CUSTOMER STORY

PLANGRID SERVICES CUSTOMERS FROM ANYWHERE

DIALPAD + PLANGRID

PlanGrid offers the world’s most downloaded construction app, with a five-star rating and over 2,700 App Store Reviews. Serving the industry’s biggest contractors, owners, and architects, the rapidly growing technology company makes construction projects more efficient with its mobile and cloud-based tools. Deploying Dialpad's Business Communications Platform has enabled PlanGrid to scale globally and service customers from anywhere, across any device.

THE DEPLOYMENT IN NUMBERS

CHALLENGES OF SCALE

At one point, PlanGrid relied on three different phone systems: RingCentral, Vonage, and Verizon Wireless. With more than 200 employees—and at least 25% working remotely—the company needed a fresh approach to scaling global communications. In addition to high costs and substantial IT demands, the disconnected phone systems made it complicated for individuals across different departments to collaborate and service customers.