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Austin Guanzon

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 Explore how artificial intelligence is transforming sales by enhancing customer engagement, improving lead conversion, and optimizing team efficiency, driving significant business growth.

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AI Sales Strategy: 13 Effective Ways Companies are Using AI to Improve Sales

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Director of Sales Development at Dialpad

Call center burnout is a growing issue. Our guide reveals how managers can prevent it, spot the signs in their workforce, and help employees bounce back fast.

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What is call center burnout? The full guide to recognizing, preventing, and overcoming it

Discover how to leverage AI-driven contact center automation for better performance visibility, value creation, and cost reduction. Our ultimate guide reveals all.

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Contact center automation: Your key guide to improving performance and customer service

Conversational AI in a contact center can help you deliver personalized, fast, efficient support, and keep you agents happy. Learn more, including use cases. 

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Conversational AI in a contact center: What it is, how you can use it, and the benefits it may bring

Looking for OpenPhone alternatives? Check out our comprehensive guide to ten OpenPhone competitors, which might make better choices for your business.

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Top OpenPhone alternatives for your business communications

Discover how ICP in sales targets customers' needs, tailoring efforts to focus on potential buyers. Our step-by-step guide reveals how to craft the perfect ICP.

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What is an ICP for sales? A deep dive into all you need to know to build the perfect ICP

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Senior Content Marketing Manager

Discover the best AI customer service software of 2024 in our essential guide, and harness the benefits of AI to improve your customer support operations. 

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The essential guide to the 10 best AI customer service software you just can’t ignore in 2024

Customer Support Manager - Tier 1

B2B customer service is about delivering experiences to foster and maintain long-term relationships. Check out these 7 best practices for great B2B support.

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B2B customer service: Delivering exceptional experiences when your customers are businesses

Call automation is the process of automating otherwise time-consuming tasks in your call center. Learn how and where it can benefit your business.

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Call automation: Where and how your contact center can benefit

Sales performance metrics are quantifiable measures of how your sales team is doing. Check out the 9 sales performance metrics you should be tracking.

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9 Key sales performance metrics to track to keep your team as productive as possible

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Dialpad's Blog

How to Measure Customer Satisfaction: A Guide

No business would argue that keeping your customer...

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Adding a question to a CSAT survey v2

Screenshot of adding an open-ended question to a C...

This way, we can get the “what” and the “why.” Dia...

Screenshot of Dialpad's AI-powered post-call summary with transcript, recording, and action items.

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Screenshot of Dialpad's AI-powered post-call summa...

The conversations you’re already having every day ...

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Screenshot of Dialpad's Discord-like Sidebar tempo...

How to calculate your CSAT score Let’s take a look...

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Csat calculation

As an example, let’s say you surveyed 1,000 custom...

To calculate CSAT, divide the number of customers ...

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5 other useful customer satisfaction metrics There...

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Nps calculation

NPS scores are between -100 and +100, and the high...

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Customer effort score

The easier it is for customers to complete a task,...

Average speed to answer (ASA) Average speed to ans...

Screenshot of Dialpad's built-in heat map analytics feature showing average speed to answer.

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Screenshot of Dialpad's built-in heat map analytic...

It’s great for optimizing staff levels and helping...

Screenshot of Dialpad's service levels notifications for contact center supervisors.

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Screenshot of Dialpad's service levels notificatio...

5 steps to measure and monitor customer satisfacti...

Screenshot of creating a Custom Moment in Dialpad, which tracks how often certain keywords are coming up on calls.

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Screenshot of creating a Custom Moment in Dialpad,...

If we do notice any anomalies, we can dig into tho...

See how Dialpad Ai Contact Center can help you keep an eye on customer satisfaction!

Take a self-guided interactive tour of Dialpad's contact center app!

Improve customer satisfaction with Dialpad Ai Cont...

Improve customer satisfaction with Dialpad Ai Contact Center

FAQs on how to measure customer satisfaction

How often should customer satisfaction be measured?

How do you measure customer satisfaction without surveys?

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Dialpad is a VoIP business phone platform built for modern workplaces of all sizes, offering cloud-based voice, messaging, video, and conference calling functionality for day-to-day business communications, support teams, and sales professionals. 

Dialpad is an AI-powered cloud communication platform that makes it easier and more efficient to connect and collaborate with your team. Try for free!"

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How to measure customer satisfaction and keep your customers happy

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Trained on over 6 billion minutes of real business conversations, DialpadGPT, powers helpful Ai features like Ai Recaps and live coaching—right out of the box.

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DialpadGPT works for every role and industry. Plus, it can be customized to understand unique business use cases and industry-specific jargon.

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Because DialpadGPT is trained on real business conversations, it can accurately extract insights, such as action items, call outcomes, and customer satisfaction scores—all in real time.

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With DialpadGPT, the possibilities are endless. We’re always releasing new features and integrations.

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Choose from over 70 integrations

Bring all business conversations together on a single platform, automate note-taking, and help teams stay productive.

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Expedite onboarding, simplify coaching, and empower agents to deliver customer delight.

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Automate routine lead management tasks, streamline coaching, and help reps close deals faster.

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Learn about the different ways of measuring customer satisfaction in this guide from a Tier 1 Customer Support Team Lead.

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