Business Phone System Comparisons

Dialpad vs Nextiva

There are dozens of business phone system providers on the market. With different pricing, features, and capabilities, each VoIP provider is unique. To make things simple for you, we've created a quick guide to help you compare different business communications platforms. Here's an overview of how Dialpad compares to Nextiva.

Free 14-day Trial

Dialpad and Nextiva are both cloud-based business phone systems that offer calling, video conferencing, and contact center capabilities. However, Dialpad has a more focused product line, higher reliability, and key features like call transcriptions that will improve communications across your entire organization.

Let’s take a look at the key differences between Dialpad and Nextiva so you can make the right choice for your business.


vs
Artificial Intelligence

Proprietary Voice Intelligence (Vi) provides real-time suggestions, sentiment analysis, speech coaching, and instant post-call summaries.

Only real-time suggestions and conversation analysis.

Transcriptions

Highly accurate call, meeting, and voicemail transcription.

Only voicemail transcription.

Product Focus

Dedicated focus on business communications.

Spread thin across communications, CRM, other business apps.

Unified Platform

A single, unified platform for inbound and outbound calling, video conferencing, and chat while allowing full integration with top-tier software such as Office 365, Salesforce, and HubSpot.

Separate apps for business communications and collaboration.

Device Switching

Seamlessly switch calls between devices.

No device switching.

Reliability

100% uptime with no interruption for maintenance and updates.

99.999% uptime.

Artificial Intelligence

Dialpad and Nextiva use artificial intelligence across many products on their platforms. Both companies use AI to help contact center agents in real time and track customer sentiment—extremely useful for keeping customers happy and closing more deals. Dialpad’s AI, Voice Intelligence, takes it a step further with speech coaching and post-call summaries. With Dialpad speech coaching, managers and reps can track bad habits like rambling, saying “umm” too frequently, and more. You can even track script compliance. Plus, after every call, Dialpad’s Voice Intelligence instantly sends a post-call summary that includes meeting notes, action items, and key moments from the call so you can take action and stay organized.

Transcriptions

Both Dialpad and Nextiva have call recording, but only Dialpad has searchable call transcriptions. When you can’t remember what a customer said and want to refer back, you shouldn’t have to listen to a 30-minute call or waste time trying to find the exact part of the call. With Dialpad, you can pull up the call transcript and search for keywords to locate the moment you were looking for.

Product Focus

Being solely dedicated to business communications allows Dialpad to innovate and update our products at a much faster pace. Nextiva is spread thin across its communications functions, its CRM tool, and other business tools—becoming a jack of all trades, but master of none. Instead, Dialpad integrates with top CRMs like Salesforce and Hubspot so our users can have the best of both worlds without compromise.

Unified Platform

When it comes to any new business tool, employee adoption is critical. When new tools have multiple apps and logins like Nextiva’s separate calling and team chat apps, employees can become overwhelmed and confused—causing adoption to suffer. Next thing you know, your employees are back to using over-the-top personal numbers and devices. With Dialpad’s single app for calling, chat, contact center, and video conferencing, onboarding and setup are far easier.

Device Switching

Ever had to get out of the office quickly, but you’re still on a work call? Dialpad lets you switch the call from your computer to your mobile device with a single tap. Unfortunately, Nextiva doesn’t support this feature, forcing you to hang up and call back or stay on the line.

Reliability

You might think 99.999% versus 100% uptime might not make a huge difference. But when your biggest customer is on the other end of the line, you can’t afford a dropped call. Dialpad’s proprietary split-cloud architecture guarantees that your business stays running without any interruptions - even for updates or maintenance windows.

Learn more about Dialpad's business phone system.