Inbound Support PDP Hero
CONTACT CENTER

Free your agents to work from anywhere

Set up an AI-powered contact center in minutes.

Say hello to your
new contact center

AI at every step

Engage more deeply with sentiment analysis, real-time transcriptions, and battle cards.

Even faster setup

Deploy new contact centers and agents around the world in minutes.

Works anywhere

Stay plugged into your contact center wherever you are and on whatever device.

Set up your agents
in minutes

AGENT EXPERIENCE

All things support. All in one app.

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Real-time coaching

Built-in AI automatically surfaces the right script for tough-to-answer questions and more.

Live transcriptions

They’re the fastest, most accurate in the industry, and includes sentiment analysis and action items.

One beautiful workspace

So you can hop on a call, message a customer, or meet with the entire team without missing a beat.

MANAGER EXPERIENCE

Support agents from anywhere

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Workforce management

Coaching and supporting agents becomes effortless with the industry’s smartest platform.

Customizable IVR

Create interactive voice responses in minutes with customer selection by key or voice.

Supervisor dashboards

Live customer sentiment, CSat survey results, and pre-defined summaries are now all at a glance.

Integrations

Works with your go-to apps

See how easy it is to bring everything together.

Designed for both agents & customers

One app with full controls

Dialpad Contact Center shares its user interface with Dialpad Talk, reducing training time and costs.

Built-in AI

Create more personalized customer experiences with agent assist cards that surface at just the right moment.

Flexible call routing

Direct customers to the right agents based on skill level, availability, or longest-idle time.

Callbacks & voicemails

Say goodbye to customer hold time with smarter automated voicemail and callback capabilities.

Interactive voice response

Easily define interactive voice response menus based on key (DTMF) or voice.

Real-time speech analysis

Get the fastest, most accurate transcription in the industry with emotional IQ and action items.

Real-time coaching

Equip managers with tools like Listen-in, Barge-in, and Take-over controls to step in when needed.

Live caller sentiment

Managers and agents can know how they’re really doing with instant AI-powered feedback.

Quality management

Keep track of agent performance with analytics and QA scorecards for individuals and teams.

Mobile customer support

Dialpad Contact Center works beautifully on your smartphone as it does on your desktop device.

Agent activity heatmaps

Schedule agents more effectively by quickly understanding current call volume patterns.

Custom wall boards

Make customer service a team effort with transparency into agent and call center statistics.

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For brands like ours that value quality voice support, Dialpad is an obvious choice.

CARLI HOOTEN
Customer Experience Manager at Tecovas

Connect everyone,
work anywhere

All in one beautiful workspace.

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Business communications

Talk, message, and meet

The world’s smartest communications cloud.

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SELL

Turn leads into customers

Boost sales, call volume, and agent productivity.

Loved by 70,000 teams big and small

Unlock the future of
customer experience

And free your agents to work from anywhere.