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Dialpad vs. 8x8

A quick snapshot of what you get with Dialpad:

  • A single app for calling, chat, video conferencing, and contact center
  • Salesforce integration included in all Pro and Enterprise Plans (and there’s no hidden implementation fees either)
  • Hyper-accurate real-time transcriptions available to all users

Take Dialpad for a test drive and see how it stacks up against 8x8!

Dialpad and 8x8 are both cloud-based phone systems that offer a suite of products. Both platforms offer voice, messaging, web conferencing, and contact centers as well as integrations with popular apps like Google Workspace and Salesforce.

Although these two providers have a lot in common and both use VoIP technology, there are also major differences. Keep reading to learn how Dialpad Ai Voice stacks up against 8x8.

Dialpad Ai Voice vs. 8x8 Business Communications at a glance

FEATURES
Price
Starts at $15/user/month
Starts at $15/user/month [1]
Ease of use
Single source of truth for all your conversations
Multiple areas and apps conversations can be stored
Business Messaging
Robust messaging including SMS, MMS, and group messaging
Artificial Intelligence
Native Dialpad Ai built directly into UCaaS and CCaaS products
Not much information on Pricing page re. artificial intelligence features [1]
Sales Coaching
Sophisticated real-time coaching features
No real-time coaching features
Price
Starts at $15/user/month
Starts at $15/user/month [1]
Ease of use
Single source of truth for all your conversations
Multiple areas and apps conversations can be stored
Business Messaging
Robust messaging including SMS, MMS, and group messaging
Artificial Intelligence
Native Dialpad Ai built directly into UCaaS and CCaaS products
Not much information on Pricing page re. artificial intelligence features [1]
Sales Coaching
Sophisticated real-time coaching features
No real-time coaching features

Finally, all your conversations in one place

Dialpad and 8x8 both dub themselves as all-in-one communication platforms—but they’re not the same.

With Dialpad’s single app for calling, chat, contact center, and video conferencing, onboarding and setup are very easy. The business messaging platform automatically syncs across all devices, providing a single source of truth for all your business conversations.

Picture this: You had a quick call with a colleague on the desktop app and sent her a business text on your mobile app. Before the call, you had an email thread going with some Google Drive attachments. All of these interactions will show up in a single pane when you access Dialpad. This makes it easy to find where the conversation left off, regardless of what device you’re using:

Dialpad messaging interface

Integrate with all your favorite apps

Both Dialpad and 8x8 integrate with the apps you’re likely already using, like Google Workspace, CRMs (like Salesforce and HubSpot), collaboration software (like Microsoft 365), customer service tools (like Zendesk), and more.

💥 DIALPAD TIP:

Dialpad Ai Voice’s Pro and Enterprise plans come with the Salesforce integration included (and we won’t charge you a hidden implementation fee either).

Here to make your life easier: Dialpad Ai

How a phone system is built determines its ability to develop and innovate over time. Dialpad’s telephony architecture is the only one that has artificial intelligence built into the product. We call it “Dialpad Ai”—and it’s the one of the most accurate out there. We'd recommend browse 8x8's website to see what types of AI features they've built or include in their product.

So why would you want Dialpad Ai in your phone system or contact center platform? Loads of reasons. Not only does it automatically transcribe your voice conversations—in real-time—it can also detect customer sentiment on calls based on the words they use and pick out keywords and phrases so you can track them.

For example, if your customers are bringing up a competitor’s name or asking a lot of tricky questions about price, you’ll know.

Ai Voice Outbound sales with live transcription

Want to see how Dialpad stacks up against 8x8?

There's only one way to tell. Book a demo with our Sales team, or take a self-guided tour and play around with the product yourself first!

We’re always here for you

There’s a reason why Dialpad won the Stevie® Award for sales and customer service.

First off, we've made Dialpad super easy to use, without IT help. It should just work. And in the rare cases where something does come up (because, well, technology), our team is here at all hours of the day or night to help you out through the following channels:

  • Live chat (with a real human!)
  • Phone
  • A detailed Help Center

We’ll give props to 8x8 as well here, though—they offer technical support 24 hours a day via live chat and phone.

👉 DIALPAD TIP:

After a call completes, you’ll be asked to provide post call feedback by rating us 1-5 stars. 1-2 star ratings automatically open a support ticket with Dialpad Support and—in real-time—captures all the logs and details we’ll need to look into it for you. (So you don’t have to.)

Savings that go beyond just the price

Dialpad and 8x8 plans both start from $15/user per month1—but here’s the thing that companies don’t talk about much. The advertised cost of software isn't always the best indicator of how much you’ll actually need to pay.

For example, there’s the cost of implementing, configuring, and supporting your chosen software. If something is slightly cheaper upfront—but takes much more time, effort, and support from your vendor, just to get it up and running and configured the way you want—would you still go with it?

(That includes changes in scaling up and down later on, by the way).

Or would you rather choose something that might cost a little more upfront, but makes deployment, configurations, admin, and scaling all super easy to do yourself?

That’s what Dialpad is designed to let you do. Think of how much you’re saving by not having to call in an IT person to do little things like add a user or change your voicemail settings. Or having to pay surprise implementation fees every time you want to add an integration.

But you don’t have to take our word for it

According to GetApp, folks comparing Dialpad and 8x8 found Dialpad easier to use and set up and thought it provided better value for the money, more features, and better customer support.

Dialpad vs 8x8 reviews

Not to mention Dialpad's Trustpilot rating...

Dialpad vs 8x8 trustpilot

Dialpad vs. 8x8: See how Dialpad stacks up!

Want to take Dialpad for a test drive? It’s free for 14 days and signing up is easy—you can use your Google or Microsoft 365 account to get started in just a few clicks. Or, take a self-guided interactive tour of the app first!

[1] 8x8.com/products/plans-and-pricing