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How Education First achieves an amazing 97% CSAT with Dialpad Ai

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With Dialpad, we can set up a new call center in 10 minutes from anywhere. We have the flexibility to manage our call center on our own, and it’s easy.

Mike Monteiro
Senior Manager of People Operations

Screenshot of adding and managing phone numbers from Dialpads online dashboard

Dialpad gives us the ability to change our call center ourselves—without interruption and within minutes.

Mike Monteiro
Senior Manager of People Operations

Screenshot of Dialpads AI powered real time assist card feature popping up helpful notes for an agent or rep when a tricky question comes up on a call
Screenshot of Dialpads voicemail drop feature which lets sales reps drop in a pre recorded message when they hit prospects voicemails
Screenshot of Dialpads built in contact center analytics dashboard
Screenshot of Dialpad Ai inferring CSAT scores automatically from customer conversations
Screenshot of creating a Custom Moment in Dialpad which uses AI to track how often certain keywords are coming up on calls
Screenshot of Dialpad Ais analytics tracking how often different topics come up in customer conversations
Screenshot of Dialpads Salesforce integration with embedded dialer

Need a better way to keep students, staff, and parents connected?

See how your team can use Dialpad’s AI-powered communications platform to uncover real-time conversational insights, manage conversations across voice and digital channels, and much more. Book a demo or take a self-guided interactive tour of the app first!