The 10 best JustCall alternatives, ranked

Are you looking for an upgrade to your business phone system or call center software?

Whether you’re not sure about JustCall yet, or want to switch away from the solution, there are many solid alternatives that are comparable in price (or cheaper) while offering similar features and capabilities. (And in some cases, even more advanced features, like customer service and sales AI.)

Below, we'll break down the top 10 JustCall competitors and alternatives in detail, look at how the pricing plans stack up, and also run through a few tips for how to find the right phone system or UCaaS (Unified Communications as a Service) solution for your business.

What is JustCall?

JustCall is a business phone system and contact center software provider that markets itself to “customer-facing” teams:

It has quite good ratings on different third-party software review sites, like G2 and Trustpilot (though some of its top competitors below also score just as highly, if not even higher), and breaks down its offerings into an inbound / outbound call center solution and a business phone system.

Why you might want to consider alternatives for Justcall

JustCall is actually a pretty strong contender, and on paper checks off a lot of the boxes you’d expect from a business phone system or cloud contact center solution.

But there are a few areas where it’s lacking a bit.

You use a variety of team communication channels

If you’re just communicating through phone calls every day, JustCall is just fine. But if you also communicate with teammates or customers through video calls and instant messaging, then you’ll need a true UCaaS provider that gives you all those communication channels in one place.

You want one solution that covers all your internal and external communication

On a related note, it’s almost always more convenient (and cost-effective) for businesses to have a streamlined tech stack. Instead of paying for and making your team manage a video conferencing app, a business SMS app, a VoIP calling app, and contact center software separately, why not have one robust solution that gives you (and your team members) all of those things in one convenient screen? With JustCall, you’ll have to pay for separate video conferencing and team messaging apps if you use those channels.

You want a solution that’s powered by industry-leading AI

What’s interesting about JustCall is that it does market the solution as having conversation intelligence and other call center AI features for coaching and even quality assurance.

And while that’s a step ahead of many other call center software solutions, there’s not a lot of information about whether JustCall is using a third-party artificial intelligence provider, or how they built this solution in-house.

The checklists of features are all there, but there’s no further information about how they’re ensuring AI transcription accuracy (or how accurate it is), for instance—which is crucial for all the other advertised features they list, like contact center compliance and sentiment analysis.

If your business is interested in using AI, this is an important consideration as more and more tools are claiming to “include AI,” but don’t explain how exactly the technology is incorporated or whether it’s built in-house, which has ramifications for your (and your customers’) data security.

This is one of the areas that we’ll dig into below with JustCall alternatives that may be using third-party partnerships with other software vendors to add features to their solutions.

10 JustCall alternatives and competitors to check out

1. Dialpad Ai Voice

What makes Dialpad a good alternative to JustCall?

Dialpad Ai Contact Center gives you everything you need in a single communications platform. This is one big difference between Dialpad and JustCall—beyond voice calls, you also get video calling and team messaging along with essential contact center features like IVR routing and a sales dialer.

Like with JustCall, you can get set up with Dialpad in just a few minutes online. It only takes a few clicks to add a new user or phone number in Dialpad:

And of course, Dialpad comes with essential AI contact center features like speech analytics, real-time voice transcription, and more:

Ultimately, Dialpad has a range of features for both outbound and inbound contact centers, in addition to letting teams handle internal conversations across different channels all in the same app. It has a global voice network and a unique dual cloud architecture that’s designed for excellent call quality.

You have all your must-have call routing and IVR options, which can be easily updated in a few clicks:

But now, let’s look at what sets Dialpad apart from JustCall.

What you get with Dialpad that you don’t get with JustCall

Truly unified communications

Spoiler alert: Dialpad is the only platform on this list that can be considered a truly unified solution. And no, we’re not being biased.

Dialpad combines UCaaS, and CCaaS on a single platform—powered by AI—to provide a seamless and cohesive agent experience in a single app.

For example, a customer support agent talking to a customer on live chat or a phone call might need help with something. Using Dialpad, they can send a message to their supervisor or an expert in any other part of the business without having to open a different app.

