A guide for the digital world
Customer journey management
👉 Dialpad tip:
👉 Fun fact:
Dialpad helped us catch a lot of things. A big problem we used to have was calls getting transferred to the wrong place… now we’re able to identify those and can get ahead of it. We can see call journeys, catch those transfers, and educate our staff on the appropriate places to route those calls.
Jon DiBiasio
I.T. Director at Fenway Health
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👉 Dialpad tip:
🔎 A closer look:
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