Business Phone System Comparisons

Dialpad vs. RingCentral

Choosing between two phone systems can be tough. With so many options and features, it can be difficult to figure out what would be best for your company. We want to make it easier for you by providing a quick guide on some of the business phone providers. Here's a quick snapshot of how Dialpad compares with RingCentral.

14 Day Free Trial

Dialpad and RingCentral are cloud-based phone systems. They both offer an internal messaging platform and a web conferencing solution. And they both have integrations with popular apps like G Suite and Office 365. Although they have several aspects in common, the two platforms are also unique in their own ways. Check out some of the differences between Dialpad and RingCentral below.

vs
Admin Experience

Modern, intuitive Admin Portal

More challenging to navigate

Analytics

Advanced analytics at no additional charge

Advanced analytics for an additional charge

User Experience

Single source of truth for all your conversations

Multiple areas conversations can be stored

Mobile Apps

Real-time coaching available via mobile apps

Limited real-time coaching via mobile apps

Voice Intelligence

Many real-time, native Voice Intelligence features

Limited features

Reliable Call Quality

Reliable call quality

Inconsistent call quality

EASE OF ADMINISTRATION

Provisioning new users on a business phone system often takes more time than it should. Dialpad offers many options to make the user set-up process efficient and accurate. For one thing, it only takes an admin member a few clicks to add a new member in Dialpad. Both RingCentral and Dialpad integrate with apps like G Suite, Office 365, and Okta. These integrations further help to automate the process of adding and de-provisioning users. This frees up time for the IT teams so that they can work on strategic projects. Dialpad and RingCentral also both support desk phones and BYOD. However, customers report that user administration is easier with Dialpad.

EASE OF USE

Whether you work in tech or not, using your business phone system should be easy. Compared to RingCentral, Dialpad's user interface is more straightforward and intuitive. Both providers have an internal messaging platform, but Dialpad is more user friendly. Dialpad's business messaging platform automatically syncs across all devices. This provides a single source of truth for all your business conversations. You had a quick call with a colleague on the desktop app and sent her a business text on your mobile app. Both conversations with that colleague will show up when you access Dialpad. This makes it easy to find where the conversation left off, regardless of what device you are using.

CALL QUALITY & RELIABILITY

When choosing a business phone system, call quality is one of the most important factors. RingCentral and Dialpad both leverage VoIP technology to provide high quality calls. However, Dialpad’s telephony architecture is more modern, adaptable and reliable. Because of this architecture, Dialpad customers enjoy more consistent call quality. Dialpad’s innovative and modern backend also means that there is no downtime. The phone system continues to operate as usual even when there are software updates. Dialpad takes pride in providing clear, high quality calls on a consistent basis. Companies using Dialpad can communicate and keep business operating smoothly without interruptions.

PRODUCT DIRECTION & INNOVATION

Dialpad and RingCentral are both cloud-based VoIP phone systems. On the surface, this can make it seem like both options can provide the same benefits. However, Dialpad’s architecture is more flexible, reliable and innovative. This means the platform can release new features and product updates faster. When a new development takes place, Dialpad allows users to try it out without forcing a system reboot. This enables Dialpad to offer new features on an ongoing basis without disruption.

Learn more about Dialpad's business phone system.