Evaluating Web Conferencing Tools Blog Thumbnail

More than ever, we’re seeing people work from anywhere. The amount of people working from home in the U.S. has grown 140% since 2005, while over half the companies in the world allow for remote work. And today, startups and small businesses are twice as likely to hire full-time remote staff.

There are many reasons for this (access to more talent, less time commuting, higher productivity, etc.) but what we care about most at Dialpad is making the remote work experience just as, if not more, effective when working remote as if working on-site. One of the best ways to do this is through video conferencing.

Video/web conferencing isn’t going anywhere. In fact, the global video conferencing market size was valued at USD 3.4 billion in 2017 and is expected to expand at a CAGR (Compound Annual Growth Rate) of 9.2% from 2018 to 2025. With adoption of conferencing tools growing rapidly, it’s important for early-stage companies to know what to invest in for scaled growth.

Of course video conferencing solutions should allow for the basics like screen sharing, enterprise-quality audio, and multiple video participants. But often we meet startups and small businesses who say they wish they’d taken the time to evaluate providers a bit better. Here are the key features early-stage companies may or may not think to look out for when choosing a conferencing solution.

  1. Free vs Cost version. Are you able to try before you buy?
  2. Mobile access or apps. Can you join on your cell from anywhere?
  3. Real-time chat. Can you share links and messages within the conference itself?
  4. Integrations. Will it connect to your email, calendar, CRM, and other systems of productivity?
  5. Ease of use. Can you use it without having to download anything or use annoying PINs?
  6. Connected to your phone system. Can you keep all business communications on one provider?
  7. Security. Are you able to lock access and manage attendees?
  8. Analytics. Can you easily understand what calls take place where and with whom?
  9. AI. Will it automate transcription, note taking and more, all in real time?
  10. Recording and storage. Can you go back to any conference call recording to review exactly what was said and in what context?
  11. International calling. Are you able to connect with people outside the U.S. with the same great call quality?
  12. Technical support. Can you always get the help you need?

If your current video conferencing system, or the system you’re evaluating, doesn’t offer all this...it’s time for UberConference.

Try it free today