JustCall doesn’t have its own unified communications platform, which means agents would need to constantly bounce back and forth between the contact center app and a separate messaging or video conferencing tool to communicate with teammates while they’re on a customer call. (Get a more detailed breakdown of Dialpad vs JustCall.)

Industry-leading AI

If you’re just checking off AI features, then you might think that JustCall and Dialpad are pretty comparable with sentiment analysis and Real-Time Assist cards that help agents talk through difficult conversations.

But what’s unique about Dialpad Ai is that it’s analyzed over five billion minutes of business conversation data, meaning its state-of-the-art AI is purpose-built for business use cases

This technology powers its AI features, like Ai Agent Assist, which automatically pulls relevant information for agents without them having to manually search a knowledge base:

Another feature powered by Dialpad Ai is the Ai Scorecards feature. It’s not always possible for supervisors to listen to every single call, but they still need to provide meaningful feedback to our agents as much as possible. That’s one way Dialpad's AI-powered QA Scorecards helps customer service teams scale operations.

With Ai Scorecards, supervisors and admins can create an objective scoring criteria across all customer calls. As the agent behavior is observed by Dialpad Ai, it's automatically checked off—so when the supervisor reviews the call later, they can easily see whether the agent is doing what they are supposed to:

Pricing

If you just want a unified communications solution, Dialpad’s Ai Voice plan starts at just $15 per user per month, which comes with unlimited calling in Canada and the US, call recordings, SMS/MMS + team messaging, unlimited video meetings, real-time AI transcription, and more. Reach out for a quote if you’re interested in the Dialpad Ai Contact Center or Ai Sales Center plans.

2. Aircall

What makes AirCall a good alternative to JustCall?

Aircall brands itself as a phone system and call center software for customer-centric teams. It’s a pretty solid option, but like OpenPhone, it’s quite limited in terms of communication channels—Aircall doesn’t provide unified communications capabilities like video calls and internal chat functionality like some of the other options on this list, but it does have the usual expected features for call centers.

(Learn more about the best Aircall alternatives.)

What you get with AirCall that you don’t get with JustCall

Honestly, not a lot. Their features are pretty comparable, and if you’re just looking for a JustCall alternative because you don’t like JustCall for whatever reason, you might look into Aircall. Just be aware there aren’t any huge differentiators in terms of pricing or unique features.

Pricing

Aircall’s Essentials plan starts at $30 per user per month, with a 3-user minimum. One level up is the Professionals plan at $50, which gives you access to the Salesforce integration and “advanced analytics.”¹

3. RingCentral

What makes RingCentral a good alternative to JustCall?

In terms of functionality, RingCentral has the team communication channels that JustCall is lacking: video calls and instant messaging.

If you want a JustCall alternative that doesn’t just do phone calls, RingCentral could give you something that’s closer to an all-in-one solution. Note that we say “closer,” because even though RingCentral does market a contact center product, it’s actually reselling a third-party provider’s contact center software.² (Learn more about the best RingCentral alternatives.)

What you get with RingCentral that you don’t get with JustCall

With RingCentral, you’ll have more options when it comes to channels for communicating with your teammates. Depending on the package you choose, you may also save money with RingCentral.

Pricing

For RingCentral’s Business Communications plans, the least expensive Core plan starts at $30, up to $45 for the Ultra plan (regular pricing). There are four contact center plans, and you’ll have to reach out for a quote.³

4. UJET

What makes UJET a good alternative to JustCall?

UJET has a pretty good reputation as a CCaaS (Contact Center as a Service) solution in terms of ease of use and it’s quite a modern solution compared to many of the JustCall alternatives on this list. Like JustCall, you’re getting a platform that’s more designed for customer-facing teams as opposed to internal team communications, which means you’ll need to purchase a separate app or tool if you want to host video calls or message teammates.

What you get with UJET that you don’t get with JustCall

If your team is full of Google Workspace users, you might lean toward UJET as it’s designed for Google. The only other JustCall competitor that offers this is Dialpad, which is also tightly partnered with Google and even Google Vertex AI.

