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designed for businesses

More than a cloud phone system

Dialpad's AI-powered collaboration platform gives you more than just a phone system. Make phone calls, have video meetings, send SMS/MMS messages, and more—all from a single app. Get up and running in minutes with a virtual business phone number by signing up with a free trial!

What is a cloud-based phone system?

Essentially, a cloud phone system frees you (and your business) from being tied to a telecom company.

Your cloud service provider maintains data centers that house the phone system. When you sign up with a provider (like Dialpad), they manage everything, and you can start making phone calls through the Internet without setting up any onsite hardware.

VoIP (Voice over Internet Protocol) is the technology that makes it all possible. Through VoIP, voice signals can be transmitted over an Internet connection instead of through traditional phone lines.

Why choose a cloud phone system for small business (or enterprise) communications?

Before the cloud phone system became popular, companies used traditional phone systems like PBX (Private Branch Exchange) and landline desk phones.

As a phone solution, PBX has a few serious weaknesses. Not only does it require businesses to buy expensive hardware up front, it also forces businesses to estimate the number of users and calls they would need in the future and make purchases and infrastructure decisions with that maximum in mind.

Unsurprisingly, this estimate wouldn’t always match up with actual business needs, and companies would often have to overbuy in fear that they might hit capacity too early and have to put their business on pause—not good. This is where cloud-based phone systems come in.

Cloud phone system features and a whole lot more

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Keep your business number

You can easily port an existing business phone number to Dialpad, whether it’s local, toll-free, or international. Our team can help you port over local phone numbers and also toll-free numbers, and your phone number will remain active while porting takes place. (Dialpad can even port Google Voice numbers.)

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Truly unified communications

Dialpad is actually a UCaaS (Unified Communications as a Service) platform with a phone system built in, which means you get SMS/MMS and instant messaging, video conferencing, and other advanced features—all in the same app.

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Set up in minutes

The best cloud-based phone systems can be set up in minutes. With Dialpad, you can add phone lines, create ring groups, and set your business hours in your online account in real-time. It's one of the biggest perks of having a cloud solution, and you can't do that with a PBX phone system (which takes days or weeks to do something similar).

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Fully integrated UCaaS + CCaaS

If you have contact center teams and need more than just a cloud phone system, Dialpad has a cloud contact center platform that's truly integrated into its phone system. One login, one account, one user experience. Book a product tour to check it out!

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Use your own devices

Every cloud phone system should come with a desktop and mobile phone app. Dialpad’s apps work across iOS, Android, PC, and Mac—and even works on web browsers so you can make calls from your computer or cell phone. No more provisioning desk phones (unless you want to.)

Dialpad's cloud phone pricing

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Find the right plan for you




$27 USD if billed monthly

  • Unlimited calling
  • Unlimited Ai Meetings for up to 10 participants
  • SMS, MMS & team messaging
  • Ai-powered call & voicemail transcriptions
  • Google Workspace & Microsoft 365 integrations
  • Real-time analytics & reporting
  • Web & chat support
  • Pro



    $35 USD if billed monthly

    All the value of the Standard plan, plus:

  • 24/7 live agent support
  • CRM integrations (Salesforce, Zendesk, HubSpot, Zoho & more)
  • Microsoft Teams integration
  • 10 office locations
  • Multiple phone numbers per account
  • Open APIs & Webhooks
  • Global SMS capabilities
  • Local number support in 70+ countries
  • 25 ring groups (departments)
  • Enterprise

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    All the value of the Pro plan, plus:

  • 100% uptime
  • Unlimited office locations
  • Unlimited ring groups (departments)
  • Dial-by-extension
  • Integrations with leading SSO providers (Okta, OneLogin)
  • Azure AD SSO integration
  • Data retention policies
  • Priority live agent support
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    A range of integrations

    Dialpad integrates with popular software, from CRMs like Salesforce and HubSpot to customer engagement tools like Intercom and even industry-specific tools like Clio’s practice management software. (Plus its open API lets you build custom integrations.)

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    Call forwarding to your cell phone

    With Dialpad, you can forward phone calls to your cell phone and have your caller ID show as your business phone number, not your personal number. Who says you have to take calls from your desk? Your cloud phone service should give you the freedom to take calls from anywhere (and never miss a call again).

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    Easy call routing and transfer

    Look up any team member in Dialpad and transfer incoming calls in just two clicks. (You can even set up an IVR or interactive voice response menu in Dialpad so your customers are routed to where they need to go quickly.)

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    3-(or more) way calling

    Need to bring someone else onto a call? Some VoIP phone services will charge you extra for three-way calls and conference calls, but with Dialpad, they’re included for free as a part of the most basic pricing plan.

    Need a VoIP cloud phone system that gives you more than phone calls?

    Sign up for a 14-day free trial to take Dialpad for a spin and get set up with a virtual phone number. Or, take a self-guided interactive tour of the app first!

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    Robust security

    Dialpad is SOC2® Type II compliant and helps organizations meet HIPAA + GDPR compliance requirements. From personally identifiable information to actual phone calls, Dialpad’s cloud communications platform ensures that your data is encrypted and secure no matter where you are and what device you are using. There are also intuitive in-meeting security controls and APIs that allow for automatic pausing of recording for added security.

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    Real-time call transcripts

    Dialpad’s unique AI technology not only transcribes calls in real time, it even has a post-call automation that emails you a summary of action items and moments captured during each call (which is especially useful for contact center or call center agents). The best part? It’s built right into the platform, no add-ons needed.

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    Visual voicemail

    Dialpad doesn’t just transcribe calls—it can transcribe your voicemails too. This way, if you’re stuck in meetings all day, you can still read transcripts of important calls you might’ve missed.

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    Customizable caller ID

    Dialpad’s caller ID feature lets you customize what your calls show up as—need to call as “Customer Support team?” You can do that. Or, set up Dialpad’s auto-attendant feature to greet callers and present them with a menu of choices to direct them to the right team members.

    Get started with the best small business or enterprise cloud phone system

    Ready to upgrade from a basic business phone system to a full-fledged unified communications platform?

    Dialpad gives you not only a VoIP phone system, but also SMS/MMS and text messaging, video conferencing, and more—all in one truly integrated platform. Whether you need the perfect small business cloud phone system or a massively scalable global communications platform, Dialpad can work for you.

    Take Dialpad for a test drive

    Sign up for a 14-day free trial. It takes just a few minutes, and you'll be set up with a virtual business phone number at the end. From there, download the app and you're ready to go. Or, take a self-guided interactive tour of the app on your own!

    Cloud phone system FAQs

    How does a cloud phone system work?

    The engine behind a cloud phone system is VoIP or Voice over Internet Protocol. Whereas traditional landlines allow businesses to make phone calls via underground copper wires, VoIP services eliminates the need for that. Instead, cloud phone system providers with data centers will use VoIP to let their customers make and receive calls (along with sending texts and faxes) without needing to set up any hardware on their end.

    What are the benefits of a cloud phone system over regular desk phones?

    What makes Dialpad’s cloud phone system technology unique?

    What’s call quality like with a cloud phone system?

    How do cloud phone systems and traditional PBX business phone systems compare on price?

    Which is easier to set up, a PBX or cloud phone system?

    How does a cloud phone system compare with PBX in terms of accessibility and mobility?

    Is a cloud phone system the right fit for my business?

    What do I need to know about using a business phone system’s mobile app or other software?

    What operating systems are compatible with Dialpad apps?