Dialpad vs. Vonage

When it comes to business phone systems, there’s no shortage of options to pick from. But with all the different pricing, features, setup processes, and interfaces out there, choosing the right VoIP can be… challenging.

We get a lot of people asking us this question too—so, we’ve put together this detailed comparison of Dialpad vs Vonage.

What’s the difference between Dialpad and Vonage?

At first glance, Dialpad and Vonage are both cloud-based phone providers that serve businesses of all sizes. Both offer mobility functionalities and integrations with other business apps. But, there’s more to it than just what’s in this table.

Check out the differences between Dialpad and Vonage below.

Predictable pricing

Pricing is a big factor to consider when evaluating different phone systems. A lot of companies know the pain of sifting through pages of phone bills and attempting to decipher all the charges. Dialpad solves this challenge with simple and predictable pricing.

Instead of charging per-minute fees, Dialpad offers unlimited inbound calling at a fixed price for each plan. Dialpad also doesn’t have hidden set-up fees so there are no surprises on your bill. This ensures that companies can easily find and understand their telephony costs.

Native innovative features

The ability for a company to develop innovative features depends on the telephony architecture. Dialpad's backend allows for new in-app features to be built as needed to consistently provide cutting-edge technology. This allows functionalities like real-time AI-powered voice transcription—we call it Dialpad Ai—to be built right into Dialpad’s UCaaS and CCaaS products.

Although AI features are available with Vonage as well, they’re typically add-ons through strategic partnerships. These partnerships often come at an additional price and might mean a separate contract altogether.

Dialpad’s native real-time features mean a consistent user experience. Employees don’t have to use multiple tools or navigate a different interface to enjoy innovative features. Dialpad offers companies the latest and greatest technology within the app. This not only means more intuitive workflows but lower costs for companies as well.

Rapid deployment

How fast a company can help get your business phone system up and running is super important when evaluating potential providers.

Either replacing an existing business phone system or implementing a new solution can potentially interrupt business communications. And the longer it takes to have a working business phone, the more a company risks losing money.

Dialpad makes deployment quick and simple. In fact, the business phone solution can be implemented and set up in a matter of days for most companies—or even a matter of minutes for some (like LeadSigma and Education First). Plus, Dialpad’s deployments include several self-service options, empowering customers to speed up the setup process without waiting for support.

A quick and effective deployment saves IT teams time and ensures a shorter downtime for employees that rely on the business phone system.

Intuitive interface

It shouldn’t require years of IT experience for your employees to understand how to use your business phone system. Basic functionalities should be simple and easy to find.

Dialpad was built to be intuitive for any end-user, whether they’re in marketing, sales, or IT. Integrations with popular apps like Salesforce ensure automatic and accurate activity tracking.

Also, Dialpad's platform syncs across all your signed-in devices, ensuring your conversations are never siloed in different places. Regardless of what device you access, you’ll have access to the same call log and message history.

Finally, you receive a free Dialpad Meetings license with any Dialpad Talk account. This means you can start a conference call whenever you need to—no PIN or download required.

Advanced analytics

One of the limitations of Vonage when it comes to being easy to use is their reporting. Yes, Vonage has reporting, but it’s not the most robust out there. With Dialpad, you can see all your data right from your Analytics tab:

Heatmaps that show when you’re getting the most calls—and how your average speed to answer is trending during the day? Check.

Call durations and resolution rates? Check.

Dialpad Ai even spots keyword terms that keep popping on your customer calls. This way, you can easily spot pesky issues that might be tripping up your team, improve your training, and boost the performance of your contact center.

Best-in-class support

There’s a reason why Dialpad won the Stevie® Award for sales and customer service (ahem, among a few other awards).

First off, we've made Dialpad super easy to use, without IT help. It should just work. And in the rare cases where something does come up (because, well, technology), our team is here at all hours of the day or night to help you out through the following channels:

• Live chat

• Phone

• A detailed Help Center

• Training options (in person, webinars, live online, video, documentation)

But you don’t have to take our word for it

According to GetApp, folks comparing Dialpad and Vonage found that Vonage is solid, but Dialpad is easier to use, more feature-rich, has better customer service, and provides better value for the money, with 87% of reviewers recommending the app.