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12 contact center best practices: Lessons gained over 20 years

Renee Christie headshot
Renee Christie

Support Development Coordinator

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Contact Center Operations

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Screenshot of dialpad's CTI dialer embedded inside salesforce
Screenshot of Dialpad-s built-in IVR analytics feature
Screenshot of Dialpads live call interface with real time transcription running
Dialpad Ai analyzing the sentiment of multiple calls
Screenshot of Dialpad interface where a real-time assist card is popping up during a live call for the agent
👉 Dialpad tip:
Creating a new CSAT survey v2
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Service level alerts in dialpad contact center blog size v2
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Screenshot of adding and managing phone numbers from Dialpads online dashboard
Screenshot of creating a Custom Moment in Dialpad
Contact center analytics v3 blog size

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