both internally and externally from your Dialpad account. If the person you're texting doesn't have the Dialpad app, no sweat! They'll just receive your message as an SMS.

  • Cloud-based mobility: Stay connected with any device from anywhere. Unlike many other platforms that only let you join calls from a browser, Dialpad is browser-based, meaning you can do anything in a browser—just like you'd do in the app:

    web browser based video meetings in dialpad

  • Call waiting

  • Worldwide customer support: 24/7 live chat support and 24/5 phone support—around the world, not just in the US

  • Integrations: Even with the Standard plan, you can integrate Dialpad with Microsoft 365 or Google Calendar, which makes for easier scheduling

  • Portability: Keep all your original numbers when you move to Dialpad.

  • Awesome hold music options (or go custom):

    choosing on hold music in dialpad app

  • Contact center solutions like IVR, queuing, recording, and analytics.

  • Call transfer: Forward, transfer, or route calls according to your needs.

  • Auto attendant: Dialpad's virtual receptionist handles and directs calls in real time according to your settings.

  • Local numbers: Help build your brand’s profile by assigning local phone numbers.

  • Voicemail: Audio and visual voicemail options keep you up to date with missed calls

    visual voicemail in dialpad


Standard plan at $15 USD/mo/user, Pro plan at $25 USD/mo/user—or sign up for a 14-day free trial (it takes just a few minutes and you'll get set up with a virtual phone number!)

Security features:

  • SOC2® Type II and GDPR-compliant

  • Member of the Cloud Security Alliance (CSA) Security, Trust and Assurance Registry (STAR)

  • HIPAA-compliant

  • Customizable retention policy

  • Admins control access to data

  • Data ownership and reporting

  • Enterprise-level encryption on calls and data stored in the cloud

But hey, don't just take our word for it. See what other happy small business customers think about Dialpad on G2:

2. Phone.com

Phone.com offers a business communications solution using VoIP phones or adapted analog phones.

But, unlike Dialpad, it’s not really suitable for growing businesses and is missing a couple of major features like access controls, permissions, and online voice transmission.


  • Use business phone numbers or retain your old number

  • Voice, text messages, and video calling and conferencing options

  • Analog Telephone Adapter (ATA) allows you to use analog phones with VoIP office phone systems


Starts at $10.39/mo/user for the most basic plan1

3. FreeConferenceCall

Operating on a “pay what you can” model, FreeConferenceCall is a simple solution that suits families or businesses that need to keep track of every cent.

But as you would expect with a free service, the features are fairly limited when compared to a more robust phone system. (And some businesses feel the use of a “free” service can portray a negative image.)


  • International calls

  • Call recording

  • Video conferencing and screen sharing

  • Remote desktop

  • Broadcast capabilities

  • Radio feature to stream online conferences


Free, but you pay what you can (suggested amount is $4 per month)

4. GoToConnect

GoToConnect combines a VoIP phone system with video, audio, and web conferencing.

But, it offers less responsiveness from customer support and sales than you get with more customer-support-focused providers—and there is no option for multi-line call forwarding (something Dialpad does offer).


  • Streamlined support for contact centers

  • Cloud branch exchange

  • International calling

  • Call management system
  • Call routing

  • Caller ID

  • Video conferencing

  • Personal meeting rooms


Starts at $24 per user per month2

5. 8x8

**Note: As of April 2022, 8x8 has essentially given up on building its own contact center solution and is now reselling Genesys' product.

8x8 offers a single platform for cloud contact centers as well as audio, video, and text messaging solutions.

Some customers, though, have complained that there’s no ability to automate the deployment of the app (something Dialpad offers), which makes it a bit time-consuming to set up. The interface is also not the greatest and is hard to use.

Another interesting thing about “long-established” phone system providers like 8x8 is that yes, they have been around for a long time and position themselves as leaders, but the flip side of that is these leaders’ telephony infrastructure tends to be outdated, which can result in poor call quality and reliability. Just something to look out for if you’re considering these options.


  • Unlimited calling, SMS, and fax

  • Multi-level auto attendant

  • Call recording ability

  • Audio and visual voicemail

  • Caller ID

  • Call forwarding and transfers

  • Analytics

  • Easy admin


Starts at $15 per month per user.3

6. HubSpot

HubSpot’s all-in-one CRM tool provides business communications using VoIP for your sales, customer service, and marketing teams.

