Dialpad vs ringcentral header

Dialpad vs. RingCentral

Which is better?

Try out Dialpad with a 14-day free trial and see how it stacks up against RingCentral. Signup takes just a few minutes (even faster with your Google or Microsoft 365 account).

So you’ve been tasked with deciding which business phone system is best for your org. No pressure. Except there is! With the number of options out there, each with different pricing plans and perks.

The good news is you’ve come to the right place to figure it out. We’ve put together this detailed comparison of two powerhouse options: Dialpad and RingCentral.

What do Dialpad and RingCentral have in common?

Dialpad and RingCentral are both cloud-based phone systems. Both offer an internal messaging platform and a video conferencing solution. And both integrate with apps like Google Workspace, Microsoft 365, and Okta to further automate the process of adding and de-provisioning users, freeing up IT time. Dialpad and RingCentral also both support desk phones and BYOD.

Although they have several things in common, these two platforms are also unique in their own ways. Check out some of the main differences between Dialpad and RingCentral below.

How are Dialpad and RingCentral different?

Sure, there are features and little product things that are different between both companies (and the other competitors in the space), but the biggest difference is in how Dialpad is built.

One of the things that many of our customers love about Dialpad is how easy it is to set up. (And make changes to!)

From our conversations with customers, setting up a user on RingCentral takes about 30 minutes. Add another 30 minutes on top of that if you’re looking to set up a new contact center, specifically.

With Dialpad, setting up a new user takes five minutes. Setting up a contact center? Another five. Yeah, it’s pretty fast.

Actually, let us show you how you can set up a contact center in Dialpad—in two minutes.

Adding managing phone number for someone in dialpad

And by the way, Dialpad is built on the Google Cloud Platform, which allows us to do neat things like minimize downtime and release new features every week—not quarterly like most other platforms.

So, if you’re looking for something that’ll help you close more deals, manage a contact center team, and communicate with anyone from anywhere over the phone, video, or messaging—all while delivering an exceptional customer experience—then keep reading.

We created Dialpad for you.

Okay, you’re not sold yet

Fair. Everyone says they have “calling and messaging and video… and a contact center… and more!”

We get it.

So we asked our sales team—who actually talks to our customers who used to be with RingCentral—to break things down for us. Want to know what they’re hearing every day about the whole RingCentral vs Dialpad thing? Keep scrolling.

Or... Don't feel like reading? No problem.

Book a product tour to see how Dialpad stacks up against RingCentral.

Easy peasy telephony

Whether you work in tech or not, using your business phone system should be easy.

Dialpad's business messaging platform automatically syncs across all devices, which gives you a single source of truth for all your business conversations.

Say you had a quick call with a colleague on the desktop app and sent her a business text on your mobile app. Both conversations with that colleague will show up when you open Dialpad. This makes it easy to find where the conversation left off, no matter what device you’re using.

Dialpad also offers a more consistent product experience because all of our products are built and supported in-house. (RingCentral is actually selling another company’s contact center solution, which is why their communications app looks completely different from their contact center platform.)

đź’Ş Dialpad tip:

Other business phone systems (like RingCentral) are built on old architecture, inherently making their product more complex. At Dialpad, we build our own software and own every bit of its code, letting us create a more integrated user experience.

Room for all your favorite apps

When it comes to integrations, RingCentral has more. So if you’re looking for something super niche, RingCentral might be more likely to have it. But Dialpad has all the major ones and is constantly adding more.

One thing though: one of RingCentral’s most popular integrations, Salesforce, doesn’t work on mobile the way it does with Dialpad. You need to be working within the desktop app to get full Salesforce functionality.

Dialpad’s integrations, on the other hand, happen in the cloud. That means that when you do a thing in Salesforce—whether it’s on the mobile or desktop app—the experience won’t change.

Also, our integrations are available to all users—not just contact center agents. Meaning any Dialpad user can use the Salesforce integration if they have a Salesforce account:

Salesforce Power Dialer

No need to ask, “Can you hear me now?”

When choosing a business phone system, call quality is super important. RingCentral and Dialpad both leverage VoIP technology to provide high-quality calls.

