Customer retention: A guide from a VP of Customer Experience
Jen Jackson
VP of Customer Experience
Tags
Customer Support + Experience
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👉 Dialpad tip:
👉 Dialpad tip:
✨ UPLEVEL YOUR CUSTOMER EXPERIENCE
👉 Dialpad tip:
Customers are so impressed when we’re on a call and I message them the website link they need—usually before they’re even done asking the question! And if I have a missed phone call, I can text them right back.
Guillermo Cornejo
CEO, Riders Share
The heat maps allow us to look at when calls are being made and received, which allows us to make sure that we have the right people in the call center.
Nat Norris
VP of Marketing and IT, Central Restaurant Products
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