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Dialpad Ai Voice vs. Microsoft Teams

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  • Dialpad Ai Voice vs. Microsoft Teams at a glance
  • Dialpad Logo
  • Microsoft teams logo

  • Outbound voice

  • Comes with unlimited HD inbound and outbound calling
  • Needs $8/mo Teams Phone System add-on license* + 3rd party direct routing to call external numbers using Direct Routing**

  • AI-powered video meetings

  • Team messaging

  • SMS/MMS

  • Built-in AI

  • Proprietary Dialpad Ai built directly into all products; can do real-time transcription, predictive Ai CSAT scoring, sentiment analysis, and more

  • Contact center capabilities (IVR, routing, outbound dialer, etc)

  • Reliability

  • 100% uptime SLA for Enterprise plan customers
  • 99.99% uptime SLA****
Learn more about Dialpad for Microsoft Teams
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Screenshot of Ai CSAT dashboard
Leader in every core category US Version

See the difference between Dialpad and Microsoft Teams

You need a platform that can do it all: voice, video, messages, meetings, SMS/MMS—along with advanced AI-powered contact center functionality. Book a demo or take a self-guided interactive tour of the app first!