However, Dialpad’s telephony architecture is more modern, adaptable, and reliable. This is because, unlike with RingCentral, Dialpad users aren’t bound to a single server in a data center.

With Dialpad, you have all the servers to leverage. The result? Better call quality as each call is set up independently to suit the situation.

(Dialpad’s innovative and modern backend also means that there’s next-to-no downtime. That means you can keep using the phone system as usual, even when there are software updates.)

🧠 Dialpad tip:

Want to nerd out? Dialpad has “split” the logic and routing from voice calls in its architecture, which means our data centers are full of purpose-built, bare metal servers whose only job is to handle calls. Our “brains” in Google Cloud handle all the decision making, routing, and call flows. (We think it’s pretty cool.)

Contact center reports: No math degree needed

Both Dialpad and RingCentral offer reporting, but Dialpad does so at no additional cost.

Dialpad is super easy to use too—you can see all your data right from your Analytics tab.

Heatmaps that show when you’re getting the most calls—and how your average speed to answer is trending during the day? Check.

Call durations? Check.

Dialpad even spots keyword terms that keep popping on your customer calls.

This way, you can easily spot pesky issues that might be tripping up your team, improve your training, and boost the performance of your contact center.

Heatmaps

So supportive, you can lean on us anytime… Literally

Both Dialpad and RingCentral offer 24/7 global support. What it really boils down to is the quality of the support. That’s where Dialpad shines.

But don’t take our word for it. Here’s what our customers say:

Dialpad contact center review from g2

You’ll never just be a number to us. Even though Dialpad’s customers run the gamut from solopreneurs to organizations with 1,000+ people, you won’t be able to tell.

That’s our goal. And that’s also why we’ve designed Dialpad to be so easy to use without IT help. It should just work. And in the rare cases where something does come up (because, well, technology), our team is here at all hours of the day or night to help you. We don’t run a traditional 9-to-5, and most of our customers don’t either.

And let’s be honest, the easier we can make it for you, the less stressed our Customer Support team will be.

And our secret sauce: Vi™ (Voice Intelligence)

Everyone talks about AI. But no one really talks about how it works or why you’d even want it in your phone system or contact center platform.

So here’s what Dialpad's AI-powered Voice Intelligence does for you. Not only does it automatically transcribe your voice conversations—in real-time—it can also detect customer sentiment on calls based on the words they use, and pick out keywords and phrases so you can track them.

Real Time Transcriptions UI

For example, if your customers are bringing up a competitor’s name or asking a lot of tricky questions about price, you’ll know.

Oh, and if you ever see other UCaaS and CCaaS products (like RingCentral) talk about AI... Our automatic speech recognition (ASR) and natural language processing (NLP) engine is proprietary. Meaning we built it ourselves, and it’s the most accurate one out there.

How much does Dialpad cost?

Dialpad’s Pro plan (our most popular option) charges $25/user per month, and includes unlimited call recording and transcriptions as well as a year of screen recordings for Contact Center users. We also offer a super affordable toll-free rate of 2 cents per minute.

Plus, think of how much you’re saving by not having to call in an IT person to do little things like add a user or change your voicemail settings.

How much does RingCentral cost?

RingCentral’s Premium plan (most closely matched in features to Dialpad’s Pro plan) is $34.99/seat and does NOT include unlimited calling or SMS/MMS. Those usage-based costs really add up. Not to mention the additional fees the platform charges along the way.

Call recording? That’ll be extra.

Real-time transcription? Yup, add on a little more.

Salesforce integration? Extra.

đź’Ą Dialpad tip:

Dialpad’s Pro and Enterprise plans come with the Salesforce integration included.

Additional toll-free minutes with RingCentral are 3.9 cents per minute (it's on their pricing page)—twice what Dialpad charges.

Dialpad also deploys in much less time—and you don't need weeks of training to become an admin for Dialpad Contact Center.

Is RingCentral a powerful tool? Absolutely. But it’s also about twice the price of Dialpad if you’re comparing plans with similar features.

See how Dialpad stacks up against RingCentral

Want to take Dialpad for a test drive? It’s free for 14 days and signing up is easy—you can use your Google or Microsoft 365 account to get started with a virtual business number in just a few clicks.