All of Hubspot’s tools are connected through their database. All your call records and customer communications are recorded, auto-logged by contact, and shared across your organization. For sales teams, this also connects to your CPQ tool (configure, price, quote) to track deals, pricing, and more.


  • Direct calling from your HubSpot CRM contact record

  • Autosaved call logs and notes

  • Engagement and contact property data

  • Reporting call metrics


Starts at $45/month for the Starter plan.

7. Ooma

Ooma’s platform allows you and your team members to stay in touch, work, and collaborate. But one shortcoming of Ooma is that when you integrate contacts on the mobile app, it changes your caller ID, which makes the experience inconsistent (and lowers the chances of someone picking up your call because they don't recognize your caller ID).


  • Desktop and mobile apps

  • Video conferencing

  • Auto attendant

  • Call forwarding and transfer

  • Virtual extensions

  • Voicemail

  • Call logs

  • Fax online


Starts at $19.95 per month per user.4

8. Grasshopper

Grasshopper is a cloud-based phone system that markets itself toward small businesses. Unlike Dialpad, it isn't a unified communications platform that combines phone services with video calling and other features. If you don't need to have video meetings or need SMS or instant messaging, then this might not be a dealbreaker for you.


  • Desktop and mobile apps

  • Voicemail transcription

  • Simultaneous call handling

  • Metrics reporting

  • Business texting

  • VoIP / Wi-Fi calls

  • Virtual fax

  • Business phone number

  • Call forwarding and transfers

  • Voicemail


Starts at $26 per month.5

9. RingCentral

Like Dialpad, RingCentral is a unified communications-as-a-service (UCaaS) solution that offers a wide range of tools. Unlike Dialpad, the basic plans don't offer any integrations, which might be worth considering if you're a smaller business and don't need the enterprise plan.


  • Desktop and mobile apps

  • Local, freephone, and vanity numbers

  • Voicemail to email and visual voicemail

  • Cloud PBX

  • Collaboration

  • Voicemail and greetings

  • Business SMS and MMS

  • Integrations

  • Internet fax


Starts at $19.99 per user per month.6

10. Vonage

Vonage is another basic VoIP provider that's designed to be a replacement for landline phone systems. That means if you want basic features like call recording and visual voicemail (not to mention business essentials like video calls, conference calling or group calls, or text messaging), you'll need to pay for add-ons.

With a lack of features compared to other more robust phone systems on this list, this isn't really a solution that offers much to a business beyond a basic phone service. Learn more about the best Vonage alternatives.)


  • Clear calls

  • Easy to set up

  • Good customer support

  • Toll-free number available

  • Call blocking


Basic plan is $19.99 per month per line, Premium plan is $29.99 per month per line.7

11. Nextiva

Another UCaaS platform, Nextiva's integrations are a bit limited, and one eyebrow-raiser for us was the fact that they included "desktop and mobile app" as a feature under their Basic plan.

For any decent UCaaS platform, a good desktop and mobile app is a must-have. It's table stakes. Not a perk or feature of a plan.

Another note is they don't have SMS/MMS in the Basic plan—whereas Dialpad's lowest plan does come with unlimited texting.


  • HD VoIP

  • Unlimited calls (in the US)

  • Team chat

  • Voicemail

  • Auto attendant


Basic plan starts at $18.95 per user per month, Enterprise plan starts at $32.95 per user per month.8

The benefits of having a business phone line with a UCaaS provider

So, now we know a bit more about what a business phone line is and what the best business phone lines can do, but why should you go with a unified communications provider? There are a few benefits to taking this approach with your cloud-based business phone line. (Hint: You'll always be connected, you’ll enjoy scalability, flexibility, security, and a fully unified set of tools.)

It integrates with your other software

    One big benefit of UCaaS is that instead of using a disparate tool set, having your business phone lines in a single platform like Dialpad makes it easy to access all the communication channels you need in one place. Dedicated multi-line phone systems make business communications so much simpler. Your software will come with a wide range of call management features and you’ll be able to integrate with an array of third-party apps and business software alternatives.

    With such a system you’ll consolidate all of your business communications processes under one roof, including communications tools, call management features, collaboration tools, CRMs, and many more. Plus, you’ll be able to pool data between apps which, in turn, will help you streamline workflows even more.

