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See how EF Education First set up a call center—in just 10 minutes

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For over 50 years, EF Education First’s mission has been to open up the world to education through educational travel, study abroad experiences, and academic programs.

Mike Monteiro, Communications System Manager at EF, shares how Dialpad plays an integral part in keeping their call center running smoothly, no matter where their reps are.

"Dialpad gives us the ability to change our call center ourselves—without interruption and within minutes."

Mike Monteiro | Communications System Manager
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EF Education First quote image 1

"Dialpad gives us the ability to change our call center ourselves—without interruption and within minutes."

Mike Monteiro | Communications System Manager

Before Dialpad, most of the employees at EF relied on being in the office because of their physical desk phones. EF is a heavy call center company, and there were very few options for working remotely.

EF chose Dialpad because of its ability to combine all forms of communication in one place, which was a huge time saver. Having calls, voicemail, texting and call recording in one platform instead of four made managing accounts and end user experience much more efficient:

With Dialpad, we can set up a new call center in 10 minutes from anywhere. We have the flexibility to manage our call center on our own, and it’s easy.

Mike Monteiro
Communications System Manager at EF Education First

Dialpad makes it possible for EF’s call center agents to work remotely without losing productivity, and for supervisors and admins to set up new agents, spin up new teams, and manage phone numbers themselves in just a few clicks.

Now, Mike and the EF team have the ability to easily make changes to their call center as they need. Are you looking for a contact center platform that is easy to set up and that you can manage easily from anywhere in the world?

EF Education First works from anywhere with Dialpad

And your teams can, too

Do you have global offices to connect? Leave expensive legacy systems with extensive downtimes behind. Try Dialpad’s 14-day free trial and see how well it works.

Education First single card image

And your teams can, too

Do you have global offices to connect? Leave expensive legacy systems with extensive downtimes behind. Try Dialpad’s 14-day free trial and see how well it works.

Education First single card image

Running a school or post-secondary institution?

Book a demo of Dialpad Ai Contact Center to see how it can help your students, faculty, and staff stay connected from anywhere!