Customer service ai report feature

The state of AI in customer service 2022: What CS professionals really think

Customer service ai report feature

Ron Stevenson

Senior Product Marketing Manager: CCaaS

AI meeting assistant Feature
AI meeting assistants: How are we using them?
AI meeting assistant Feature

Grace Lau

Director of Growth Content

Explainability in an ai model Feature
Making a sentiment model explainable: A deep dive into AI
Explainability in an ai model Feature

Pooja Hiranandani

Applied Scientist, AI Engineering

Building an ethical ai feature
Building ethical AI: A deep dive (Part 1)
Building an ethical ai feature

Shayna Gardiner

Applied Scientist

How to improve audio on conference calls Feature
Can you hear me? Steps you can take to improve your audio on phone calls and conferences
How to improve audio on conference calls Feature

Anne Paling

Project Manager, Automatic Speech Recognition (ASR)

Conversation trends Feature
From COVID-19 to business chats: What can our conversations tell us about trends?
Conversation trends Feature

Tania Habib

Data Analyst

Building rapport Feature
Need to build rapport with your customers? See how Dialpad helps you do that
Building rapport Feature

Catherine Nazareth

Project Manager

Real time speech analytics Feature
Real-time speech analytics: What it is, how it works, and more
Real time speech analytics Feature

Pooja Hiranandani

Applied Scientist, AI Engineering

Ai customer service Feature
How AI is redefining the future of customer service
Ai customer service Feature

Jen Jackson

VP of Customer Experience

Conversation analytics Feature
A primer on conversation analytics
Conversation analytics Feature

Chao Wang

Data Analyst, Tech Lead

Repeat caller Feature
Case study: Repeat callers
Repeat caller Feature

Chao Wang

Data Analyst, Tech Lead

1 Voice analytics Feature
Voice analytics: What it is, how it works, and how contact center teams can use it
1 Voice analytics Feature

Pooja Hiranandani

Applied Scientist, AI Engineering

Call purpose feature
Call Purpose Spotlight Series - Ch. 2: A romp through the data
Call purpose feature

Pooja Hiranandani

Applied Scientist, AI Engineering

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