Enterprise communication solutions on one AI platform
See why enterprises like RE/MAX run their communications on Dialpad, with:
Calling, video meetings, messaging, and contact center in one app, with real-time AI transcription and recaps
Enterprise-grade security and compliance, plus AI agents that can answer calls and resolve routine requests
Why choose Dialpad for enterprise communications?
An enterprise communication solution is the set of systems large organizations use to talk with each other and with customers across locations, devices, and teams. For most enterprises, that includes a cloud phone system, video meetings, business messaging, a contact center, and increasingly, AI agents that handle customer conversations directly.
Dialpad brings all of that together. Calling, messaging, meetings, contact center, and AI agents run on the same platform, sharing one app and one set of customer data. Because every conversation happens in one place, Dialpad AI can transcribe, summarize, and analyze it, and teams can turn those interactions into operational insight that helps them understand what customers want and make better decisions.
Truly unified enterprise communications
Dialpad Connect is an AI phone system built for enterprise unified communications (UCaaS), combining calling, video meetings, business texting, team messaging, and screen sharing in one app. Real-time AI transcription and AI Recaps are included in every Dialpad Connect plan, with no add-on required, so calls and meetings are transcribed and summarized automatically, with key points and action items ready when the conversation ends.
Employees can meet with colleagues, customers, and prospects from any location or device. Because calling, SMS, and video live in one place, IT teams manage one set of users, numbers, and settings instead of multiple tools.
AI built into every enterprise conversation
Dialpad AI works across calls, meetings, messages, and the contact center, so teams get help during conversations and useful insight after them. Enterprise teams can use:
Searchable transcripts and AI Recaps that teams can revisit and share after a conversation, so details and next steps don't get lost between calls, meetings, and handoffs
AI Live Coach, which surfaces answers and guidance for agents and reps while they're on a call
Sentiment analysis and conversation intelligence that show trends across teams, locations, and customer conversations
Dialpad Resolve, AI agents for voice and digital interactions that can work as an AI phone agent, answering inbound calls and resolving routine requests like order status and account questions
Because these capabilities run on the same platform, admins manage AI settings and permissions in one place, and leaders can draw on every conversation to make better-informed decisions.
An integrated contact center
Dialpad Support for contact centers runs on the same platform as your business phone system, so a call can move from a front-desk line to the contact center without losing context. Agents handle voice, SMS, web chat, and social messaging from one view, with real-time sentiment analysis and AI coaching that help them resolve customer inquiries faster. If you run both inbound and outbound contact center operations, sales teams can work from the same platform with Dialpad Sell.
Your human agents' conversations can also guide your AI agent rollout. Skill Mining analyzes human agent call transcripts and recommends the call types Dialpad Resolve could take on, so teams can decide where AI agents fit based on their own customer conversations.
Enterprise-grade security and compliance
Dialpad protects data in transit and at rest, and role-based access controls let admins manage permissions across the company, offices, and contact centers. Dialpad can help you meet compliance requirements like GDPR and supports HIPAA readiness, which is why organizations in regulated industries like healthcare and insurance use it for sensitive conversations. In meetings, hosts can lock a call, admit attendees from a waiting room, remove guests, and mute participants.
Compliance documentation, including SOC 2 and ISO/IEC 27001, is available through the Dialpad Trust Center.
24/7 support for enterprise teams
Dialpad Pro and Enterprise plan customers get 24/7 phone and live chat support from Dialpad tech support, wherever their teams are located. Admins and users can also search the Dialpad Help Center anytime for setup guides and answers to common questions.
Unified communication features for enterprise businesses
As enterprises grow, communication can spread across siloed tools that each hold part of the customer story. Separate phone, meeting, messaging, and contact center systems can slow handoffs and make it harder for leaders to see what's happening across the business. Enterprise communication systems work best when they're integrated, secure, and able to scale with global teams.
Along with unifying your communication channels, Dialpad includes features like:
Desktop and mobile apps that keep teams connected
Dialpad works on PC, Mac, iOS, and Android, and contact center agents can work from mobile too. Calls can move between desktop and mobile without hanging up. Video meetings also run in a web browser, so clients and prospects can join without downloading an app.
Integrations with the tools you already use
Call, message, and meet from the tools your teams use every day, whether they're:
Collaborating in Google Workspace
Connecting in Microsoft Teams
Closing deals in Salesforce
Managing relationships in HubSpot
Dialpad AI transcriptions, recaps, and call details can sync to your CRM, so records stay current without manual entry. Dialpad Resolve can also connect to systems like Salesforce, HubSpot, Zendesk, and ServiceNow, so AI agents can use customer data during a conversation.
