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When you’re working outside the office, there’s one important question to ask yourself: desk, dining room table or couch?

Okay, so maybe there’s a bit more to it than that. But when you have the right tools, productivity really can strike from anywhere. Of course, that doesn’t mean a few tips and tricks here and there can’t help you make working outside the office a smooth experience.

Let’s take a look at 5 ways you can use Dialpad to make the most out of working from home.

1. Add a forwarding device and answer from anywhere

If a phone rings at an empty desk and no one is there to answer it, did you really get the call? Why not just avoid the whole existential work crisis by adding a forwarding number to your account?

Here’s how:

  1. Log in to Dialpad.com
  2. Scroll down to Your Devices
  3. Select Add New Forwarding Device
  4. Enter in the # to verify and finalize the change

You’ll see the new device added to your list of supported devices. But that’s only half of it—select Advanced Settings to control how caller IDs appear on that newly added device, so you’re not left wondering if that inbound call is a work call vs personal.

2. Check your contact’s profile for the full scoop

Every Dialpad account comes with the ability to connect G Suite or Office 365 to display things like shared emails, docs, and even upcoming events between you and the contact.

And if you’ve connected other apps like Salesforce, Zendesk, or ServiceNow, you’ll also see activity insights embedded within that same sidebar.

Here’s the best part—all that good stuff is available on both your desktop and mobile. So you’re never lost for details if you’re just working off a cell vs back at the office. And since everything syncs in real-time, you can trust that what you’re seeing is the most up to date info 👍.

3. Let team members know where you’re @ with custom statuses

Need to take a little break from screen time? We’ve all been there. Trouble is when you’re not in the office, it’s hard to know where anyone really is.

That’s where custom statuses come in handy. Available on both desktop and mobile apps, custom statuses allow team members to add a quick note about where they are or what they’re working on, like “Talking the 🐕 for a walk, brb”.

Bonus for G Suite or Office 365 users—your calendar integration will sync up with your presence icon and show an orange clock when you’re in a meeting.

4. Keep your work/life balance with personal working hours

When you work from home, the lines kind of get a little blurry between when and where work starts vs stops. Ain’t nobody got time to be burnt out—which is why personal working hours (PWH) can help route calls when you’re off vs when you’re back online.

Here’s how:

  1. Log in to Dialpad.com
  2. Scroll down to Call Handling
  3. Under Personal Working Hours set your preferred hours
  4. Click Save Changes to finalize

Whatever you’ve selected for your advanced routing options (ex: route to voicemail, to another colleague or #) will take effect when you set your PWH.

Plus you can add an auto-respond message to send back to callers when they reach you off-hours.

5. From chat to conference call like that 👏

There’s just nothing like hopping on a quick conference call to clear the air. And with Dialpad, you can easily jump right into a new UberConference with a simple tap of a button.

Just select the U icon in your conversation view to launch a new meeting with your contact.

Not working out of Dialpad? No problem—UberConference and Slack have teamed up to give you another place to huddle the team together. Just use the /uberconference command to launch a new invite.

When your call wraps up, you’ll see a prompt to include your meeting transcription and recording (if you recorded the meeting) threaded under your invite card.


And there you have it! 5 tips to help you make working from home actually work for you with a little help from Dialpad 💪.