Business Phone System Comparisons
Dialpad vs. Microsoft Teams
Evaluating business phone systems can sometimes get complicated. There are various VoIP providers offering different pricing plans and functionalities. Which aspects of a business phone are crucial for your business? Which provider offers the best features? With so many things to consider, we want to make this decision simpler for you. Here's a quick guide highlighting how Dialpad compares with Microsoft Teams.
14 Day Free Trial
Microsoft Teams and Dialpad are both cloud-based phone systems that offer a suite of features and integrations. While the two business phone providers share many similarities, there are also many aspects that set them apart. Check out the differences between Dialpad and Microsoft Teams below.
Easy to understand, all inclusive packages
Multiple add-ons for full functionality
Unlimited inbound calls in US & Canada
Limited free inbound call usage
Robust, intuitive analytics
Basic analytics
Direct integrations with O365, G Suite, Salesforce, Zendesk and more...
Fewer integrations
Seamlessly switch calls between devices
Less intuitive workflow to switch calls between devices
Robust call center functionality available via Dialpad Support
Basic call center functionality
Free video and audio conferencing
Audio conferencing available for an additional fee
Individual meeting IDs and no PINs
Random meeting IDs and requires PINs
Easy, modern, intuitive set up
Complicated initial set up
Real-time coaching available via intuitive mobile apps
Limited real-time coaching via mobile apps
Real-time, native voice intelligence features
Basic features
Native voice coaching features
Fewer voice coaching features
Multiple single sign on partners like Okta, One Login, G Suite, and O365
Fewer single sign on partners
RAPID DEPLOYMENT
How fast a company can get their phone system up and running is very important when evaluating potential providers. Having a reliable phone system is vital for many businesses' proper functioning. For some companies, an interruption in business communications means losing sales and revenue. Whether it's implementing a brand new phone solution or replacing an existing system, set up should be quick and simple. Dialpad makes getting a new business phone system easy. Dialpad's deployment include several self-service options, allowing customers to speed up the process. Integrations with single sign on partners such as Okta, OneLogin, G Suite and O365 means customers can easily add, delete, and edit users. Dialpad is well liked by customers for our quick deployment and easy adoption. It's also an area we've outranked most other business phone providers.
ROBUST INTEGRATIONS
Most companies nowadays rely on multiple business applications to streamline workflow. Depending on their roles, employees will be using different apps to improve efficiency. Dialpad makes it easy to complete projects and meet deadlines by integrating with the apps that employees already use. Native integrations with popular cloud apps such as G Suite, O365, Salesforce, and Zendesk make work simple and intuitive. Employees don’t have to constantly switch between apps to input information. Instead, activity and notes are logged automatically into the various apps companies use. Dialpad’s robust integrations make it easy for companies to take care of business.
PREDICTABLE PRICING
Pricing is a big factor to consider when evaluating different phone systems. Many companies face the challenge of understanding their business phone bills as they sift through pages of charges. Dialpad solves this problem with simple and predictable pricing. Instead of charging per minute fees, Dialpad offers unlimited calling and charges a flat per-user per month fee. Dialpad also doesn’t have hidden set-up fees so there are no surprises on your bill. Lastly, Dialpad offers three different tiers with robust features offered even at the most basic plan. There are no additional costs for individual add ons. Companies can easily choose the plan that's suitable for them and enjoy an uncomplicated, predictable phone bill.
INNOVATIVE FEATURES
Dialpad is flexible and built with an intuitive design. Workflows are easy to follow and features are straightforward to use. The VoIP industry is constantly changing, and Dialpad takes pride in providing the most cutting edge technology. Dialpad's modern architecture allows for the development of new in-app features. For example, Voice Intelligence (Vi) is one of the latest features that sets Dialpad apart from competition. From real-time speech coaching to sentiment analysis, Vi helps to enhance business communications. As new business applications are being added to companies' tech stack, Dialpad strives to stay abreast of these changes. Having a platform that's well-suited for innovation, Dialpad strives to provide additional integrations.
Learn more about Dialpad's business phone system.