Austin Guanzon headshot

Austin Guanzon

Dialpad logo

 Explore how artificial intelligence is transforming sales by enhancing customer engagement, improving lead conversion, and optimizing team efficiency, driving significant business growth.

Dialpad sales

AI Sales Strategy: 13 Effective Ways Companies are Using AI to Improve Sales

Meredith Moore headshot

Director of Sales Development at Dialpad

Call center burnout is a growing issue. Our guide reveals how managers can prevent it, spot the signs in their workforce, and help employees bounce back fast.

3 tips for startups looking for investors header

What is call center burnout? The full guide to recognizing, preventing, and overcoming it

Discover how to leverage AI-driven contact center automation for better performance visibility, value creation, and cost reduction. Our ultimate guide reveals all.

Enterprise communication tools Header

Contact center automation: Your key guide to improving performance and customer service

Conversational AI in a contact center can help you deliver personalized, fast, efficient support, and keep you agents happy. Learn more, including use cases. 

photography_of_a_contact_center_male__b5baee70-c714-40a6-b2eb-c5825b15fb7c.png

Conversational AI in a contact center: What it is, how you can use it, and the benefits it may bring

Discover how ICP in sales targets customers' needs, tailoring efforts to focus on potential buyers. Our step-by-step guide reveals how to craft the perfect ICP.

Blog Insurance digital transformation Header

What is an ICP for sales? A deep dive into all you need to know to build the perfect ICP

Looking for OpenPhone alternatives? Check out our comprehensive guide to ten OpenPhone competitors, which might make better choices for your business.

Blog header Introducing Ai CSAT Become a true customer company min

Top OpenPhone alternatives for your business communications

Shabnam kakar linkedin

Senior Content Marketing Manager

Discover the best AI customer service software of 2024 in our essential guide, and harness the benefits of AI to improve your customer support operations. 

Team building acitivies for remote workers header

The essential guide to the 10 best AI customer service software you just can’t ignore in 2024

Customer Support Manager - Tier 1

B2B customer service is about delivering experiences to foster and maintain long-term relationships. Check out these 7 best practices for great B2B support.

ST sales AI header

B2B customer service: Delivering exceptional experiences when your customers are businesses

Call automation is the process of automating otherwise time-consuming tasks in your call center. Learn how and where it can benefit your business.

header

Call automation: Where and how your contact center can benefit

Sales performance metrics are quantifiable measures of how your sales team is doing. Check out the 9 sales performance metrics you should be tracking.

Emote office phone system header

9 Key sales performance metrics to track to keep your team as productive as possible

Customer Support + Experience

Dialpad's Blog

Conversational AI for Customer Service: A Guide

AI is on everyone’s mind right now, and not just b...

Screenshot of a conversational AI on a home internet company's website answering a customer question

Conversational AI answering a question about moving internet services

Screenshot of a conversational AI on a home intern...

The technology behind conversational AI Depending ...

This element is key: Traditional customer service ...

Screenshot of creating a conversational AI response flow using Dialpad's no-code drag-and-drop builder

Conversational ai chatbot legal

Screenshot of creating a conversational AI respons...

A conversational AI-powered virtual agent can hand...

Screenshot of Dialpad’s Ai Agent Assist feature automatically searching for information to help an agent or rep in real time

AI Assist for insurance

Screenshot of Dialpad’s Ai Agent Assist feature au...

This way, contact center agents can easily get the...

Graph from Mckinsey survey about self service reducing call volumes

Mckinsey survey about self service

Graph from Mckinsey survey about self service redu...

Agent empowerment Customer service teams that use ...

In fact, according to the State of AI in Customer ...

Chart showing Dialpad's research about AI empowering agents to answer twice as many calls

Median calls per agent per month

Chart showing Dialpad's research about AI empoweri...

Increased efficiency and cost savings You’ve proba...

