CONTACT CENTER
Free your agents to work from anywhere
Set up an AI-powered contact center in minutes.
Say hello to your
new contact center
AI at every step
Engage more deeply with sentiment analysis, real-time transcriptions, and battle cards.
Even faster setup
Deploy new contact centers and agents around the world in minutes.
Works anywhere
Stay plugged into your contact center wherever you are and on whatever device.
Dialpad acquires Koopid
Enabling a new generation of AI contact center across any digital channel.
AGENT EXPERIENCE
All things support. All in one app.
Real-time coaching
Built-in AI automatically surfaces the right script for tough-to-answer questions and more.
Live transcriptions
They’re the fastest, most accurate in the industry, and includes sentiment analysis and action items.
One beautiful workspace
So you can hop on a call, message a customer, or meet with the entire team without missing a beat.
MANAGER EXPERIENCE
Support agents from anywhere
Workforce management
Coaching and supporting agents becomes effortless with the industry’s smartest platform.
Customizable IVR
Create interactive voice responses in minutes with customer selection by key or voice.
Supervisor dashboards
Live customer sentiment, CSat survey results, and pre-defined summaries are now all at a glance.
Integrations
Works with your go-to apps
See how easy it is to bring everything together.
Designed for both agents & customers
One app with full controls
Dialpad Contact Center shares its user interface with Dialpad Talk, reducing training time and costs.
Built-in AI
Create more personalized customer experiences with agent assist cards that surface at just the right moment.
Flexible call routing
Direct customers to the right agents based on skill level, availability, or longest-idle time.
Callbacks & voicemails
Say goodbye to customer hold time with smarter automated voicemail and callback capabilities.
Interactive voice response
Easily define interactive voice response menus based on key (DTMF) or voice.
Real-time speech analysis
Get the fastest, most accurate transcription in the industry with emotional IQ and action items.
Real-time coaching
Equip managers with tools like Listen-in, Barge-in, and Take-over controls to step in when needed.
Live caller sentiment
Managers and agents can know how they’re really doing with instant AI-powered feedback.
Quality management
Keep track of agent performance with analytics and QA scorecards for individuals and teams.
Mobile customer support
Dialpad Contact Center works beautifully on your smartphone as it does on your desktop device.
Agent activity heatmaps
Schedule agents more effectively by quickly understanding current call volume patterns.
Custom wall boards
Make customer service a team effort with transparency into agent and call center statistics.
For brands like ours that value quality voice support, Dialpad is an obvious choice.
CARLI HOOTEN
Customer Experience Manager at Tecovas
Connect everyone,
work anywhere
All in one beautiful workspace.
Business communications
Talk, message, and meet
The world’s smartest communications cloud.
SELL
Turn leads into customers
Boost sales, call volume, and agent productivity.
Loved by global brands big and small
Unlock the future of
customer experience
And free your agents to work from anywhere.