Our partnership with Dialpad is a great example of the spirit of collaboration across the ISV ecosystem.
Michael HochPartner Manager, Google CloudPushing the limits of Ai
We’re not new to Ai. In 2018, we acquired TalkIQ with over four years of experience developing AI technologies. Then, we built the first Ai-powered customer communications platform and committed to non-stop Ai innovation.
Dialpad Ai by the numbers
0%
Minutes of Ai-enabled calls
0
Number of Ai Recaps generated
0
Number of CSATs calculated
0.0B
DialpadGPT prompts
0%
Dialpad Support customers that leverage Dialpad Ai
See why customers love Dialpad
Why we’re in the lead
MOST EXPERIENCED
We have a world-class team of Ai experts
Our global team holds advanced degrees in engineering, neuroscience, applied science, computational linguistics, machine learning, natural language processing, and Ai research.
MOST ACCURATE
We’re industry leaders in ASR accuracy
DialpadGPT, our proprietary large language model (LLM), leverages over seven billion minutes of conversational data, enabling us to deliver highly relevant, business-specific responses through automatic speech recognition (ASR).
SAFEST
We prioritize your security & privacy
Our platform is protected by enterprise-grade security, and we never share your business communications with third parties. We also comply with SOC-II, ISO, HIPAA, GDPR, and CSA so you don’t have to worry about privacy.
MOST SCALABLE
We make Ai work for everyone
As many companies race to add Ai to their portfolios, issues of scale inevitably hinder their progress. That’s why we’ve invested so much in making our real-time Ai available for businesses of all sizes—in any industry.
EASIEST TO USE
We bring everything together on one platform
Dialpad consolidates voice, messaging, and meeting technology on one platform that automates tasks, turns customer intelligence into actionable insights, and powers our entire product portfolio.
MOST AFFORDABLE
We make Ai affordable for all
By consolidating tech, eliminating third-party APIs, simplifying complex systems, and relying on our world-class team of Ai experts, we’re able to deliver powerful Ai products that might otherwise be out of reach.
FASTEST
We’re nimble and dedicated to non-stop innovation
In 2023, we further accelerated product development, invested heavily in Ai research, and committed to developing a new Ai-powered feature every month for a year.
Our Ai milestones
2024
See what's new
MARCH
Ai Recaps
Ai Recaps launched for all paid customers, enabling them to fly through back-to-back meetings without taking notes.
JULY
Dialpad Sell
The new release of DIalpad Sell simplifies every stage of the sales cycle and empowers teams with industry-leading Ai.
OCTOBER
Dialpad Support
Dialpad Support updates focus on enhancing business insights, improving workflows, and making coaching more efficient.