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Jen Jackson

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Austin Guanzon

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Customer Interaction Management: Benefits & Tips

What turns new customers (and existing customers) ...

Get your copy of the Contact Center Playbook

Customer interactions span every part of the custo...

Social media, digital, and voice channels being handled by an agent in Dialpad's omnichannel contact center platform.

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Social media, digital, and voice channels being ha...

Live chat Live chat (and to a lesser degree, chatb...

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Screenshot of a video call happening in a web brow...

What prompts customer interactions? Now, let’s loo...

Creating a Custom Moment in Dialpad, which tracks how often certain keywords are coming up on calls.

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Creating a Custom Moment in Dialpad, which tracks ...

You can set it track, say, every time “refund” or ...

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Screenshot of creating a CSAT survey from Dialpad'...

You can even add an option for your customer to el...

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Customer support If your business sells software o...

Dialpad's real time assist card feature popping up helpful notes for an agent or rep when a tricky question comes up on a call.

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Dialpad's real time assist card feature popping up...

This way, even newer hires can start handling cust...

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Creating a chatbot response flow using Dialpad's no-code drag-and-drop builder.

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Creating a chatbot response flow using Dialpad's n...

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Screenshot of Dialpad's Ai-powered live sentiment analysis feature

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Screenshot of Dialpad's Ai-powered live sentiment ...

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The other key piece of being proactive is training...

See how you can have better customer interactions across all channels with Dialpad!

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Want to provide a better customer experience...

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