Domo Integration
Overview
Existing Dialpad and Domo customers can start using the Domo Connector + Dialpad QuickStart app right away. Simply visit the Domo App store to download the Connector and QuickStart App.
After downloading the Dialpad Domo Connector from the app store, your Dialpad Admin will just need to connect your account and select the timeframe to update your data. Once you name and save your dataset, you'll be able to connect the QuickStart app to display, access, and customize your metrics.
Key Features:
Visualize Next Steps
- The Dialpad QuickStart app displays your metrics with Domo cards for areas like call quality, average call rating, and call volume
- Admins can mix and match their metrics to shape smarter business decisions with datasets from business apps like Salesforce or Zendesk
Instant Insights
- Dialpad metrics are automatically imported into Domo, so you have one central place to gain insights
Analytics You Can Act Upon
- Better insights right at your fingertip. With the Domo Connector & QuickStart App for Dialpad, actionable insights are just a click away.
How to setup
Add the Dialpad QuickStart App
To add the QuickStart app, have your Company Admin (in the case of multiple offices) or your Office Admin (in the case of a single office) follow these steps:
- Search for the Dialpad QuickStart app in the Domo store
- Select Try It
- Connect your Dialpad account
After connecting your Dialpad account, you'll see cards appear for fields like:
Executive Summary
- Rating Call Volume, By Day
- Connected Call Duration by Call Direction
- Avg. Call Rating
Call Quality
- Total Calls and % Connected Calls
- Top-Rated Devices
- Highest Rated Offices
User Leaderboard
- Most active users
- Calls
- Avg. Call Durations
- Messages
Once your QuickStart has been connected and displays your connected Dialpad data, you'll be able to customize individual cards for future use.
Filter Your Data
Need to filter your data based on Departments, Offices, users, etc.? You can do this right from inside Domo. Here's how:
- When viewing your QuickStart app, select the Wrench icon
- Turn on Page Level Filters
- From here, you'll be able to select the different filter you'd like to see (Departments, Offices, etc.)
Additional info
After downloading the Dialpad Domo Connector from the app store, your Dialpad Admin will just need to connect your account and select the timeframe to update your data. Once you name and save your dataset, you'll be able to connect the QuickStart app to display, access, and customize your metrics.