    With a Dialpad business phone line, for example, you’ll have access to a whole marketplace of business applications and third-party software integrations. Dialpad integrates natively with the most popular software providers and apps, including Salesforce, Google Workspace, and Microsoft 365, to enhance the Dialpad user experience and help businesses improve overall productivity.

    For example, imagine you’re running a busy contact center. By integrating your business phone lines with a customer relationship management (CRM) app, you’ll be able to access all of your customer information where you need it, when you need it.

    Dialpad, for instance, integrates with CRMs like Salesforce and HubSpot to display customer call logs, voicemails, recordings, and even do live transcription right inside your CRM so you won’t have to constantly flit between different apps:

    dialpad's hubspot integration

    It keeps you connected while letting you set business hours / DND mode

    Business phone lines help businesses stay connected even if teams aren’t all in the same office. Thanks to cloud communications solutions like Dialpad, you don't need to be tied to a desk phone ever again. Business calls, meetings, and messages can take place from pretty much anywhere in the world. (This is a big reason why cloud communications are rapidly fuelling a post-pandemic rise in remote and flexible working opportunities.)

    You’ll be able to use any Internet-enabled device to access your business phone line via the softphone app, so you can talk to your teams, customers, and clients even when you're not in the office.

    As I mentioned above, beyond just being able to call, message, and meet on any device, Dialpad is also fully browser-based. That means you can access your business phone system just by logging into a web browser—no downloads needed—and get all the same functions like do not disturb (DND) and customizing business hours that you'd get on the app.

    And you'll still get all your must-have business phone features like call forwarding/routing

      As the old saying goes: Never mix business with pleasure. Using personal phone lines for business isn't great, but many businesses continue to do this because, well, it’s convenient. But there's a better way.

      A UCaaS platform with a built-in business cloud phone system lets you make calls anytime, anywhere from your business phone line—from any device (even your personal cell phone)—while keeping all of your personal contact information private.

      Dialpad protects your conversations from start to finish with built-in enterprise-grade security protocols and encryption. All calls that take place over the business VoIP network and in-transit web requests are encrypted using TLS. Plus, you can control access to certain features according to your departmental needs.

      On top of this, enterprise customers can set individual retention policies for the removal, archival, or anonymization of data to protect sensitive information discussed over business phone lines.

      How to choose the phone system solution that’s right for your small business

      You’ve probably heard this before. There’s no “one right office phone system” that’s a perfect fit for every single business.

      So, make sure you take all the free trials out there for a test drive!

      Make a list of some basic questions to ask on a demo with a service provider, and think about your unique business needs. For example:

      1. Do you need physical desk telephones or would you be fine with just a virtual phone system and cell phones?

      2. Do you want to stay old school and use an on-premises system or landline service? Or would you prefer a modern VoIP service that is more hands-off and easy-to-use, and lets you focus on running the business?

      The better you understand your company’s needs and priorities, the easier it’ll be to find the right match. That’s because you’ll know what you’re looking for, and be able to identify which providers can give you what you need at which prices.

      Also, understanding your business’ needs better means you won’t get distracted by nice features that you ultimately don’t need. While it’s great to have bonus features, you don’t want to gain those at the expense of crucial functionalities that your business can’t do without.

      The small business phone system that lets you bring the office with you

      When you’re looking for a phone system for your small business or startup, the biggest question to ask is going to be around budget.

      Not just how much you want to spend, but also whether you want to make a large investment up front or pay on a more flexible plan.

      If flexibility isn’t important to you, you could get away with an older or more traditional phone system, but bear in mind that those also tend to require more of an investment from the start.

      Make sure you choose a business phone service that is a good fit for both your business right now, and also where you want to go in the future.

      Super advanced features are great and all, but if you have a small team (and no dedicated IT person), then ease of use should rank pretty high on your list of need-to-haves for your phone system.

      Looking for an easy-to-set-up—but still powerful—small business phone system? 🏎️

      Try Dialpad for free.









      Frequently asked questions about small business phone systems

      What is Voice over IP (VoIP)?

      Voice over IP, or VoIP for short, is a type of telephony technology. Instead of placing calls via cellular networks or landlines, like traditional phones do, VoIP calls are placed using the Internet.

      What that means in practical terms is that the analog sounds of you speaking into your phone are converted into data packets. Those packets are then sent to the person you’re calling, using the internet as the transmission medium.

      Since it’s entirely Internet-based, VoIP technology is typically both highly flexible and very portable. You can use VoIP to place calls using any VoIP-compatible device, including tablets, cell phones and softphones on laptops. All you need is a working Wi-Fi connection, and you’re good to go.