Screenshot of creating a Custom Moment in Dialpad, which tracks how often certain keywords are coming up on calls

Custom Moments finserv

Screenshot of creating a Custom Moment in Dialpad,...

(With Ai Virtual Agent, we can gain access to a tr...

4 . Monitor performance regularly Last but not lea...

Screenshot of Dialpad Ai inferring CSAT scores automatically from customer conversations

Screenshot of Ai CSAT dashboard

Screenshot of Dialpad Ai inferring CSAT scores aut...

What to look for in a conversational AI platform f...

Screenshot of Dialpad Ai analyzing the sentiment of multiple calls in real time

Ai Sentiment Analysis healthcare

Screenshot of Dialpad Ai analyzing the sentiment o...

We don’t have to toggle between AI transcription, ...

Screenshot of Dialpad's Salesforce integration popping up helpful notes for an agent or rep when a tricky question comes up on a call

Salesforce RTA card in Salesforce v3

Screenshot of Dialpad's Salesforce integration pop...

How will you use conversational AI for customer se...

Book a personal walkthrough of Dialpad Ai Contact Center!

Take a self-guided interactive tour of Dialpad's contact center app!

Get a hands-on look at the industry-leading AI con...

Get a hands-on look at the industry-leading AI contact center

FAQs about conversational AI for customer service

How can conversational AI improve customer experience?

What is an example of conversational AI in customer service?

What’s the difference between a chatbot and conversational AI?

A woman speaking on the phone

A phone showing an incoming call

People in a video conference call

A person joining a video conference call

A TV tower

A man working on a computer

A woman attending to a call

Products

Features

Pricing

Platform

Solutions

Resources

Company

DIALPAD APPS

Facebook

Twitter

LinkedIn

Dialpad is a VoIP business phone platform built for modern workplaces of all sizes, offering cloud-based voice, messaging, video, and conference calling functionality for day-to-day business communications, support teams, and sales professionals. 

Dialpad is an AI-powered cloud communication platform that makes it easier and more efficient to connect and collaborate with your team. Try for free!"

Dialpad - Cloud Communication Platform Powered by AI

Leading Cloud Communication Platform - Dialpad

Conversational AI for customer service header

Conversational AI for customer service: What is it and how should you use it?

Agenda

Date & Time

Duration

Location

Register Today

Our Speakers

Need a local area code? Dialpad has you covered from coast to coast with number availability in over 50+ countries.

Stay Local

Get to know our game-changing Ai-powered solutions.

Watch Dialpad in action

Trained on over 6 billion minutes of real business conversations, DialpadGPT, powers helpful Ai features like Ai Recaps and live coaching—right out of the box.

Out-of-the-box Ai

DialpadGPT works for every role and industry. Plus, it can be customized to understand unique business use cases and industry-specific jargon.

Built for business

Because DialpadGPT is trained on real business conversations, it can accurately extract insights, such as action items, call outcomes, and customer satisfaction scores—all in real time.

Always accurate

With DialpadGPT, the possibilities are endless. We’re always releasing new features and integrations.

Non-stop innovation

Put tasks on auto-pilot

Offer virtual assistance

Speed up onboarding

Make data-driven decisions

Simplify workflows & generate insights

Try Dialpad today.

Connect teams, delight customers, and grow your business—all with one Ai-powered app.

Ai that means business

Choose from over 70 integrations

Bring all business conversations together on a single platform, automate note-taking, and help teams stay productive.

Ai Voice

Expedite onboarding, simplify coaching, and empower agents to deliver customer delight.

Ai Contact Center

Automate routine lead management tasks, streamline coaching, and help reps close deals faster.

Ai Sales

Policies

Conversational AI for customer service is an area of technology that smart businesses are exploring. Learn why and how you can make the most of AI.

Choose your language

Contact us

Contact Support

Contact Sales

Ai Products

Customer Engagement

Sales Intelligence

Ai Collaboration

Platform

Open Ecosystem

Solutions

By Business Type

BY INDUSTRY