Pricing

You’ll have to reach out to their team for a quote for all of their pricing plans.

5. Vonage

What makes Vonage a good alternative to JustCall?

Vonage offers most of the unified communications and call center functionalities that you’d get with JustCall, and also some that you don’t (like team messaging).

The features you get in the contact center plans are pretty comparable to JustCall, including call pops and call recording.

What you get with Vonage that you don’t get with JustCall

If you want to combine your residential calling with business calling, Vonage can give you that. But in most situations, you'll find similar features in both solutions.

Pricing

Vonage’s least expensive plan starts at $19.99 monthly per user, and if you’re interested in contact center pricing, you’ll just have to reach out for a quote.⁴

6. CloudTalk

What makes CloudTalk a good alternative to JustCall?

CloudTalk is very much like JustCall in that it markets itself heavily toward sales and customer support teams.

In terms of call center functionalities, it is solely focused on calling, with no video conferencing or instant messaging functionality. For a call center that just needs the basics like skills-based call routing and automated call distribution, CloudTalk could be a viable option.

What you get with CloudTalk that you don’t get with JustCall

For the most part, CloudTalk’s limitations and functionality are very similar to JustCall’s. If you really wanted to nitpick, CloudTalk has phone support for its two most expensive plans, whereas JustCall only seems to have email and live chat support.⁵

Pricing

CloudTalk’s Starter plan starts at $25 per user per month, which comes with unlimited inbound and intracompany calling. (Note this does not include outbound calling.) Next tier up is the Essential plan at $30, which unlocks SMS messaging, integrations, and skill-based routing.⁶

7. CallHippo

What makes CallHippo a good alternative to JustCall?

CallHippo, like many of the other alternatives to JustCall, provides a VoIP phone service that can be used on existing phones or softphones.

CallHippo includes a number of features like call recording, call transfer, and even has a page on its website dedicated to “speech analytics,” though like JustCall, it’s not clear whether CallHippo built this feature in-house or if it’s using a third-party artificial intelligence solution.

At the same time, CallHippo lacks some features you may be looking for in a phone system. (It has no video conferencing functionality.)

What you get with CallHippo that you don’t get with JustCall

Really low prices. CallHippo has a $0 call center plan, but it’s deceiving because you have to pay for the phone numbers and you also have to pay separately for incoming and outgoing calls.⁷

Pricing

CallHippo has three office phone system tiers: Starter, Professional, and Ultimate. The Starter plan is priced at $12.99 per user per month but has really bare-bones functionality, the Professional plan is $21.99 per user per month, and the Ultimate is $30.99 per user per month. The call center plans, on the other hand, go from a bare-bones free plan to the $40 per user per month Platinum plan. While these prices look pretty low, again, you’re paying for calling minutes and potentially lots of add-ons, so just keep that in mind.⁸

8. Nextiva

What makes Nextiva a good alternative to JustCall?

Like some of the other unified communications solutions on this list of JustCall alternatives, Nextiva will give you video conferencing and messaging options on a desktop/mobile phone app if those are channels that your team needs. Along with that, there’s also a call center plan if you need to support a sales and/or customer service team.

The thing is, it has the same disadvantage as RingCentral in terms of whitelabeling products and using third-party vendors in order to market a “unified” product.

What you get with Nextiva that you don’t get with JustCall

Again, the main advantage here is your team will be able to talk to each other through more communication channels. But otherwise, in terms of conversation intelligence and customer service AI features, you might actually get more with one of the better JustCall alternatives on this list (or JustCall itself).

Pricing

Nextiva’s most basic plan starts at $25.95 per user per month at regular price and comes with a local phone number. The Professional plan is $30.95, and then Enterprise is $40.95.⁹

9. OpenPhone

What makes OpenPhone a good alternative to JustCall?

If you don’t need call center functionality or video calling or instant messaging, OpenPhone is a good JustCall alternative because it’s pretty easy to set up, with a modern user interface.

That being said, OpenPhone is quite basic in terms of business communications functionality, and doesn’t have AI features like real-time transcription.

