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Austin Guanzon

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 Explore how artificial intelligence is transforming sales by enhancing customer engagement, improving lead conversion, and optimizing team efficiency, driving significant business growth.

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AI Sales Strategy: 13 Effective Ways Companies are Using AI to Improve Sales

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Director of Sales Development at Dialpad

Call center burnout is a growing issue. Our guide reveals how managers can prevent it, spot the signs in their workforce, and help employees bounce back fast.

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What is call center burnout? The full guide to recognizing, preventing, and overcoming it

Discover how to leverage AI-driven contact center automation for better performance visibility, value creation, and cost reduction. Our ultimate guide reveals all.

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Contact center automation: Your key guide to improving performance and customer service

Conversational AI in a contact center can help you deliver personalized, fast, efficient support, and keep you agents happy. Learn more, including use cases. 

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Conversational AI in a contact center: What it is, how you can use it, and the benefits it may bring

Discover how ICP in sales targets customers' needs, tailoring efforts to focus on potential buyers. Our step-by-step guide reveals how to craft the perfect ICP.

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What is an ICP for sales? A deep dive into all you need to know to build the perfect ICP

Looking for OpenPhone alternatives? Check out our comprehensive guide to ten OpenPhone competitors, which might make better choices for your business.

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Top OpenPhone alternatives for your business communications

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Senior Content Marketing Manager

Discover the best AI customer service software of 2024 in our essential guide, and harness the benefits of AI to improve your customer support operations. 

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The essential guide to the 10 best AI customer service software you just can’t ignore in 2024

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B2B customer service is about delivering experiences to foster and maintain long-term relationships. Check out these 7 best practices for great B2B support.

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B2B customer service: Delivering exceptional experiences when your customers are businesses

Call automation is the process of automating otherwise time-consuming tasks in your call center. Learn how and where it can benefit your business.

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Call automation: Where and how your contact center can benefit

Sales performance metrics are quantifiable measures of how your sales team is doing. Check out the 9 sales performance metrics you should be tracking.

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9 Key sales performance metrics to track to keep your team as productive as possible

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Dialpad's Blog

Customer Service Analytics: Types, Tips, and More

No one’s going to argue with you about the importa...

How can data analytics help you improve your custo...

Dialpad's built-in heat map analytics feature showing average speed to answer.

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Dialpad's built-in heat map analytics feature show...

And there’s even a feature that notifies superviso...

Screenshot of Dialpad's service levels notifications for contact center supervisors.

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Screenshot of Dialpad's service levels notificatio...

Without this data, we’d only have anecdotal storie...

Screenshot of creating a CSAT survey from Dialpad's contact center platform.

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Screenshot of creating a CSAT survey from Dialpad'...

The thing is, not a lot of customers actually fill...

Screenshot of Dialpad's predictive Ai CSAT feature

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It’s a whole new way of gathering customer intelli...

Graphic showing formula for calculating NPS

Nps calculation

(The industry standard for Net Promoter Scores ran...

Graphic showing formula for customer lifetime value calculation

Customer lifetime value calculation blog size

Graphic showing formula for customer lifetime valu...

4. Customer Effort Score (CES) The customer effort...

Graphic of formula for calculating churn rate

Churn rate calculation

Obviously, the lower this figure is, the better. I...

Creating a Custom Moment in Dialpad, which tracks how often certain keywords are coming up on calls.

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Creating a Custom Moment in Dialpad, which tracks ...

If I notice any unusual patterns, I can then dig i...

Dialpad's real time assist card feature popping up helpful notes for an agent or rep when a tricky question comes up on a call.

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Dialpad's real time assist card feature popping up...

This is just one example of using qualitative cust...

Screenshot of Dialpad's built-in contact center analytics dashboard

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Screenshot of Dialpad's built-in contact center an...

Dialpad’s AI-powered real-time speech analytics ar...

Screenshot of Dialpad's Ai-powered live sentiment analysis feature

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Screenshot of Dialpad's Ai-powered live sentiment ...

Live chat Live chat is becoming more and more popu...

Social media, digital, and voice channels being handled by an agent in Dialpad's omnichannel contact center platform.

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Social media, digital, and voice channels being ha...

Self-service portals When it comes to self-service...

Creating a chatbot response flow using Dialpad's no-code drag-and-drop builder.

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Creating a chatbot response flow using Dialpad's n...

Social media Because social media is so popular an...

Get a better understanding of your customer needs ...

See how Dialpad can help you track your customer service analytics!

Take a self-guided interactive tour of Dialpad's contact center app!

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FAQs about customer service analytics

FAQs about customer service analytics How do I use AI to measure customer service analytics?

What are customer service analytics visualizations?

Can customer service analytics help improve sales and service strategies?

What are the most important elements of good customer service?

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Dialpad is a VoIP business phone platform built for modern workplaces of all sizes, offering cloud-based voice, messaging, video, and conference calling functionality for day-to-day business communications, support teams, and sales professionals. 

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Customer service analytics: A guide by a Support Team Lead

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Trained on over 6 billion minutes of real business conversations, DialpadGPT, powers helpful Ai features like Ai Recaps and live coaching—right out of the box.

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DialpadGPT works for every role and industry. Plus, it can be customized to understand unique business use cases and industry-specific jargon.

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Because DialpadGPT is trained on real business conversations, it can accurately extract insights, such as action items, call outcomes, and customer satisfaction scores—all in real time.

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With DialpadGPT, the possibilities are endless. We’re always releasing new features and integrations.

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Bring all business conversations together on a single platform, automate note-taking, and help teams stay productive.

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Automate routine lead management tasks, streamline coaching, and help reps close deals faster.

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Customer service analytics help you provide a better CX, but how can you gather & organize all this data? Learn more in this guide from a Support Team Lead.

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