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A connected team is an effective team, and to stay connected, good communication is essential. Whether it’s between employees, with customers, or remote offices, you need a unified communications platform that helps you stay in touch (through channels like phone calls, video conferencing, and instant messaging at the very least).

Good news: there are so many amazing applications out there that let you do this.

Not-so-good news: not all of them come packaged neatly together, which means you’ll have to pick and choose a communications platform that can integrate with a wide variety of other software (like reporting, analytics, and so on).

So how do you decide on what’s best for your communications platform? We’ve compiled a handy list of the top 10 apps to integrate with your communications platform, so you can keep your teams connected and lines of communications open.

1. Google Workspace: General productivity

Google Workspace

Google Workspace brings all of Google’s business productivity tools together, including Gmail, Google Docs, and Google Calendar. These are essential workplace tools for businesses worldwide—now imagine how adding them to your communications platform can help.

Integrating Google Workspace with Dialpad's cloud calling, contact center, and conferencing creates a single, unified platform for business productivity and communications. Contacts, calendars, email, directory, and more are all available from a single tab, and with single sign-on, users can access everything they need without needing to log in to multiple programs.

2. Salesforce: Sales and customer relationships

Salesforce is one of the most popular enterprise CRM (customer relationship management) applications out there. Businesses use it to track all customer and prospect interactions and keep all account information centralized. Integrating your business communications tools directly in Salesforce creates streamlined workflows that help businesses develop better customer relationships and drive more sales.

The Dialpad + Salesforce integration increases productivity by syncing every customer interaction with the correct account and automatically logging inbound and outbound calls, SMS messages, and voicemails.

And with a built-in power dialer, you can also make calls from directly within Salesforce, rather than having to switch between tabs, including call controls and automatic notes:

Salesforce

All the while, you’ll have all the contextual information you need, from contact information to their history of communications across channels.

And did we mention real-time assist cards to coach agents from anywhere and provide important information as they’re on the call?

3. HubSpot: Sales and customer relationships

HubSpot

Speaking of CRM applications, HubSpot is a top-used one as well. Marketing, sales, and service departments rely on HubSpot to help grow traffic, convert leads, and close deals.

Like with Salesforce, integrating HubSpot with your communications platform makes communicating with customers so much easier. Agents can make calls from within HubSpot and instantly log them, including automatic transcripts. Capture key moments, action items, and contextual information from every call without needing to flip back and forth between sales data and call activities.

4. Zendesk: Customer service

Zendesk

Now let’s talk customer support with Zendesk, a customer service platform offering tools like helpdesk, live chat, and customer engagement. Zendesk helps solve customer support issues across the web, email, phone, SMS, and social media, powered by workflow automation to get each ticket to the right agent.

By integrating Zendesk into Dialpad’s communications platform (learn more about CTIs), you can provide service agents with crystal clear HD calls from within the Zendesk platform. And with the included Dialpad Everywhere widget, contact history from other connected platforms, real-time transcriptions, and real-time assist cards make work even easier for agents.

5. Outreach: Sales opportunities and engagement

Outreach

Outreach is an integrated sales engagement platform trusted by some of the fastest-growing software companies for reaching their revenue goals. It’s designed to help sales reps generate more opportunities and maximize effectiveness, which means a good communications platform can go a long way with it.

With Dialpad’s Outreach integration, you can make calls directly from within the Outreach app, accessing call controls, live transcriptions, and customer context from a single screen. As always, agents can receive real-time assist cards when they need information or in the moment coaching.

6. Prodoscore: Productivity and business insights

Prodoscore

Prodoscore uses machine learning, AI, and natural language processing to measure and boost productivity across core business applications. Integrating it with a phone system can add metrics for time spent on calls and details to help make it easier to identify where things went right or wrong.

This integration can help boost productivity with greater insight into each call, giving you actionable information and critical data. Plus, it’s so easy to use, it takes just minutes to get it set up and running.

7. Kustomer: Customer support for contact centers

Kustomer

With Kustomer, agents have a single place to focus on and support their customers, with a holistic view of all customer activities. By integrating it with a business communications platform, you can add reliable, HD-quality communications to the mix.

Integrating Kustomer with Dialpad lets you make, answer, and control calls from a single widget within Kustomer. Recognized numbers are matched with identified customers, automatically providing agents with info about previous interactions. This is great for avoiding that one caller who insists “the last person I spoke to said he’d make an exception for me!”

Plus: managers can create multiple contact centers and equip each of them with real-time assist cards.

8. Mixmax: Personalized customer outreach

Mixmax

Mixmax uses automation to help agents interact with as many prospects as possible while providing them a personalized experience. It helps track essential information, engage with customers, and gain valuable insights—but with a business communications platform, it can do even more.

By integrating Mixmax and Dialpad, you can use engagement tools like one-click scheduling and Sidechat, create personalized messages, and automatically log phone and email activities. Plus, with advanced team performance reporting and insights, you’ll be able to tell precisely how well your team is performing.

9. Front: Customer communications and collaboration

Front

Front is a customer communications application designed to help teams manage shared inboxes. It routes messages to the right person for the job and allows collaboration on email, SMS, live chat, and more. By integrating it with a communications platform, you can add voice and video calls to the mix.

Integrations like Dialpad + Front allow users to make and receive calls right from their Front inbox, speeding up communication and saving time switching between apps. Plus, call recording, call logging, and call transfers make each call easier for the agents. Even better, all calls are automatically logged, so you’ll never lose track of who called about what.

10. Domo: Data and analytics

Domo

Domo is a data visualization app that helps many of the world’s leading brands access and analyze data. It’s used to empower collaboration, decision making, and efficiency with clear insights and analytics—that can include communications data.

Integrating Domo into your communications platform can help you access and analyze your communications data to gain a comprehensive picture of how it’s being used. Is call volume increasing? How’s your average call rating? What about the quality of your calls? Domo can reveal all of that, making actionable insights just a click away.

Looking for a unified communications platform that integrates with other popular software to help you reduce manual data entry?

Try Dialpad for free and see how it can work for your team!