Customer Stories

See how EF Education First sets up a call center in 10 minutes

For over 50 years, EF Education First’s mission has been to open up the world to education through educational travel, study abroad experiences, and academic programs.

Mike Monteiro, Communications System Manager at EF, shares how Dialpad plays an integral part in keeping their call center running smoothly, no matter where their reps are.

“Dialpad gives us the ability to change our call center ourselves—without interruption and within minutes.”
Mike Monteiro EF
Mike Monteiro
|
Communications System Manager at EF Education First

Before Dialpad, most of the employees at EF relied on being in the office because of their physical desk phones. EF is a heavy call center company, and there were very few options for working remotely.

EF chose Dialpad because of its ability to combine all forms of communication in one place, which was a huge time saver. Having calls, voicemail, texting and call recording in one platform instead of four made managing accounts and end user experience much more efficient:

recording a conference call in dialpad app
“With Dialpad, we can set up a new call center in 10 minutes from anywhere. We have the flexibility to manage our call center on our own, and it’s easy.”
Mike Monteiro EF
Mike Monteiro
|
Communications System Manager at EF Education First

Dialpad makes it possible for EF’s call center agents to work remotely without losing productivity, and for supervisors and admins to set up new agents, spin up new teams, and manage phone numbers themselves in just a few clicks:

managing phone numbers in dialpad

Now, Mike and the EF team have the ability to easily make changes to their call center as they need. Are you looking for a contact center platform that is easy to set up and that you can manage easily from anywhere in the world? Book a demo of Dialpad Contact Center to see how it can work for your organization!