Create and Access an API Key

• From Dialpad.com, navigate to Admin Settings > My Company > Authentication > API Keys
• Select Add a key, then enter the API key's name and expiration term
• Save your API key and it will appear in the list; select Click to show value to reveal the API key

You'll use this API key later on to authenticate the Zapier integration.

Creating a Zap

From Zapier, select Make a Zap.

Search for Dialpad and choose it as your TriggerApp, then select Call State Changed > Save + Continue.

Select Connect an Account to connect to your Dialpad account. You'll then see a window asking for the API key that you generated. Enter the API key and select Yes, Continue.

Note:

Be sure to select ‘No’ for the Sandbox option.

Once you've successfully connected your Dialpad account, select the Call States and the Scope, then choose a specific Department/Mainline/Call Center for events and then select Continue.

Dialpad Tip:

It is important to test your trigger by confirming that there are events that match your triggers. If no trigger events are found, generate a few call events in the call center and retry.

Once the triggers are tested, follow the steps to apply filters and to assign actions.