Domo Integration

Overview

Domo’s mission is to be the operating system for business, digitally connecting all your people, your data and your systems, empowering them to collaborate better, make better decisions and be more efficient, right from their phones. Domo works with many of the world’s leading and most progressive brands across multiple industries including retail, media and entertainment, manufacturing, finance and more.

Now you can access and analyze your Dialpad data (last 90 days) directly in DOMO to get a comprehensive picture of how your company is using Dialpad. With DOMO + Dialpad, you can see how usage is trending over time for call volume and messages and gather composition of activity by call direction and department.


Key Features:

  • Visualize Next Steps
    • The Dialpad QuickStart app displays your metrics with Domo cards for areas like call quality, average call rating, and call volume
    • Admins can mix and match their metrics to shape smarter business decisions with datasets from business apps like Salesforce or Zendesk
  • Instant Insights
    • Dialpad metrics are automatically imported into Domo, so you have one central place to gain insights
  • Analytics You Can Act Upon
    • Better insights right at your fingertip. With the Domo Connector & QuickStart App for Dialpad, actionable insights are just a click away

How to setup

Installation and other instruction can also be found here: https://help.dialpad.com/hc/en-us/articles/360000377446-Export-Dialpad-Data-to-Domo-

Add the Dialpad QuickStart App

To add the QuickStart app, have your Company Admin (in the case of multiple offices) or your Office Admin (in the case of a single office) follow these steps:

  1. Search for the Dialpad QuickStart app in the Domo store
  2. Select Try It
  3. Connect your Dialpad account

After connecting your Dialpad account, you'll see cards appear for fields like:


Executive Summary

  • Rating Call Volume, By Day
  • Connected Call Duration by Call Direction
  • Avg. Call Rating

Call Quality

  • Total Calls and % Connected Calls
  • Top-Rated Devices
  • Highest Rated Offices

User Leaderboard

  • Most active users
    • Calls
    • Avg. Call Durations
    • Messages

Once your QuickStart has been connected and displays your connected Dialpad data, you'll be able to customize individual cards for future use.

Filter Your Data

Need to filter your data based on Departments, Offices, users, etc.? You can do this right from inside Domo. Here's how:

  1. When viewing your QuickStart app, select the Wrench icon
  2. Turn on Page Level Filters
  3. From here, you'll be able to select the different filter you'd like to see (Departments, Offices, etc.)

    Additional info

    After downloading the Dialpad Domo Connector from the app store, your Dialpad Admin will just need to connect your account and select the timeframe to update your data. Once you name and save your dataset, you'll be able to connect the QuickStart app to display, access, and customize your metrics.

    More information can be found here: