How Westward360 improves productivity by 20% with Dialpad Ai
With the seamlessness of getting everything transferred over, I don’t even recall any major issues. We didn’t have trouble porting numbers over, and it wasn’t disruptive at all.
JUDE TUNGUL
BUSINESS OPERATIONS AND INTELLIGENCE MANAGER
It’s been a very easy transition for not just our CSR (customer service rep) team, but anyone in the organization.
JUDE TUNGUL
BUSINESS OPERATIONS AND INTELLIGENCE MANAGER
Analytics keeps us drawn to Dialpad. The interface in Dialpad helps us immediately visualize how we’re performing—not to micromanage an individual, but to better understand things like call hold times.
JUDE TUNGUL
BUSINESS OPERATIONS AND INTELLIGENCE MANAGER
It’s really helped us build out the way we train CSRs and pulls up guidance for them right away as opposed to making them reach out to someone else.
JUDE TUNGUL
BUSINESS OPERATIONS AND INTELLIGENCE MANAGER
We have a property management software in our condo management side and a separate one for our rental side. So all of this information is in 100 different places, but Dialpad’s API with Zendesk lets us create something custom where, in a single place, we can see every single place where we had a touchpoint with the customer.
JUDE TUNGUL
BUSINESS OPERATIONS AND INTELLIGENCE MANAGER
Managing a property management contract center?
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