      What are the differences between a traditional PBX, an IP-PBX, and a cloud-based phone service?

      Traditional PBX stands out the most from the other two, since it’s based on hardware rather than cloud-based technology. A traditional PBX (private branch exchange) system is built around the idea of using copper wires and physically connecting them to the system as a whole.

      While traditional PBX used to be popular, it’s not used often anymore (and the technology itself has evolved a bit). That’s because the hardware is clunky, expensive to install and maintain, and not very scalable.

      All three of these issues are addressed by both IP-PBX and cloud-based phone services.

      Let’s start by looking at IP-PBX. This is basically a more modern version of traditional PBX, except that instead of relying on physical hardware, it links devices to a public switched telephone network (PSTN) using the internet.

      With IP-PBX, it’s easy to dial-in remotely. It’s also much easier to scale up, since users no longer have to wait for all that hardware to be installed just so they can use the phone service.

      Lastly, we’ll consider cloud-based phone services. These are generally considered the best business phone services, since they do everything IP-PBX can do, and then some.

      Cloud-based phone services are the most flexible option. They’re fully internet-based, meaning you can even use them with software pieces like softphones. They often include video calling functionalities that also work via the internet, as well as a whole host of other functionalities.

      What are the advantages of a cloud-based phone system for small businesses?

      There are a great number of advantages to using cloud-based phone systems when you’re running a small business.

      For example, VoIP business phone solutions are highly scalable. Whenever you want to introduce new employees into the company, you can get them set up with your VoIP phone service in minutes—without having to pay to install new hardware. That’s a huge benefit to small businesses that are looking to expand in the future.

      Cloud-based phone systems also benefit from the fact that they let users connect with anyone in the world. Dialing someone down the street costs the same as dialing an international number, meaning physical distance won’t be an issue for customers or distributed teams.

      Small businesses will also be delighted to find that cloud-based phone systems are more cost-effective than their traditional counterparts. That’s because there’s no hardware maintenance or upkeep to handle on the business’ end—all of that is handled by the VoIP provider.

      How do cloud VoIP services help small businesses?

      By choosing a cloud VoIP business phone service provider, a small business is making an investment in its future.

      As we mentioned earlier, this is partly because of how scalable these kinds of solutions are. The more employees a small business plans to take on in its future, the more helpful a cloud VoIP service will be to that business.

      They also help make small businesses easier to reach. Unlike traditional telephony, cloud VoIP telephony is always accessible as long as you can use the Internet. That means the business never misses important calls from customers or partners.

      (If you’re concerned about your cloud phone system’s ability to always remain reachable, you can always ask the company about its uptime. Some providers will have an uptime guarantees, so you can rest easy knowing your phone system will always work smoothly.)

      As an added bonus, the best cloud VoIP phone providers will make it easy to host video conferences and speak face-to-face, virtually, with anyone in the world. That’s another great help to small businesses that can’t afford to send their employees to conferences in person.

      Do business phone service providers provide new business phone numbers?

      The short answer is: That depends on your needs.

      The longer answer is that business phone service providers can give brand new phone number for small businesses, if they’d like them. You can always choose to set up a new account and ask for new phone numbers in the process, if they’re not already automatically included with your chosen package deal.

      However, you can also usually use your old phone number.

      That’s especially useful if you’ve got a familiar phone number, or if you’re using a vanity number that’s particularly easy for your clients to remember. You might want to keep an iconic number, too, or just the one you’ve finally managed to memorize after years of always forgetting the last two digits.

      Whatever the reason, keeping your existing number is pretty much always a possibility with the right VoIP provider. So, in short, providers can give you a new number, but they can also help you keep your existing number as you make the switch to them.

      How do I use my existing phone number with Dialpad?

      Bringing your existing phone number with you when you make the switch to Dialpad is easy! In fact, there’s a specific service we provide exactly for this purpose.

      It’s called number porting, and sometimes also local number portability (LNP).

      All you’ve got to do to start the LNP process is get in touch with your old provider and ask them if they’d be alright with you keeping your number. Then you can just let Dialpad know, and Dialpad will activate your number. The process usually takes under a week.

      While that’s happening, you can keep using the number as you had been before. That means your customers can keep calling you on the number they’ve always used, which spares them confusion and saves you money.