What you get with OpenPhone that you don’t get with JustCall

When it comes down to it, OpenPhone’s advantage over JustCall is its affordability, with pricing starting at $13 per user per month.

Pricing

OpenPhone’s Standard plan starts at $13 per user per month, and goes up to Enterprise pricing, which requires you to reach out to their Sales team for a custom quote.¹⁰

10. Grasshopper

What makes Grasshopper a good alternative to JustCall?

If your business’ needs are simple enough that you don’t need all the bells and whistles, Grasshopper is a decent option. It lets you have two numbers on a single phone so that customers can call your cell phone without needing your personal number.

A desktop and mobile app are included in all plans—as are voicemail, call forwarding and Wi-Fi calling. However, just like JustCall, there’s no video conferencing or instant messaging. You won’t get any small business call center or outbound functionality either, like a power dialer or auto dialer.

What you get with Grasshopper that you don’t get with JustCall

To be frank, Grasshopper is a pretty basic solution. If you just don’t want to use JustCall, then it’s worth checking out the free trial, but Grasshopper’s missing a lot of innovative features like AI and more advanced contact center functionality.

Pricing

As the features are the same in every plan, pricing is simple—it’s based on how many numbers and extensions you have. The Solo plan gives you one phone number and three extensions, but will set you back $26 per user per month. That’s a little pricey compared to something like Dialpad, which gives you much more functionality (at a lower price too).¹¹

How to find the right phone system platform for your business

Spoiler alert: The best phone system for your business probably isn’t a phone system.

As you’ve probably gathered from reading about all the JustCall competitors above, there’s a huge variety of solutions today that let you do a lot more than just make phone calls and transfer calls.

Because of this, it adds a wrinkle into your typical “buying a phone system checklist” of things to consider. Here are three key steps to take, beyond just looking at the price tag:

Step 1. Know what features and functionality you need

Start by thinking about which communication channels you and your team will use on a daily basis.

• Does the platform offer high-quality video conferencing?

• Is there an automated attendant or IVR system?

• Does it integrate with other software you’re using, like CRM systems or cloud storage applications?

These are a few examples of the types of questions you should be asking at this point when choosing a communications solution or phone system platform.

Step 2. Make sure it’s easy to use

This one is tougher, because this isn’t just a feature that you can just check off a list. To really get an understanding of whether a JustCall alternative is easy to use, for instance, you’d probably have to sign up for a free trial and actually take it for a test drive. (Or, at the very least, get a demo or walkthrough with the Sales team.)

Ideally, the platform should be easy to set up and use without any technical knowledge or expertise. The more intuitive the interface, the better user experience you’ll have when using it on a daily basis. (And the less time your IT team will have to spend training everyone.)

Step 3. Know what kind of customer service you’ll be getting

When selecting a phone system provider (or any software provider, really), make sure they provide quality customer service and technical support if you experience any issues with their product or services. Ask questions about how quickly they respond to inquiries and if they offer online resources such as tutorials and FAQs that may help with troubleshooting issues quickly and easily.

(A pro-tip here is to check out the customer reviews on third party review sites like G2 and Trustpilot.)

What’s the best JustCall alternative for your business?

If your team needs a communications solution that lets you handle both your internal team calls and meetings, and also external customer conversations across different channels, Dialpad Ai Contact Center is one of the best options you can check out.

Not only does it offer AI self-service options and all the channels you need in a single app, it’s also incredibly easy to use and set up.

Get a hands-on look at how it works with a demo!

¹aircall.io/pricing/

²channelfutures.com/telephony-uc-collaboration/ringcentral-nice-extend-partnership-to-offer-ringcentral-contact-center

³ringcentral.com/office/plansandpricing.html#mvp

⁴vonage.com/unified-communications/pricing/

⁵justcall.io/pricing/

⁶cloudtalk.io/pricing/

^7,8callhippo.com/pricing/

⁹nextiva.com/nextiva-pricing.html

¹⁰openphone.com/pricing

¹¹signup.grasshopper.com/plans#