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Essentially, a cloud phone system frees you (and your business) from being tied to a telecom company.
Your cloud service provider maintains data centers that house the phone system. When you sign up with a provider (like Dialpad), they essentially manage everything, and you can start making phone calls through the Internet without setting up any onsite hardware.
VoIP (Voice over Internet Protocol) is the technology that makes it all possible. Through VoIP, voice signals can be transmitted over an Internet connection instead of through traditional phone lines.
Before cloud phone systems, companies used traditional phone systems like PBX (Private Branch Exchange) and landline desk phones.
As a phone solution, PBX has a few serious weaknesses. Not only does it require businesses to buy expensive hardware up front, it also forces businesses to estimate the number of users and calls they would need in the future and make purchases and infrastructure decisions with that maximum in mind.
Unsurprisingly, this estimate wouldn’t always match up with actual business needs, and companies would often have to overbuy in fear that they might hit capacity too early and have to put their business on pause—not good.
You can easily port an existing business phone number to Dialpad, whether it’s local, toll-free, or international. Porting a local phone number in the United States is free, and your phone number will remain active while porting takes place. (Dialpad can even port Google Voice numbers.)
Dialpad is actually a UCaaS (unified communications as a service) platform with a phone system built in, which means you get SMS/MMS and instant messaging, video conferencing, and other advanced features—all in the same app.
Set up your Dialpad cloud phone system in minutes. Add phone lines, create ring groups, and set your business hours in your online account in real-time. It's one of the biggest perks of having a cloud solution, and you can't do that with a PBX phone system (which takes days or weeks to do something similar).
If you have contact center teams and need more than just a cloud phone system, Dialpad has a contact center platform that's truly integrated into its phone system. One login, one account, one user experience. Book a product tour to check it out!
Every cloud phone system should come with a desktop and mobile phone app. Dialpad’s apps work across iOS, Android, PC, and Mac—and even works on web browsers so you can make calls from your computer or cell phone. No more provisioning desk phones (unless you want to.)
Sign up for a 14-day free trial to take Dialpad for a spin!
Dialpad integrates with popular software, from CRMs like Salesforce and HubSpot to customer engagement tools like Intercom and even industry-specific tools like Clio’s practice management software. (Plus its open API lets you build custom integrations.)
With Dialpad, you can forward phone calls to your cell phone and have your caller ID show as your business phone number, not your personal number. Who says you have to take calls from your desk?
Look up any team member in Dialpad and transfer incoming calls in two clicks. (You can even set up an IVR or interactive voice response menu in Dialpad so your customers are routed to where they need to go quickly.)
Need to bring someone else onto a call? Some VoIP phone services will charge you extra for three-way calls and conference calls, but with Dialpad, they’re included for free as a part of the most basic pricing plan.
Need a phone service provider that can give you good call quality and allows you to work from anywhere? T-Mobile’s partnership with Dialpad gives you a lightning-fast 5G network bundled with a unified communications platform.
Dialpad is SOC2® Type II compliant and helps organizations meet their GDPR compliance requirements. From personally identifiable information to actual phone calls, Dialpad’s cloud communications platform ensures that your data is encrypted and secure no matter where you are and what device you are using. There are also intuitive in-meeting security controls and APIs that allow for automatic pausing of recording for added security.
Dialpad’s unique Voice Intelligence (Vi) technology not only transcribes calls in real time, it even has a post-call automation that emails you a summary of action items and moments captured during each call (which is especially useful for contact center or call center agents). The best part? It’s built right into the platform, no add-ons needed.
Dialpad doesn’t just transcribe calls—it can transcribe your voicemails too. This way, if you’re stuck in meetings all day, you can still read transcripts of important calls you might’ve missed.
Dialpad’s caller ID feature lets you customize what your calls show up as—need to call as “Customer Support team?” You can do that. Or, set up Dialpad’s auto-attendant feature to greet callers and present them with a menu of choices to direct them to the right team members.
Ready to upgrade from a basic business phone system to a full-fledged unified communications platform?
Dialpad gives you not only a VoIP phone system, but also SMS/MMS and text messaging, video conferencing, and more—all in one truly integrated platform.
$20 USD if billed monthly
1 License Minimum
All Standard plan features, plus:
All Pro plan features, plus:
Sign up for a 14-day free trial. It takes just a few minutes, and you'll be set up with a virtual business phone number at the end. From there, download the app and you're ready to go!
The engine behind a cloud phone system is VoIP or Voice over Internet Protocol. Whereas traditional landlines allow businesses to make phone calls via underground copper wires, VoIP services eliminates the need for that. Instead, cloud phone system providers with data centers will use VoIP to let their customers make and receive calls (along with sending texts and faxes) without needing to set up any hardware on their end.