Caller ID
Make business calls and send texts from a personal mobile device without sharing a personal phone number. Choose which caller ID to display from a dropdown before you place the call, such as a department line or a local number.
Visual voicemail
Dialpad transcribes voicemail messages so you can read them instead of listening to each one. When you're in a meeting or away from your desk, you can scan your voicemails quickly and decide which business calls need a callback first.
Call recording
Record every call automatically or start recording on a specific call, then save, categorize, and play recordings right from the app. Recordings are useful for checking details after a call, reviewing customer conversations, and building onboarding playlists for new hires.
Easy call routing
Admins can set up and change call routing in minutes from the Dialpad admin portal, with rules based on time of day, day of week, department, or individual. For calls that need a first conversation before routing, Dialpad Resolve can serve as an AI receptionist, answering after hours or during busy periods, finding out what the caller needs, and sending them to the right team.
Enterprise communications and AI agents for every industry
Every industry has its own communication needs, from patient scheduling to order support to student services. Dialpad gives organizations a flexible, scalable enterprise communication platform, with AI features built on DialpadGPT, Dialpad's own large language model trained on business conversations. Dialpad Resolve can be configured for each industry's common requests, so AI agents handle the routine conversations and hand complex ones to your team.
Education
Dialpad supports communication between faculty, students, and administrators across campuses and online programs. Video meetings, business texting, and AI call transcriptions help keep everyone connected, and AI agents can answer common admissions and enrollment questions around the clock.
Retail
Retailers use Dialpad to coordinate communication across store locations, customer service teams, and suppliers. With omnichannel support and CRM integrations, Dialpad gives retailers a unified platform for handling inquiries and transactions. Dialpad Resolve can work as an AI phone agent to resolve routine requests like order status and shipping questions, so store and support staff can focus on customers who need more help.
Healthcare
With custom data retention policies and HIPAA-ready security, Dialpad supports HIPAA-ready communication for doctors, nurses, and administrative staff. Healthcare organizations can use Dialpad Resolve as an AI appointment setter to book, reschedule, and confirm patient appointments by phone or chat, including through integrations with systems like athenahealth, while front-desk teams focus on patients in the room. Dialpad also supports telehealth visits, patient follow-ups, and secure collaboration between care teams.
Technology & SaaS
For technology and SaaS companies, Dialpad provides a scalable, integrated communication solution for collaboration across global teams and customer support at scale. AI agents can handle tier-one support questions using your existing help center content, then hand off to support engineers with the conversation already summarized.
“Now that it’s all softphone-based, it’s five minutes and done to set up a new hire. Grab a number and go. And to set up new offices, within a week we’re good to go for a whole brand new location.”
Randy TanenhausIT Manager at ClassPass
Looking for a secure, versatile enterprise communication solution?
Dialpad brings calling, meetings, messaging, contact center, and AI agents together on one AI platform for customer experience, with one admin portal for your entire organization. Book a demo to see how it works.
Enterprise communication solution FAQs
Look for one platform that covers calling, video meetings, messaging, and contact center, with AI built in and admin workflows your IT team can manage quickly. Test everyday admin tasks in a demo, like adding or removing users, managing phone numbers, and changing call recording settings. A modern enterprise VoIP or unified communications solution should make these fast.
Beyond admin workflows, key features to evaluate include international calling, HD call quality, an uptime SLA (Dialpad offers 100% uptime for Enterprise plan customers), 24/7 support, CRM integrations, and AI agents that can answer and resolve routine customer calls. It's also worth comparing total cost against running separate tools or outsourcing enterprise communication services.
Check that the platform encrypts data in transit and at rest, supports single sign-on and role-based access controls, and can provide compliance documentation for the frameworks your industry requires. Weak security can expose your data and your customers' data, which can lead to financial loss, reputational damage, and legal risk.
Dialpad protects communications and application data in transit and at rest, and the Dialpad Trust Center provides compliance documentation including SOC 2, ISO/IEC 27001, HIPAA, and GDPR. If you plan to use AI agents, also ask how the vendor governs AI, including what data agents can access and how conversations are handed to people. The Trust Center includes Dialpad's AI governance and evaluation practices.
Enterprise communications solutions generally fall into four types: business phone systems for calling, video conferencing and team messaging apps, contact center software for customer-facing teams, and AI agents that handle customer conversations on their own.
Most enterprise teams use several of these channels every day, so a unified communications solution that combines calling, video meetings, SMS, team messaging, and contact center in one app is often more cost-effective and easier for employees to use. When AI agents run on that same platform, they typically share customer context with human teams and hand off conversations without starting over.