Ai agent assist
Ai AGENT ASSIST

Your single
point of agent
knowledge

Everything your agents need to resolve customer requests, all in a single workspace.

Ai-empowered agents reduce handling time by 66%

Access to agent knowledge

Instantly connect all knowledge resources

Utilize deep integrations into existing knowledge centers, tools, and systems to power Dialpad’s built-in agent assistant.

Access agent knowledge from a single interface

Eliminate the need for multiple knowledge hubs, extra apps, or dozens of open browser tabs. It’s one place for agents to access all resources.

Delight customers with more effective agent interactions

Find answers to complex customer inquiries, faster. Plus, reduce call handling time and increase customer satisfaction at every step.

3x agent productivity, with less agent training

Ai agent assist dashboard

Get rid of costly agent ramp time

Ai-empowered agents are productive from day one, without weeks of training and months of ramp time.

Highly accurate response rates

Dialpad’s Ai Agent Assist successfully answers 99% of agent inquiries, and easily surfaces gaps in your knowledge resources.

Actionable insights, with Agent Assist analytics

Leverage out-of-the-box analytics to see which questions customers are prioritizing, and identify areas where your knowledge centers aren’t populating an appropriate answer.

Built-in Ai
changes everything

Out-of-the-box productivity

Ai Agent Assist works immediately, without the need for extra programming.

Answer confidence

Provides multiple answers if the Ai is less confident; built-in analytics will also surface questions that don’t have confident responses.

Tools & automations

Create deep integrations into agent tools to streamline processes like billing.

Actionable analytics

Understand agent behavior like traffic, clicks, missing knowledge, and more.

Empower your agents
with Dialpad Ai