Dialpad vs. RingCentral MVP

So you’ve been tasked with deciding which business phone system is best for your org. No pressure. Except there is! With the number of options out there, each with different pricing plans and perks.

The good news is you’ve come to the right place to figure it out. We’ve put together this detailed comparison of two powerhouse options: Dialpad Ai Voice and RingCentral MVP.

What do Dialpad and RingCentral have in common?

Dialpad and RingCentral MVP are both unified communications platforms with built-in phone systems. Both offer an internal messaging platform and a video conferencing solution. And both integrate with apps like Google Workspace, Microsoft 365, and Okta to further automate the process of adding and de-provisioning users, freeing up IT time. Dialpad and RingCentral also both support desk phones and BYOD.

Although they have several things in common, these two platforms are also unique in their own ways. Check out some of the main differences between Dialpad and RingCentral below.

How are Dialpad and RingCentral different?

Sure, there are features and little product things that are different between both companies (and the other competitors in the space), but the biggest difference is in how Dialpad is built.

One of the things that many of our customers love about Dialpad is how easy it is to set up. (And make changes to!)

With Dialpad, setting up a new user takes five minutes. Setting up a contact centre? Another five. Yeah, it’s pretty fast:

Dialpad is also built on the Google Cloud Platform, which allows us to do neat things like minimize downtime and release new features every week—not quarterly like most other platforms.

So, if you’re looking for something that’ll help you close more deals, manage a contact centre team, and communicate with anyone from anywhere over the phone, video, or messaging—all while delivering an exceptional customer experience—then keep reading.

We created Dialpad for you.

Okay, you’re not sold yet

Fair. Everyone says they have “calling and messaging and video… and a contact centre… and more!”

We get it.

So we asked our sales team—who actually talks to our customers who used to be with RingCentral—to break things down for us. Want to know what they’re hearing every day about the whole RingCentral vs Dialpad thing? Keep scrolling.

Easy peasy telephony

Whether you work in tech or not, using your business phone system should be easy.

Dialpad's business messaging platform automatically syncs across all devices, which gives you a single source of truth for all your business conversations.

Say you had a quick call with a colleague on the desktop app and sent her a business text on your mobile app. Both conversations with that colleague will show up when you open Dialpad. This makes it easy to find where the conversation left off, no matter what device you’re using.

Dialpad also offers a more consistent product experience because all of our products are built and supported in-house. (RingCentral is actually selling another company’s contact centre solution³, which is why their communications app looks so different from their contact centre platform.)

Room for all your favourite apps

When it comes to integrations, RingCentral has more. So if you’re looking for something super niche, RingCentral might be more likely to have it. But Dialpad has all the major ones and is constantly adding more.

One thing though: one of RingCentral’s most popular integrations, Salesforce, doesn’t work on mobile the way it does with Dialpad. You need to be working within the desktop app to get full Salesforce functionality.

Dialpad’s integrations, on the other hand, happen in the cloud. That means that when you do a thing in Salesforce—whether it’s on the mobile or desktop app—the experience won’t change.

Also, our integrations are available to all users—not just contact centre agents. Meaning any Dialpad user can use the Salesforce integration if they have a Salesforce account:

No need to ask, “Can you hear me now?”

When choosing a business phone system, call quality is super important. RingCentral and Dialpad both leverage VoIP technology to provide high-quality calls.

Dialpad’s telephony architecture is modern, adaptable, and reliable—with Dialpad, you have all the servers, globally, to leverage. The result? Better call quality as each call is set up independently to suit the situation.

(Dialpad’s innovative and modern backend also means that there’s next-to-no downtime. That means you can keep using the phone system as usual, even when there are software updates.)

Contact centre reports: No math degree needed

Both Dialpad and RingCentral offer reporting, but Dialpad does so at no additional cost.

Dialpad is super easy to use too—you can see all your data right from your Analytics tab.

Heatmaps that show when you’re getting the most calls—and how your average speed to answer is trending during the day? Check.

Call durations? Check.

Dialpad even spots keyword terms that keep popping on your customer calls.

This way, you can easily spot pesky issues that might be tripping up your team, improve your training, and boost the performance of your contact centre:

So supportive, you can lean on us anytime… Literally

Both Dialpad and RingCentral offer 24/7 global support. What it really boils down to is the quality of the support. That’s where Dialpad shines.

But don’t take our word for it. Here’s what our customers say:

You’ll never just be a number to us. Even though Dialpad’s customers run the gamut from solopreneurs to organizations with 1,000+ people, you won’t be able to tell.

That’s our goal. And that’s also why we’ve designed Dialpad to be so easy to use without IT help. It should just work. And in the rare cases where something does come up (because, well, technology), our team is here at all hours of the day or night to help you. We don’t run a traditional 9-to-5, and most of our customers don’t either.

And let’s be honest, the easier we can make it for you, the less stressed our Customer Support team will be.

And our secret sauce: Dialpad Ai

Everyone talks about AI. But no one really talks about how it works or why you’d even want it in your phone system or contact centre platform.

So here’s what Dialpad Ai does for you. Not only does it automatically transcribe your voice conversations—in real-time—it can also detect customer sentiment on calls based on the words they use, and pick out keywords and phrases so you can track them:

For example, if your customers are bringing up a competitor’s name or asking a lot of tricky questions about price, you’ll know.

Oh, and if you ever see other UCaaS and CCaaS products (like RingCentral) talk about AI... Our automatic speech recognition (ASR) and natural language processing (NLP) engine is proprietary. Meaning we built it ourselves, and it’s one of the most accurate out there.

How much does Dialpad cost?

Dialpad's Pro plan starts at $30/user/month and includes unlimited call recording, CRM integrations, and real-time transcription, just to name a few.

Plus, think of how much you’re saving by not having to call in an IT person to do little things like add a user or change your voicemail settings.

How much does RingCentral cost?

RingCentral’s Premium plan (most closely matched in features to Dialpad’s Pro plan) is $49.99/seat at regular price.

Call recording and Salesforce integration? You'll need to bump up your budget to this Premium plan.²

Dialpad also deploys in much less time—and you don't need weeks of training to become an admin for Dialpad Ai Contact Centre.

Is RingCentral a powerful tool? Absolutely. But it’s not quite as cost-effective as Dialpad if you’re comparing plans with similar features.

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³channelfutures.com/telephony-uc-collaboration/ringcentral-nice-extend-partnership-to-offer-ringcentral-contact-center